Find out how our Ticketing Hub contactless EMV solution helped Transport for Wales to deliver Account-Based Ticketing for their rail passengers: Case study: TfW
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RDG’s Central Back Office (CBO) is a shared service that supports the use of ITSO-based smart ticketing across multiple service operators’ routes. HOPS are core components of the CBO, processing transaction data from smartcard product purchases and journey validations along with data from hardware terminals.
RDG’s CBO infrastructure had a HOPS set that included:
RDG wanted Unicard to provide an innovative solution to replace its HOPS infrastructure. It had concluded that its existing HOPS solution was not suited to the future demands of the industry, so it wanted a replacement that was secure, scalable, robust, resilient and reliable.
RDG required the replacement of its existing HOPS architecture with a more robust, futureproof and economic solution, including the migration of all existing data, cards and OIDs.
The move to a new HOPS solution was to be carried out in three phases:
RDG made clear that it was seeking innovative solutions to improve the effectiveness and cost efficiency of its current architecture, but the primary objective of the HOPS procurement was to ensure a continued CBO ITSO service, with a low-risk transition and no disruption to service.
Unicard’s HOPS solution – a cloud-hosted, multi-tenanted platform – was the first of its kind in the rail sector. Used by multiple TOCs, it is secure, scalable and supports multi-modal ticketing across rail and other forms of public transport.
The multi-tenanted HOPS allows RDG and the TOCs to streamline the processing of smart rail tickets, monitor travel patterns and reduce costs.
Unicard’s solution consolidated the HOPS of multiple TOCs onto a centralised system, with scalability built in to accommodate the future growth expected from changes required by the transition to Great British Railways (GBR) – the new government body that will help organise the operation of train services across Britain.
The interoperable system provides RDG and the TOCs with a flexible, scalable cloud infrastructure that will manage and process all ITSO-accredited smart ticket products, transactions and passenger journeys.
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smart ticketing for all train operators in Britain.
The innovative solution offered by Unicard, supported by the Ecebs Remote Ticket Download service developed by the team at our East Kilbride office, is a highly resilient system with transaction processing and reporting capabilities. It is a cloud-based platform that supports smart-ticketing solutions for multiple train operators rather than a traditionally hosted back office. It is more energy-efficient, with most of the power used being renewable, and is the first of its kind in the rail sector.
The new system allows operators to streamline the processing of smart tickets and transactions, and monitor passenger journeys and customer behaviour.
The Unicard HOPS is a centralised system, instead of the traditional on-premises data centre that had 16 individual back offices for each train operator. The single, multi-tenanted HOPS makes it quicker and easier to set up configurations, onboard new train operators, and track smart ticket data and transactions.
The new HOPS is designed to be more efficient and auto-scalable, which means it can handle the increased workload during peak times and deliver a more reliable smart ticketing infrastructure for customers travelling on the network. With scalability built in, train operators are better equipped to accommodate future growth and the customer shift to digital ticketing. It is also futureproofed for third-party retailing and mobile-based ticketing.
This standardised solution also offers security advantages from tracking smart ticketing data and transactions, providing full visibility of all activities via a single user interface, helping the industry tackle fraud on the rail network.
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"},"role":"CEO"}},{"id":"e83cc15a-26bb-564c-8271-f938fdfb8a81","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The project has pushed Unicard to set new company milestones in terms of the number of TOCs migrated and the amount of data imported. This includes:
Sean Dickinson, CEO of Unicard, said: “The migration to a cloud-based HOPS marks a significant milestone in our ongoing relationship with RDG to modernise the GB rail sector’s smart ticketing infrastructure. We’re looking forward to working closely with RDG, train operators, and other ticketing providers to improve service delivery and the passenger experience.
“Unicard’s heritage in ITSO and working with transport operators and local authorities throughout the UK will allow us to support a more joined-up approach to public transport across rail and multi-modal services. As well as the ability to make continuous improvements to the passenger experience of ITSO ticketing. Unicard supports RDG’s commitment to driving innovation, creating a set of common standards and making rail travel easier.”
Rail Delivery Group is the British rail industry membership body that brings together passenger and freight rail companies, Network Rail and High Speed 2.
They provide services and support to enable members to transform and deliver a successful railway, benefiting customers, taxpayers and the economy.
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Unicard is the best and most open choice for anonymous and registered pay-as-you-go travel in the UK today, that works across any hardware and helps prevent "lock-in" - saving authorities money and incentivising good service from suppliers. Passengers can simply tap and travel whilst being guaranteed the best fare. Our platform has enabled Transport for Wales to become the first UK train operator outside of London to deploy contactless EMV services, serving up to 6 million customers a year by 2026.
Come and visit Unicard at Stand E9, next to Theatre 4, where we will also be showcasing:
For more details on this year’s TTG event, visit Transport Ticketing Global.
Read more about Unicard's EMV solutions here: Ticketing Hub - contactless EMV and ABT solution.
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It marks Unicard’s success in partnering with the public sector for recent major transport technology projects.
Our ranking in the Tech200 is independently calculated, based entirely on published UK public sector procurement invoice data and determined by our percentage growth in direct public sector revenue between the financial years of 2023/24 and 2024/25.
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The Tech200 is an opportunity to spotlight some of the most dynamic, innovative and up-and-coming suppliers to government.
Tussell says inclusion in the list “is an objective recognition of your company’s success in this market, and a testament to your team’s hard work and dedication to delivering for the public sector”.
Unicard’s CEO Sean Dickinson said: “Unicard are proud of our inclusion and ranking in the annual list of the 200 fastest-growing technology suppliers to the UK public sector.
“This is a testament to the confidence and trust our customers place on us in delivering critical national infrastructure and services in public transport. It’s recognition too of the hard work of our highly skilled team responsible for delivering our schemes in the UK and abroad.”
The first annual Tech200 list was launched in 2022. The list is calculated using publicly released procurement invoice data, collected and analysed by Tussell. A company’s placement on the list is determined by their percentage growth in direct public sector revenue between the last two full fiscal periods.
No application process, sponsorship, or paid placement are associated with the Tech200 list.
"}}}],"author":null,"blog_introduction":"We are one of UK's fastest-growing technology suppliers thanks to jump in public transport revenue","first_publish_date":"February 17th 2026","meta_description":"Unicard are one of UK's fastest-growing technology suppliers thanks to jump in public transport revenue","meta_keywords":"Unicard, Tech200, technology suppliers, Tussell","meta_title":"Unicard debut in Tech200 list | Unicard","title":"Unicard debut in Tech200 list"},"first_publication_date":"February 17th 2026","id":"d2969c1d-fc0b-5686-b325-2f182b3fd066","last_publication_date":"February 17th 2026","prismicId":"aZQ1TBAAACEAYPoi","tags":[],"type":"blog_post","uid":"unicard-debut-in-tech200-list","url":"/news/unicard-debut-in-tech200-list"}},{"node":{"_previewable":"aYyHbhUAACQAVvfh","alternate_languages":[],"data":{"body":[{"id":"52ec1252-0836-5c57-a2b6-68bea648fb58","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The 2026 Transport Ticketing Awards have selected Transport for Wales as a finalist for its Pay As You Go ticketing system, which is supported by Unicard’s Ticketing Hub technology.
The PAYG system is one of six schemes shortlisted in the category for Best Smart Ticketing Programme - Single Operator or Authority (Fewer than 500k Daily Journeys), competing with international schemes such as Rail MaaS in Malaysia and account-based fares in Canada.
This is the second year running that Transport for Wales (TfW) has been nominated in the category.
In November last year, TfW announced that the number of rail journeys made using its PAYG system had topped two million – only one year after the system was launched.
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https://images.prismic.io/unicard/Z7R1p57c43Q3f6NA_TfWlogo.png?auto=format%2Ccompress&w=2464&h=1036 2464w","sizes":""},"url":"https://images.prismic.io/unicard/Z7R1p57c43Q3f6NA_TfWlogo.png?auto=format%2Ccompress"},"text":{"html":""}}]},{"id":"5250e38c-6187-58d2-92ac-addf50388316","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"PAYG has become TfW’s fastest-growing ticketing product since its launch in November 2024. TfW was the first UK train operator outside of London and the South East of England to introduce the innovative payment solution. The system is currently available across stations in the South East Wales Metro region, but TfW is working to extend PAYG to North Wales.
Unicard supplied TfW with our Ticketing Hub to enable contactless EMV (cEMV) services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey. Instead, they can use a payment card or mobile device to tap in and out on ticket barriers at the start and end of every train journey. Ticketing Hub receives and processes these taps, and the price of each trip is calculated based on each customer’s travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on their overall journey.
Importantly, unlike other cEMV solutions, Ticketing Hub is agnostic to the card reader used, so scheme administrators can mix equipment within a single deployment. The Unicard solution is also multi-modal and multi-operator, creating a future-proofed ticketing environment for developing more-integrated transport networks.
The annual Transport Ticketing Awards celebrate the achievements of the smart ticketing and mobility industry. The winners will be announced on March 17 during an awards gala event being held at the Millennium Gloucester Hotel in London.
For more details on this year’s awards, visit Transport Ticketing Awards - 2026 Finalists.
"}}}],"author":null,"blog_introduction":"Innovative rail payments scheme in running for Best Smart Ticketing Programme","first_publish_date":"February 12th 2026","meta_description":"Innovative rail payments scheme in running for Best Smart Ticketing Programme","meta_keywords":"Transport for Wales, TfW, Unicard, Transport Ticketing Awards, Ticketing Hub, PAYG, EMV","meta_title":"Transport for Wales among awards finalists for PAYG | Unicard","title":"Transport for Wales among awards finalists for PAYG"},"first_publication_date":"February 12th 2026","id":"ea3eacda-73de-5829-85c1-cd8f3d3f3d88","last_publication_date":"February 12th 2026","prismicId":"aYyHbhUAACQAVvfh","tags":[],"type":"blog_post","uid":"transport-for-wales-among-awards-finalists-for-payg","url":"/news/transport-for-wales-among-awards-finalists-for-payg"}},{"node":{"_previewable":"aS6p5xIAACQAb6CA","alternate_languages":[],"data":{"body":[{"id":"13213d57-ba5a-583f-9e1e-717764b6ed29","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"A Unicard roundtable, held in partnership with Intelligent Transport Systems (ITS) UK, brought together government, combined and local authorities, operators, suppliers, consultants and major technology firms to discuss a deceptively simple challenge: how to enable seamless, multimodal travel across the UK without requiring passengers to navigate multiple complex ticketing systems.
The session asked attendees three core questions:
In attendance were mayoral and combined authorities at different stages of bus reform, councils implementing enhanced partnerships or exploring franchising, central government teams working on rail reform and smart ticketing, operators across bus and rail, and suppliers spanning smartcard, EMV, barcode, mobile ticketing and account-based solutions.
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First, many shared a unified network vision. One attendee highlighted the aim for “one ticket, one timetable,” incorporating new rail services, demand-responsive transport, a micromobility programme and a spatial strategy that brought together transport, housing and jobs.
With the creation of more Mayoral Combined Authorities, the new Devolution Bill and the recently passed Bus Act, attendees were clear that local regions now have more power than ever before to implement integrated ticketing schemes. Many highlighted that political leadership had been lacking in previous years – a situation that could now change with the mandate that Mayors hold, particularly over bus services.
Nationally, initiatives such as Project Coral – a collaboration between major bus operators and Transport for West Midlands to enable multi-operator contactless smart ticketing – were highlighted as effective ways that smaller local authorities could be supported, given the complexity and resources required to implement smart ticketing schemes.
Great British Railways, the new governing body for both track and train in the rail sector, was also highlighted as a major opportunity. It was noted that the Government is not waiting for the body to be formally established before progressing ticketing reform, with a dedicated Fares, Ticketing and Retail Programme already in place, as well as running initiatives like trials with digital Pay As You Go and ITSO on Mobile.
The work of the Smart Transport Advisory Group and ongoing industry efforts to create standards, particularly for barcode ticketing, were also discussed.
"}}},{"id":"3191f1eb-68d0-5225-904e-6ebe65047760","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The challenges…
It was clear, however, that challenges remain. First is the tension between giving local authorities flexibility to tailor schemes to their region, while ensuring simplicity and consistency for passengers at a national level. It was also noted that for rail, a national approach will need to be balanced with supporting regional priorities.
There is also significant complexity across the smart ticketing ecosystem. The industry includes magstripe, ITSO, EMV, barcodes, mobile wallets, ABT and other technologies. The group emphasised the need to consolidate around fewer, interoperable solutions, backed by stronger and clearer standards and the planned retirement of ageing systems.
Some of this complexity stems from commercial and governance arrangements: who owns a scheme, how revenue is allocated and how cross-boundary travel is handled. It was highlighted that previous large-scale programmes struggled less with technology and more with governance and risk allocation.
…and the opportunities
Despite these challenges, attendees agreed that there is significant opportunity in the market. Several noted that there has never been more political will behind integrated transport - whether from newly elected Mayors or from the Government, which is due to publish its Integrated National Transport Strategy soon.
More agile approaches, such as the trial-first procurement used in digital PAYG rail pilots, were highlighted as helping authorities build evidence and gain confidence before committing to full rollout, while strengthening market capability.
It was also clear that the sector is evolving, with suppliers increasingly recognising the need for collaboration to ensure interoperability. There was strong support for greater cooperation to create uniform standards and avoid locking local authorities into proprietary products.
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Smart ticketing is also crucial in tackling transport poverty and rural isolation. Integrated, affordable and reliable public transport supports economic growth, particularly in areas that may not have seen the progress they hoped for in recent years.
In conclusion, attendees agreed that the sector now needs to be bolder in its vision and accelerate deployment of schemes that will deliver meaningful benefits for the travelling public.
"}}}],"author":null,"blog_introduction":"Industry experts discuss impact of bus franchising and other major changes","first_publish_date":"December 2nd 2025","meta_description":"Industry experts discuss impact of bus franchising and other major changes","meta_keywords":"Unicard, ITS UK, roundtable, smart ticketing, bus franchising","meta_title":"Smart ticketing and the future of integrated transport | Unicard","title":"Smart ticketing and the future of integrated transport"},"first_publication_date":"December 2nd 2025","id":"1ae3fb61-a8ce-5294-a235-e1bf8fba5b1a","last_publication_date":"December 2nd 2025","prismicId":"aS6p5xIAACQAb6CA","tags":[],"type":"blog_post","uid":"smart-ticketing-and-the-future-of-integrated-transport","url":"/news/smart-ticketing-and-the-future-of-integrated-transport"}},{"node":{"_previewable":"aQsnhRMAACIAZbTq","alternate_languages":[],"data":{"body":[{"id":"6946e39c-62cb-5511-ae9c-df4b9c94dc27","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"ITSO has congratulated Unicard on successfully completing testing and certification for all elements of Phase 2 of the ITSO Specification version 2.1.5.
This includes Unicard’s HOPS, POST Kernel and Remote POST – key components that currently support ITSO schemes and supplier integrations across the UK.
This achievement makes Unicard the first ITSO supplier member to achieve full compliance with Phase 2 of the ITSO 2.1.5 Specification, which introduces enhanced functionality and support for in-wallet digital ticketing.
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2464w","sizes":""},"url":"https://images.prismic.io/unicard/994c5da8-28ce-4a00-ab73-134e25a929c9_aca69ce3-2c79-48fe-9fbf-deaa0430fdfc_ITSO.png?auto=format%2Ccompress"},"text":{"html":""}}]},{"id":"e3bd549d-eaa4-5416-a791-98497b0397e4","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"ITSO said the milestone “reflects a tremendous effort from both the Unicard and ITSO testing and certification teams, whose expertise and collaboration have been invaluable throughout this process".
They added: “With Phase 2 certification now complete, Unicard is well positioned to help transport authorities and operators adopt the latest ITSO Specification and deliver more flexible, digital-first ticketing experiences.”
Now that Unicard have updated our ITSO products to phase 2 of version 2.1.5, we will be working towards Phase 3 when ITSO are ready in 2026.
ITSO version 2.1.5 arrived 15 years after the release of the previous version 2.1.4. In June 2024, ITSO issued a draft version of 2.1.5 for review by its members – who include Unicard – and refined the Specification based on members’ feedback.
"}}}],"author":null,"blog_introduction":"We are first to complete latest ITSO certification","first_publish_date":"November 6th 2025","meta_description":"We are first to complete latest ITSO certification","meta_keywords":"Unicard, ITSO, 2.1.5, certification, Phase 2, HOPS, POST Kernel, RPOST","meta_title":"ITSO congratulates Unicard on testing milestone | Unicard","title":"ITSO congratulates Unicard on testing milestone"},"first_publication_date":"November 6th 2025","id":"69559ea9-1fdb-5732-bacb-c811e3d8c9b6","last_publication_date":"November 6th 2025","prismicId":"aQsnhRMAACIAZbTq","tags":[],"type":"blog_post","uid":"itso-congratulates-unicard-on-testing-milestone","url":"/news/itso-congratulates-unicard-on-testing-milestone"}},{"node":{"_previewable":"aPjWtREAACQAFHtn","alternate_languages":[],"data":{"body":[{"id":"4b50fca4-7c5a-507a-a448-1d991178fe73","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Children and young people have now made more than 250 million free bus journeys using the Scottish Government’s under-22s travel scheme.
The initiative was launched in January 2022 with smart ticketing infrastructure delivered by Unicard. By encouraging the early adoption of public transport, it has cut travel costs for families and expanded opportunities for younger people.
More than 80% of eligible young people now have access to the scheme via a National Entitlement Card or Young Scot National Entitlement Card.
By encouraging early adoption of public transport, the initiative has made a lasting impact – reducing travel costs for families, expanding opportunities, and reconnecting younger generations with bus travel.
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"}}]},{"id":"00eddd1a-d43f-56ff-8531-a77403da189b","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport Scotland procured Unicard to replace their previous AMS-HOPS system with a more advanced one that could handle the expected major increase in the number of concessionary smartcards after the introduction of the free travel scheme. The new system also had to deal with commercial bus journeys and concessionary travel for 1.4 million older and disabled people.
Unicard also introduced a Part 11 / mobile app solution for Transport Scotland that enables customers to download smart products from their mobile devices, making it simple for passengers to load new entitlements onto their existing National Entitlement Card. This also opened up the potential for other retail channels and collection points, providing customers with a comprehensive network of retail sales and fulfilment.
Jim Fairlie, the Scottish Government’s Minister for Agriculture and Connectivity, said: “Eradicating child poverty is one of our government’s top priorities. That’s why I’m proud – particularly during Challenge Poverty Week organised by the Poverty Alliance – to see under-22s across Scotland embracing this transformative benefit, with over 250 million journeys now made.
“This isn’t just about saving young people and their families money – it’s about unlocking potential. Free bus travel is helping young people access education and employment, and to connect with friends and family.
“These journeys are changing lives. They’re keeping communities connected, supporting our climate goals, and strengthening our public transport network. I want to thank every young person who’s chosen the bus. In doing so, you are supporting our towns and cities, our climate, and our bus services.”
Rail passengers have made more than 1.4 million journeys using the Transport for Wales Pay As You Go ticketing system supported by Unicard technology.
Transport for Wales (TfW) was the first train operator on the heavy rail network outside of London to launch a contactless EMV (cEMV) PAYG system. The project was completed in November 2024 and the tap in, tap out technology is now live at 95 railway stations across South-East Wales. It provides their customers with automatic daily and weekly capping, offering significant savings compared with standard anytime singles and 7-day season tickets.
The TfW PAYG scheme has grown rapidly since launch and the latest figures for September 2025 show that more than 1.4 million rail trips have now been made.
The scheme has also attracted more than 206,000 unique PAYG users since its launch.
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About one in five TfW PAYG journeys are currently capped at either a daily or weekly level (where there are at least 2 journeys in a single day or 7 journeys in a single week) – providing financial savings for passengers.
Journey frequencies on the TfW scheme have been very mixed, indicating that PAYG is not just a commuter product but is also being used for leisure purposes.
Unicard supplied TfW with our Ticketing Hub to enable cEMV services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey. Instead, they can use a payment card or mobile device to tap in and out on ticket barriers at the start and end of every train journey.
Ticketing Hub receives and processes these taps, and the price of each trip is calculated based on each customer’s travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on their overall journey.
Importantly, unlike other cEMV solutions, Ticketing Hub is agnostic to the card reader used, so scheme administrators can mix equipment within a single deployment. The Unicard solution is also multi-modal and multi-operator, creating a future-proofed ticketing environment for developing more-integrated transport networks.
Two innovative new transport schemes involving Unicard have been shortlisted for industry awards.
Transport for Wales’ PAYG rail ticketing initiative, which uses Unicard’s Ticketing Hub contactless payments solution, has been nominated for Product and Service of the Year at the Rail Cymru Spotlight Rail Awards.
Meanwhile, Liverpool City Region Combined Authority (LCRCA) and Unicard have been shortlisted for the Care Leavers initiative in the Transport Inclusivity and Accessibility Award category at the CiTTi Awards.
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"}}]},{"id":"807629f8-ca44-5fdd-9ce6-33edf5fe3f8a","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport for Wales (TfW) introduced tap-in, tap-out technology at 95 railway stations in South Wales in November 2024. It is the UK’s first PAYG system on the heavy rail network outside London, and provides customers with automatic daily and weekly capping, offering significant savings compared with standard anytime singles and 7-day season tickets.
TfW use Unicard’s Ticketing Hub to enable cEMV services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey. Instead they can use a payment card or mobile device to tap in and out on ticket barriers at the start and end of every train journey.
Ticketing Hub receives and processes these taps, and the price of each trip is calculated based on each customer’s travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on their overall journey.
The LCRCA Care Leavers initiative, spearheaded by Liverpool City Region Mayor Steve Rotheram and launched in March this year, is a collaborative effort involving major transport operators in the region, aimed at supporting young people as they transition from care to independent living.
About 1500 young people aged 18-21 across Liverpool City Region are eligible for the Care Leavers Travel Pass allowing free journeys on local buses, ferries and trains.
LCRCA were already using Unicard’s HOPS and our Smart Office CMS to support and manage integrated smart ticketing before this project, so our platform provided a fast and flexible solution for introducing changes to their scheme – and this allowed us to quickly introduce the new travel pass on the Merseytravel Care Leavers MetroCard.
The Rail Cymru Spotlight Rail Awards recognise the accomplishments of the rail sector, showcasing innovative practices and outstanding contributions that drive the industry forward. The 2025 award ceremony takes place in Cardiff on November 13.
The CiTTi Awards, celebrating achievements and innovations in urban mobility, are organised by City Transport & Traffic Innovation Magazine (CiTTi Magazine). The 2025 awards ceremony takes place in London on November 25.
"}}}],"author":null,"blog_introduction":"TfW contactless rail payments and Liverpool care leavers travel pass shortlisted","first_publish_date":"September 10th 2025","meta_description":"TfW contactless rail payments and Liverpool care leavers travel pass shortlisted","meta_keywords":"Unicard, awards, Rail Cymru, CiTTi, Ticketing Hub, cEMV, Transport for Wales, TfW, LCRCA, care leavers","meta_title":"Unicard projects in running for industry awards | Unicard","title":"Unicard projects in running for industry awards"},"first_publication_date":"September 10th 2025","id":"7c927375-2d24-5f8c-86b0-431a31d1e151","last_publication_date":"September 10th 2025","prismicId":"aMFcVRAAACQAyVRl","tags":[],"type":"blog_post","uid":"two-innovative-new-transport-schemes-involving-uni","url":"/news/two-innovative-new-transport-schemes-involving-uni"}},{"node":{"_previewable":"aKh3jxIAACEAx1fA","alternate_languages":[],"data":{"body":[{"id":"e63c4745-89aa-5f78-bdf2-7dfad8d6c0a7","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"ITSO have certified Unicard’s HOPS-AMS as being fully compliant with version 2.1.5 (Phase 2) of the ITSO Specification.
This means that Unicard are the first company to have a product achieve full compliance with the new ITSO technical standard for interoperable smart ticketing on public transport.
Unicard became the first company to achieve partial compliance with ITSO 2.1.5 (Phase 2) for our PSEngine PersoPOST software in April this year.
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Unicard’s HOPS is a key element of the back office system used by transport authorities and other organisations to handle ITSO messages, shell and product accounting, and asset management for transport schemes.
Unicard’s ITSO SME Michael Cuthbertson said: “This shows our commitment to keeping up to date with the latest version of the ITSO Specification – the HOPS is at the heart of every ITSO scheme and is essential to interpret new message versions and functionality introduced in 2.1.5 as this version is rolled out across ITSO schemes.”
Unicard are now updating our other ITSO products so they are ready for ITSO certification for phase 2 of version 2.1.5. We can then make them available to our customers, with Phase 3 following when ITSO are ready in 2026.
ITSO version 2.1.5 arrived 15 years after the release of the previous version 2.1.4. In June 2024, ITSO issued a draft version of 2.1.5 for review by its members – who include Unicard – and refined the Specification based on members’ feedback.
"}}}],"author":null,"blog_introduction":"Unicard are first to pass full Phase 2 test for latest industry standard","first_publish_date":"August 26th 2025","meta_description":"Unicard are first to pass full Phase 2 test for latest industry standard","meta_keywords":"Unicard, ITSO, HOPS, HOPS-AMS, ITSO Specification, 2.1.5","meta_title":"ITSO certify Unicard HOPS for 2.1.5 compliance | Unicard","title":"ITSO certify Unicard HOPS for 2.1.5 compliance"},"first_publication_date":"August 26th 2025","id":"ce7b9d14-198a-5fbf-8d43-757849984af2","last_publication_date":"August 26th 2025","prismicId":"aKh3jxIAACEAx1fA","tags":[],"type":"blog_post","uid":"itso-have-completed-testing-of-unicards-hops-ams-a","url":"/news/itso-have-completed-testing-of-unicards-hops-ams-a"}},{"node":{"_previewable":"aKcjxBIAACEAxUV9","alternate_languages":[],"data":{"body":[{"id":"ce80523a-42ca-5a95-be1b-fd355174d7a3","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Merseyrail have launched an Account Based Ticketing system, supported by Unicard technology, that allows passengers to simply tap and go when buying train tickets.
The system lets passengers use a MetroCard linked to their bank account to travel across the Liverpool City Region, guaranteeing the lowest fare on all journeys, without having to pre-purchase paper tickets.
Merseytravel already use Unicard’s Ticketing Platform – including Unicard’s HOPS and Smart Office CMS – to manage integrated smart ticketing for concessionary and commercial travel across the Liverpool City Region’s six local authorities.
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"}}]},{"id":"673fcad0-350c-58e1-bf69-d7252e93a226","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The company iBlocks were tasked with delivering the ITSO Account Based Ticketing (ABT) solution for Merseyrail. However, for this to take place, they needed Unicard to export taps from the Merseytravel HOPS, set up integration with existing APIs to look up customer information and create fulfilment requests, and also develop a new API to enable the hotlisting of cards.
Unicard successfully delivered and deployed our solution in April 2025 ahead of the ABT system’s official launch to the public this week.
Mayor Steve Rotheram said: “Our region deserves a transport system that is simple, affordable, and fit for the future.
“As someone who regularly uses the train myself, I know how much of a difference Tap & Go will make for passengers. No more queuing, no paper tickets, and no worrying about whether you’ve bought the right fare.
“This is about making travel easier for everyone and helping build the fully integrated transport network our residents deserve.”
Unicard’s integrated Ticketing Platform helps Merseytravel coordinate all aspects of registration, production and management of smart travel. It enables Merseytravel and its partners – including the region’s train and bus operators – to streamline the processing of smart tickets, monitor travel patterns and reduce costs.
It also allows Merseytravel to migrate data from its suppliers’ on-premises infrastructure to an AWS cloud-hosted, multi-tenanted platform where capacity can be scaled up and down to manage peak activity, thereby avoiding the risk of potential downtime for passengers.
"}}}],"author":null,"blog_introduction":"Unicard solution underpins ABT train ticket purchases by passengers","first_publish_date":"August 21st 2025","meta_description":"Unicard solution underpins ABT train ticket purchases by passengers","meta_keywords":"Unicard, ABT, Tap & Go, Merseyrail, Merseytravel, LCRCA","meta_title":"Merseyrail launches Tap & Go travel | Unicard","title":"Merseyrail launches Tap & Go travel"},"first_publication_date":"August 21st 2025","id":"6676ff55-9b07-567f-8c22-08c2f6b569f3","last_publication_date":"August 21st 2025","prismicId":"aKcjxBIAACEAxUV9","tags":[],"type":"blog_post","uid":"merseyrail-have-launched-an-account-based-ticketin","url":"/news/merseyrail-have-launched-an-account-based-ticketin"}},{"node":{"_previewable":"aJSz5RcAACcA7n1_","alternate_languages":[],"data":{"body":[{"id":"578dd518-18b6-572a-ae65-e44293d3e00f","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Four members of the Unicard team have braved a 10,000ft skydive to raise money for charity.
Amy, Ginette, Nasir and Lloyd from Unicard’s Poole office took part in the skydive to raise £3500 to fund the Diverse Abilities annual Santa grotto, so that hundreds of children with complex needs can meet Santa at Christmas time.
On their big day, the team headed to Old Sarum Airfield near Salisbury, where the company GoSkydive offers tandem skydives for newcomers to the sport.
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The tandem skydive instructors took them to the plane waiting on the airstrip, where each member of the Unicard team secured themselves to their skydive partner’s harness ready for the big jump.
At 10,000ft above the Wiltshire countryside, it was time for the team to take turns exiting the plane while attached to their instructor – freefalling for about 30 seconds before their instructor opened their chute at 5000ft to glide down for the rest of the descent.
After completing the skydive, Lloyd, Unicard’s Finance Controller, said: “Taking the leap (literally!) was truly an unforgettable experience, and knowing it was all for a good cause made it even more meaningful.”
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HR Manager Amy explained: “This year we were keen to step outside of our comfort zone to raise funds in support of the fantastic work that Diverse Abilities undertake. Jumping out of a plane from 10,000ft was certainly outside of our comfort zone.
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Diverse Abilities has supported children and adults with profound physical and learning disabilities across the county since 1955. Its work includes running a school for young children and teenagers who have disabilities and complex medical needs. It also provides adult services ranging from 24/7 supported living to physio and other activities.
The Santa Grotto gives hundreds of children with complex needs the opportunity to meet Santa in an environment that accommodates their needs. It is an experience and memory that is precious for both the children and their families.
Unicard agreed to match the funding raised for the skydive through donations, and this means the £3500 target has been reached.
However, anyone who would like to support the skydive fundraising effort can still donate on the JustGiving page here: JustGiving.
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The initiative, spearheaded by Liverpool City Region Mayor Steve Rotheram, is a collaborative effort involving major transport operators in the region, aimed at supporting young people as they transition from care to independent living.
About 1500 young people aged 18-21 across the six boroughs of the Liverpool City Region – Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral – are eligible for the Care Leavers Travel Pass.
Since it was launched by Mayor Rotheram in March this year, more than 1200 passes have been issued, and almost 800 young people have gone on to register and use their pass – making more than 40,000 journeys in total.
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Mayor Rotheram said: “We know that free, reliable travel can open up a world of opportunity – whether it’s getting to college, attending a job interview, or simply enjoying the everyday freedoms that many of us take for granted.
“This pass gives care leavers the independence to explore every part of our city region – and build a happy, successful future for themselves. I’m incredibly proud that we’re standing by our young people and supporting them as they take those next important steps.”
Unicard started work in September 2024 with Liverpool City Region Combined Authority (LCRCA) on the project to introduce the Care Leavers Travel Pass.
LCRCA were already using Unicard’s HOPS and our Smart Office CMS to support and manage integrated smart ticketing before this project, so our platform provided a fast and flexible solution for introducing changes to their scheme – and this allowed us to quickly introduce the new travel pass on the Merseytravel Care Leavers MetroCard.
Unicard began work on the project in September 2024.
Our local card printing solution, UniPrint, was in place in January 2025, allowing Mayor Rotheram to officially launch the initiative and give care leavers free access to public transport in March.
Bureau integration followed in May, enabling card printing via either UniPrint or a bureau, and the project was then transferred to BAU.
Following the successful early results from the travel pass scheme, the Combined Authority and its partners are seeking to encourage more care leavers to sign up and are looking at adding extra support such as help with digital access.
Unicard’s latest case study examines how we helped Strathclyde Partnership for Transport (SPT) deliver a smart-ticketing version of their ZoneCard, offering passengers greater choice and flexibility.
SPT’s ZoneCard flexible ticket can be used for unlimited travel by passengers on ScotRail trains, on Glasgow’s Subway, and on most buses in Scotland’s Strathclyde region. SPT and the participating operators wanted the paper-based ZoneCard to be replaced with a smart-ticketing alternative to improve the customer offering, enhance performance and promote flexibility.
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The new solution had to integrate with SPT’s existing rail and Subway ITSO architecture, bus operators’ ITSO architecture, and multiple POSTs.
Unicard met SPT’s requirements by delivering a solution that included the following:
Unicard’s full solution meets the Scottish Government Digital First Standard, which focuses on putting people at the heart of delivery and adopting tools and processes to promote flexibility, sustainability and continuous improvement.
Kenny McAlpine of ScotRail, who chairs the ZoneCard forum of operators, said: “The new smart ZoneCard solution provides flexible and convenient ticketing options as well as enhanced data about the use of ZoneCard tickets on rail, bus and Subway and a modern set of customer management tools.
“The introduction of flexi tickets and one-day tickets improves the range of choices available to our customers and the ZoneCard app enables instant ticket download when needed.”
AWS has awarded a prestigious golden jacket to a Unicard DevOps Engineer who achieved all 12 AWS certifications.
Oghenekaro Oboido is among the members of staff at Unicard who have taken advantage of a company incentive scheme to sit the AWS exams.
Our AWS certification incentive programme gives staff the opportunity to enhance their cloud skills, study for industry-recognised certifications and receive cash awards for passing the exams. The programme aims to foster a culture of continuous learning and professional growth within the company.
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He said: “The AWS Golden Jacket is a milestone that reflects the hours, challenges and growth that come with deeply understanding the AWS platform. It’s a reminder that learning never stops. I love to put it this way: learning is a continuum.
“I’m especially grateful to Unicard for supporting that journey and investing in staff development.”
Unicard are also taking steps to ensure that the systems we build in AWS comply with the AWS Well-Architected Framework (WAF). This framework describes the best practices and strategies to use when designing for and operating in the cloud.
We are defining a Unicard Cloud Operating Model to ensure that all our application workloads are compliant with AWS’s Well Architected Reviews and that any given Unicard workload routinely passes the WAF.
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Our latest certification, ISO 20000-1, has been given to Unicard for the first time.
It completes the recent updating of our certifications, which enhances our organisation’s performance, resilience and reputation.
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This certification process involved multiple external auditors, much work by the compliance team and the cooperation of all the different teams within Unicard.
"}}},{"id":"ea534480-7e32-531b-8afc-38da52169b9a","slice_type":"quote","primary":{"author":"Stuart McCrorie","company":"Unicard","image":{"alt":null,"copyright":null,"fixed":null},"quote":{"html":""Obtaining ISO 20000-1 is more than a certification - it's a strategic investment in operational excellence, customer satisfaction and long-term success.”
"},"role":"Compliance Manager"}},{"id":"93abed9a-d0a4-54b8-a405-bc391856d64b","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The certifications provide us with management systems that:
Stuart McCrorie, Unicard’s Compliance Manager, said: “Achieving the ISO 20000-1 (IT Service Management) certification, alongside our other ISO certifications (ISO 9001 Quality Management, ISO 22301 Business Continuity Management and ISO 27001 Information Security Management) is a powerful testament to our commitment to delivering high-quality IT service management.
“The standard sets the benchmark for excellence in IT service delivery, ensuring that services are aligned with business needs and customer expectations. Obtaining ISO 20000-1 is more than a certification - it's a strategic investment in operational excellence, customer satisfaction and long-term success.”
For further details about Unicard’s certifications, visit Our Certifications.
"}}}],"author":null,"blog_introduction":"Unicard complete update of ISO standards and security certifications","first_publish_date":"June 19th 2025","meta_description":"Unicard complete update of ISO standards and security certifications","meta_keywords":"Unicard, ISO, certifications, ISO 20000-1","meta_title":"Certified for excellence | Unicard","title":"Certified for excellence"},"first_publication_date":"June 19th 2025","id":"bf089ddc-ef7e-5078-b80d-ace26fdc40ff","last_publication_date":"June 19th 2025","prismicId":"aFPkyxMAACIABctv","tags":[],"type":"blog_post","uid":"unicard-now-have-a-strengthened-range-of-iso-stand","url":"/news/unicard-now-have-a-strengthened-range-of-iso-stand"}},{"node":{"_previewable":"aEg_JxIAACEAyF4Z","alternate_languages":[],"data":{"body":[{"id":"e20f0d8f-f8de-5958-b81c-2e3833e65cf1","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Colleagues from our Poole office hit the road for a 10-mile trek to raise hundreds of pounds for our supported charity Diverse Abilities.
Ten members of our team started from our new Dorset headquarters and completed the challenge on June 6 in just over three hours.
The challenging route was a circuit that included sections of the Castleman Trailway – which follows the old Southampton to Dorchester railway line.
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Plamen Atanassov, who organised and led the walk, said: “The walk was amazing, the spirit of the walkers was high, and we completed the uphill 10-mile challenge in just over three hours. We started as a group of 10 and finished as a group of 10.
“The views were spectacular, and the swans delighted us with their presence at the lakes. Everyone was pretty tired at the end, and the finish at our new local pub The Acorn was very welcome.”
Those taking part in the walk, and others who were unable to join, donated to a JustGiving page set up for the challenge at https://www.justgiving.com/page/unicard-charity-event.
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All the money raised by the walk will go to Diverse Abilities. A donation of £26 can fund an hour of care, help and support for a family in their own home.
The JustGiving page will continue to accept donations until July 1st.
For more details about Diverse Abilities, visit https://diverseabilities.org.uk/.
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2025","prismicId":"aEg_JxIAACEAyF4Z","tags":[],"type":"blog_post","uid":"colleagues-from-our-poole-office-hit-the-road-for-","url":"/news/colleagues-from-our-poole-office-hit-the-road-for-"}},{"node":{"_previewable":"aEAuVBIAACMA7OFJ","alternate_languages":[],"data":{"body":[{"id":"06249b16-2317-55cb-9e36-36e3f93cf4f7","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Staff at Unicard have moved into a new office in Dorset after the company relocated the headquarters to Poole.
Unicard had been based at Ferndown Industrial Estate, near Wimborne in Dorset, for 20 years but had to find a new home due to plans to redevelop the site.
Staff at the office were offered a choice of potential new locations to move to and they decided on a new office overlooking the harbour at First Floor, Holes Bay House, Upton Road, Poole, Dorset, BH17 7AG.
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Unicard CEO Sean Dickinson said: “The new office has been extensively refurbished and, with tremendous transport links and access to local services, offers our colleagues high-quality office accommodation and an environment where we can continue to make our customers very welcome.
“The move was seamlessly executed and will provide a great workspace for our team as we continue to service our growing customer base.”
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Diverse Abilities is a Dorset-based charity providing support to children and adults with profound physical and learning disabilities.
Amy, Ginette, Nas and Lloyd from our office near Bournemouth are doing the skydive to raise £3500 for the charity’s annual Santa grotto, so that hundreds of children with complex needs have the chance to meet Santa at Christmas time.
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Diverse Abilities has been supporting children and adults with profound physical and learning disabilities across Dorset since 1955. Its work includes running a school for young children and teenagers who have disabilities and complex medical needs. It also provides adult services ranging from 24/7 supported living to physio and other activities.
"}}}],"author":null,"blog_introduction":"Unicard staff prepare for skydive to support children","first_publish_date":"May 29th 2025","meta_description":"Unicard staff prepare for skydive to support children","meta_keywords":"Unicard, Diverse Abilities, charity, fundraising, skydive, skydiving","meta_title":"One giant leap for charity | Unicard","title":"One giant leap for charity"},"first_publication_date":"May 29th 2025","id":"386d3b1e-c9f0-529e-9c3f-485dfcc24e65","last_publication_date":"May 29th 2025","prismicId":"aDhYARIAACAAmMTq","tags":[],"type":"blog_post","uid":"four-members-of-the-unicard-team-are-taking-on-a-1","url":"/news/four-members-of-the-unicard-team-are-taking-on-a-1"}},{"node":{"_previewable":"aCW_RxEAACIAt3Cy","alternate_languages":[],"data":{"body":[{"id":"0fcc42b0-5525-55b2-a083-6f4a6edb6ff5","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard’s ITSO SME Michael Cuthbertson is one of the UK’s experts on the ITSO Specification.
ITSO are the Guardian of the ITSO Specification, which aims to make travelling on public transport throughout the UK seamless and easier by enabling smart ticketing technology.
Michael has been a member of the ITSO Technical Committee for the last 13 years (including chairing it while working at ITSO before joining Unicard).
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Outside of work, Michael is a Yorkshireman living in Devon with his wife and two children. As well as enjoying the countryside and all that family life entails, he relaxes by listening to music and reading. He is a regular blood donor; enjoys singing with the Mid Devon Singers community choir and is a long-time follower of Bradford City AFC.
"}}}],"author":null,"blog_introduction":"ITSO Subject Matter Expert","first_publish_date":"May 15th 2025","meta_description":"ITSO Subject Matter Expert","meta_keywords":"Unicard, Meet the team, Michael Cuthbertson, ITSO SME","meta_title":"Meet the team: Michael | Unicard","title":"Meet the team: Michael"},"first_publication_date":"May 15th 2025","id":"e5d5f96b-afea-588d-bee0-3b022e168ef8","last_publication_date":"May 15th 2025","prismicId":"aCW_RxEAACIAt3Cy","tags":[],"type":"blog_post","uid":"unicards-itso-sme-michael-cuthbertson-is-one-of-th","url":"/news/unicards-itso-sme-michael-cuthbertson-is-one-of-th"}},{"node":{"_previewable":"aBx7SxQAACYATiLQ","alternate_languages":[],"data":{"body":[{"id":"47a43e7b-6854-54a7-84bf-7468f6ea6f12","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Alexia Course from Transport for Wales talks in a new video about the successful rollout of their contactless Pay As You Go project, delivered by Unicard's Ticketing Hub.
TfW introduced the tap-in, tap-out technology at 95 railway stations in South Wales in November 2024. It is the UK’s first PAYG system on the heavy rail network outside London.
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"},"role":null}},{"id":"b6125755-91af-5701-899a-f42994536c5a","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"In the video, TfW’s Chief Commercial Officer Alexia Course says more than 200,000 customers have now started tapping in and tapping out, and income levels from the scheme are nearing £1 million.
She says they are now considering expanding the scheme to other parts of Wales and to more TfW customers.
She adds: “We’ve had an excellent relationship working really closely with Unicard to deliver this new proposition for Wales.
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“This project is all about innovation, really, and TfW is really leading the way in innovating in the ticketing and retailing space across the rail market, and that is a testament to all the hard work that both the TfW team and the Unicard team have delivered over the last few years to bring this product to market and so that customers can enjoy it.”
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approved the long-awaited release of the latest ITSO Specification for integrated smart ticketing on public transport.
Unicard successfully completed 2.1.5 testing of our PSEngine PersoPOST software with ITSO, and has received confirmation from ITSO that all necessary requirements for certification were met - the first supplier to do so.
ITSO Specification version 2.1.5 introduces features such as media tailored for in-wallet digital ticketing. This reflects ITSO’s response to industry trends and government initiatives aimed at digitising transport ticketing, and offering passengers the choice between digital or physical ticket options.
Unicard are now updating our other ITSO products so they are ready for ITSO certification for phase 2 of version 2.1.5 and can then be made available for our customers.
"}}},{"id":"ba674090-9b28-5eea-9e81-f6058d125677","slice_type":"quote","primary":{"author":"Steve Holden","company":"ITSO","image":{"alt":null,"copyright":null,"fixed":null},"quote":{"html":"Collectively we worked hard to realise version 2.1.5 and it is great to see Unicard with the first of many updates across the supply chain. Unicard has worked hard to bring this development forward, and we look forward to working with Unicard, and all our supplier members in the coming years to realise 2.1.5 across the UK.
"},"role":"CEO"}},{"id":"eb0891f8-b0ed-5825-ab0b-7d686802aadb","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard CTO Mike Sussman said: “ITSO solutions have been an integral part of Unicard’s products since we first certified with ITSO in 2010. We’re delighted to be the first supplier to certify partially for ITSO 2.1.5. This demonstrates our commitment to assuring continued ITSO compliance for all our customers.”
Unicard’s ITSO SME Michael Cuthbertson is one of the UK’s experts on the ITSO Specification and has been a member of the ITSO Technical Committee for the last 13 years (including chairing it while working at ITSO before joining Unicard).
At Unicard, he is involved at an advanced technical level with all our ITSO products – from supporting customers to testing ITSO products and analysing ISAMs.
He said of Unicard’s new certification from ITSO: “This shows our continued commitment to the future of ITSO and marks the start of our rollout of 2.1.5 certification across our other ITSO products.”
The approval of version 2.1.5 comes 15 years after the release of the previous version 2.1.4.
In June 2024, ITSO issued a draft version of 2.1.5 for review by its members – who include Unicard – and the Specification was refined based on members’ feedback.
"}}}],"author":"Unicard","blog_introduction":"Unicard have become the first supplier to have our software partially certified as compliant with the first phase of the new ITSO Specification version 2.1.5","first_publish_date":"April 15th 2025","meta_description":"Unicard, an established provider of smart ticketing and payment solutions to the public and commercial transport sector, have become the first supplier to have their software partially certified as compliant with the first phase of the new ITSO Specification version 2.1.5.","meta_keywords":"ITSO, Unicard, Certification, 2.1.5","meta_title":"Unicard are the first supplier to certify for ITSO 2.1.5","title":"Unicard become first transport solutions supplier to gain ITSO 2.1.5 certification"},"first_publication_date":"April 15th 2025","id":"3203ec67-2255-58d9-a540-b721c51b414d","last_publication_date":"April 15th 2025","prismicId":"Z_5kMREAACMABCr6","tags":[],"type":"blog_post","uid":"in-march-the-department-for-transport-approved-the","url":"/news/in-march-the-department-for-transport-approved-the"}},{"node":{"_previewable":"Z-QWvxIAACUApjmC","alternate_languages":[],"data":{"body":[{"id":"c53d7569-80e2-5d2f-acb1-6e1cf1100687","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Liverpool City Region has launched free travel passes for young people leaving care - a smartcard solution supported by Unicard technology.
The initiative, spearheaded by Liverpool City Region Mayor Steve Rotheram, is a collaborative effort involving major transport operators within the region, aimed at supporting young people as they transition to independent living.
Approximately 1500 young people across the six boroughs of the Liverpool City Region—Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral—are expected to benefit from this initiative.
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"}}]},{"id":"b8ddb11b-d324-5ce3-8476-47f3da4945e1","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The travel passes will provide eligible care leavers aged 18-21 with free access to buses, trains and ferries. This increased mobility will help them to take advantage of work, training and educational opportunities.
The Liverpool City Region Combined Authority (LCRCA) has previously deployed Unicard’s HOPS and our Smart Office CMS to support and manage integrated smart ticketing for concessionary and commercial travel.
The LCRCA uses our platform to enhance the customer experience for ticketing on ITSO-supported bus and rail services across the Liverpool City Region.
Unicard’s platform provides a far faster and more flexible solution for introducing changes to their scheme – and this allowed us to introduce the Care Leavers Travel Pass.
According to data from children’s charity Barnardo’s, young people who have grown up in care are three times less likely to be in education, employment, or training than others of their age. They are also prone to feeling cut off and socially isolated, with almost one in five saying they felt lonely always or often.
"}}}],"author":null,"blog_introduction":"Unicard help deliver new travel passes for care leavers to access work and education","first_publish_date":"April 8th 2025","meta_description":"Unicard deliver new travel passes to help young people access work and education","meta_keywords":"Care leavers, Unicard, Smart Office, HOPS, Liverpool City Region Combined Authority, Merseytravel","meta_title":"Liverpool launches free travel for care leavers | Unicard","title":"Liverpool City Region launches free travel for care leavers"},"first_publication_date":"April 8th 2025","id":"aa25e7d1-cf96-5ac2-8c13-8752dcbdcd4e","last_publication_date":"April 8th 2025","prismicId":"Z-QWvxIAACUApjmC","tags":[],"type":"blog_post","uid":"liverpool-city-region-has-launched-free-travel-pas","url":"/news/liverpool-city-region-has-launched-free-travel-pas"}},{"node":{"_previewable":"Z9wHFBEAACYAUja_","alternate_languages":[],"data":{"body":[{"id":"a029360f-9812-52fe-a6da-a85100b4977c","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Ginette Ramsell joined Unicard in June 2023 as our first HR staff member. She works closely with leadership, providing guidance on employee relations, talent development and change management. She aligns the HR strategy with the overall business goals and offers solutions that drive performance, engagement and growth. She enjoys collaborating across all locations and supporting employees within the business.
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She gained valuable experience from working across both the private and public sector which helped her develop a versatile skill set.
Outside of work, Ginette is kept busy looking after her three young children. She spends most of her time outside with her family on walks, camping and cycling.
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TfW was the first train operator outside of London and the south-east of England to launch the contactless EMV (cEMV) payment system last year.
They introduced the tap in, tap out technology at 95 railway stations throughout South Wales in November 2024. It provides their customers with automatic daily and weekly capping, offering significant savings compared with standard anytime singles and 7-day season tickets.
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Ticketing Hub receives and processes these taps, and the price of each trip is calculated based on each customer’s travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on their overall journey.
Importantly, unlike other cEMV solutions, Ticketing Hub is agnostic to the card reader used, so scheme administrators can mix equipment within a single deployment. The Unicard solution is also multi-modal and multi-operator, creating a future-proofed ticketing environment for developing more-integrated transport networks.
Alexia Course, Chief Commercial Officer at TfW, said: “We want to offer customers the fastest, easiest and cheapest ticket offer – and tap on, tap off ticketing allows us to do this.
“We are proud to be one of the first train operators outside of London to be using this technology at 95 of our stations across South Wales. This was one of our huge promises around the South Wales Metro, and it’s now been delivered and has become our fastest-selling product.”
Unicard are excited to be back exhibiting in person at this year’s Transport Ticketing Global event.
The world’s largest transport forum for vendors to showcase the future of smart ticketing and mobility takes place at Olympia London on the 4th/5th March. Attending the event is free for Local Authorities and Transport Operators.
This year we are showcasing the Unicard Ticketing Hub, the complete ticketing and payments service for contactless EMV travel. It simplifies and accelerates the deployment of contactless EMV transit schemes, particularly in more complex situations involving multiple operators, modes, validator suppliers or back-office partners.
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2464w","sizes":""},"url":"https://images.prismic.io/unicard/dafbd889-66e3-44c1-b9ca-b2a54a01f2b7_Ticketing+Hub+-+iStock-1149310009+%281%29.jpg?auto=format%2Ccompress"},"text":{"html":""}}]},{"id":"de6dabb9-d419-5609-885b-60ec791375aa","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Ticketing Hub is the best and most open choice for anonymous and registered pay-as-you-go travel in the UK today. Passengers can simply tap and travel whilst being guaranteed the best fare. The Ticketing Hub platform has enabled Transport for Wales to become the first UK train operator outside of London to deploy contactless EMV services, serving up to 6 million customers a year by 2026.
Come and see us at Stand F62 where we will also be showcasing:
Read more about Ticketing Hub here: Ticketing Hub - contactless EMV and ABT solution
"}}}],"author":null,"blog_introduction":"Learn more about our contactless EMV payments solution at our stand","first_publish_date":"January 30th 2025","meta_description":"Learn more about our contactless EMV payments solution at our stand","meta_keywords":"Transport Ticketing Global, TTG, Unicard, Ticketing Hub, contactless EMV","meta_title":"Visit Unicard at Transport Ticketing Global | Unicard","title":"Visit Unicard at Transport Ticketing Global"},"first_publication_date":"January 30th 2025","id":"09e11afb-e293-5dc9-9231-4d7c16ca96d8","last_publication_date":"January 30th 2025","prismicId":"Z5jzYBAAACIA1C2o","tags":[],"type":"blog_post","uid":"ttg25---meet-us","url":"/news/ttg25---meet-us"}},{"node":{"_previewable":"Z5IZTxAAACQAZDEr","alternate_languages":[],"data":{"body":[{"id":"bc5e996b-099d-55b4-b169-7f982e8ec2b3","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Congratulations to Unicard’s customers Transport for Wales and Nottinghamshire County Council – both shortlisted in the 14th annual Transport Ticketing Awards.
Transport for Wales have been nominated for Best Smart Ticketing Programme (<200k Daily Journeys) for their contactless EMV payment service.
Unicard’s Ticketing Hub solution enabled TfW to become the first UK train operator outside of London to deploy cEMV services, which allows passengers to use a payment card or mobile device to tap in and out at ticket barriers at the start and end of every train journey.
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Unicard provide the smart ticketing infrastructure which manages the council’s English National Concessionary Travel Scheme for elderly and disabled people. We adapted that solution to extend the scheme to Ukrainian nationals who have been welcomed to the UK as guests since the start of the war in Ukraine.
The award winners will be announced at the Transport Ticketing Gala Dinner & Awards ceremony in London on 4 March.
The awards are taking place as part of this year’s Transport Ticketing Global event on 4-5 March in Olympia London.
You can visit Unicard at our stand to find out more about our latest innovations, including our ITSO and contactless EMV products.
Transport Ticketing Global is the world’s leading event dedicated to smart ticketing for public transport, and more than 1200 smart ticketing and mobility professionals are expected to attend this year.
Gary Bulgin joined the Unicard sales team this year as Business Development Manager covering the train and bus operating companies and handling key account management for some of our longest-standing accounts, including RDG, Worldline and London Councils. He is currently working on innovative bespoke ticketing solutions with his customers and looking forward to working with key industry partners as the rail industry enters a period of dramatic change.
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Outside of work, Gary is a dad of two boys (11 and 13) who keep him endlessly busy and entertained. In his spare time his passions are gardening and recording music at his home studio, including playing drums, guitar and trumpet.
"}}}],"author":null,"blog_introduction":"Business Development Manager at our Ferndown office","first_publish_date":"December 5th 2024","meta_description":"Business Development Manager at our Ferndown office","meta_keywords":"Unicard, Meet the team, Gary Bulgin, Business Development Manager","meta_title":"Meet the team: Gary | Unicard","title":"Meet the team: Gary"},"first_publication_date":"December 5th 2024","id":"444402d0-5694-5353-a74b-4a9d72fb670f","last_publication_date":"December 5th 2024","prismicId":"Z1BtyxIAAB8ACpEz","tags":[],"type":"blog_post","uid":"gary-bulgin-joined-the-unicard-sales-team-this-yea","url":"/news/gary-bulgin-joined-the-unicard-sales-team-this-yea"}},{"node":{"_previewable":"Z0h7XxMAACEA6kd8","alternate_languages":[],"data":{"body":[{"id":"e56ea636-e129-50dd-aa93-4a6710a19c49","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport for Wales, Unicard and our project partners were joint winners of the Ticketing and Payments Award at the CiTTi Awards 2024.
We received the award for our work on the Transport for Wales (TfW) contactless tap in, tap out payment service powered by Unicard’s cEMV solution, Ticketing Hub.
We were among a host of transport industry award winners announced at the CiTTi Awards event on November 26 at the De Vere Grand Connaught Rooms in London.
The TfW service, which provides capped fares to offer the best value to travellers, went live at the start of 2024 and has been extended across South Wales throughout the year.
Unicard’s Ticketing Hub enabled TfW to become the first UK train operator outside of London to deploy contactless EMV (cEMV) services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey. Instead, they can use a payment card or mobile device to tap in and out on Vix gates at ticket barriers at the start and end of every train journey.
Ticketing Hub receives and processes these taps, sending them to iBlocks’ Account Based Ticketing (ABT) Back Office. This calculates the value of each trip, taking into account customers’ travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on the overall journey.
Importantly, unlike other cEMV solutions, Ticketing Hub is agnostic to the card reader used, so scheme administrators can mix equipment within a single deployment. The Unicard solution is also multi-modal and multi-operator, creating a future-proofed ticketing environment for developing more integrated transport networks.
Jan-Erik Anderson, Unicard’s Head of Sales and our Account Manager for TfW, was at the CiTTi event to accept the award.
He said: “It is fantastic to win this award with Transport for Wales. It’s testament to the innovation in public transport that TfW are delivering for the people of Wales, the hard work from all involved, and the strength of our Ticketing Hub solution in delivering PAYG travel.”
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Unicard’s Rail Suite platform, designed to support rail accreditation, has enabled Solent Transport to sell rail tickets through the app.
The Breeze app was developed for the Solent region and is the UK’s first multi-city Mobility-as-a-Service (MaaS) app. It’s a revolutionary new way to book and pay for journeys across all types of transport, including buses, trains, ferries and e-scooters/bikes. It also acts as a personal travel assistant: helping to find the quickest, cheapest and greenest route.
Congratulations also to one of our customers, Transport Scotland, who won the CiTTi Clean Air Initiative of the Year Award.
This year, 115 entries were submitted by nearly 100 organisations for the third annual CiTTi Awards.
The CiTTi Awards celebrates innovation demonstrated by UK public-sector organisations and their private-sector partners in enabling the safe, efficient and sustainable movement of people, goods and materials through urban environments.
Its organiser publishes City Transport & Traffic Innovation Magazine (CiTTi), the UK’s leading business publication for urban transport and traffic professionals.
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2024","id":"6a5f6a4a-74e7-55bc-855d-435696945b3f","last_publication_date":"November 28th 2024","prismicId":"Z0h7XxMAACEA6kd8","tags":[],"type":"blog_post","uid":"transport-for-wales-unicard-and-our-project-partne","url":"/news/transport-for-wales-unicard-and-our-project-partne"}},{"node":{"_previewable":"ZyOR5RIAACcAiMe6","alternate_languages":[],"data":{"body":[{"id":"aaf1bebc-f7df-5ed7-b9b9-0dfa785531dc","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Staff at our Ferndown office in Dorset got dressed up this Halloween for a good cause.
We invited staff to enjoy a Halloween fancy dress day at work and make donations to the Unicard office’s chosen charity, Diverse Abilities.
Dorset disability charity Diverse Abilities has been supporting children and adults with profound physical and learning disabilities across the county since 1955. Its work includes running a school for young children and teenagers who have disabilities and complex medical needs.
For more information on Diverse Abilities, visit: https://diverseabilities.org.uk/
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2024","prismicId":"ZyOR5RIAACcAiMe6","tags":[],"type":"blog_post","uid":"staff-at-our-ferndown-office-in-dorset-got-dressed","url":"/news/staff-at-our-ferndown-office-in-dorset-got-dressed"}},{"node":{"_previewable":"Zx-8oRIAACgAgnuv","alternate_languages":[],"data":{"body":[{"id":"3a9b24b5-64c5-5ef2-a273-bc5b3c0336dd","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard’s latest case study examines our work for Transport for Wales (TfW), who were looking for a technology partner to work with them to deliver EMV Account-Based Ticketing (ABT).
They needed a solution capable of handling over 6 million customer rail journeys a year in the South Wales Metro area by 2026 initially, and that could also support above-target customer growth for rail travel into the future.
It also had to integrate with their existing mobile app and websites, transitioning these into a comprehensive service proposition that enabled their customers to travel on their services by using a contactless EMV (cEMV) bank card to tap on and tap off public transport, with payments taken from their card.
To meet these requirements, Unicard provided our Ticketing Hub solution, which can process card taps, payments, debt recovery and tokenisation. It also ensures that passengers will always pay the best available fare across multiple modes of transport, without having to worry about pre-purchasing a ticket. The TfW deployment was the first of its kind anywhere in the UK outside of London.
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running between Newport, Cardiff and Pontyclun was launched in September 2023 to test the Ticketing Hub solution’s capability and functionality. In January 2024 the scheme was opened up to the wider customer base, ahead of a phased expansion of the service to a larger part of the South Wales Metro area throughout 2024.
TfW’s rollout of contactless Pay As You Go using Ticketing Hub across South East Wales is now well under way, with the scheme live across 27 stations, and a further 68 stations to be added in the following weeks.
Chris Williams, Head of Commercial Strategy at TfW, said: “It really has taken a huge team effort, as we continue to transform the customer proposition and improve public transport across the region.”
For the travelling public of Wales, Ticketing Hub provides truly seamless travel, and a retail experience that closely aligns with customer demand for ease of use. Passengers no longer need to queue for tickets, apply for a travel card or change their ticket if their plans change. They can simply use their bank card or payment app on their mobile device to catch a train and enjoy the convenience of contactless travel.
Our solution means TfW can be confident that it is ready to handle any future changes in suppliers, standards, tokens or passenger behaviour, as Ticketing Hub is built to be a multi-reader, multi-operator, multi-modal, multi-acquirer and multi-token solution. If necessary, the system can be extended to support contactless payments across other modes of transport, such as trams and buses.
You can read the full case study here: Case Studies | Unicard
"}}}],"author":null,"blog_introduction":"Case study looks at our cEMV ABT project for Transport for Wales","first_publish_date":"October 29th 2024","meta_description":"Case study looks at our cEMV ABT project for Transport for Wales","meta_keywords":"Unicard, Ticketing Hub, contactless EMV, cEMV, ABT, rail, Transport for Wales, TfW","meta_title":"Ticketing Hub delivers fast track to contactless rail payments | Unicard","title":"Ticketing Hub delivers fast track to contactless rail payments"},"first_publication_date":"October 29th 2024","id":"646408ac-215c-56b1-a3cd-4ae684953be7","last_publication_date":"October 29th 2024","prismicId":"Zx-8oRIAACgAgnuv","tags":[],"type":"blog_post","uid":"unicards-latest-case-study-examines-our-work-for-t","url":"/news/unicards-latest-case-study-examines-our-work-for-t"}},{"node":{"_previewable":"Zvp7NREAAB8A4taB","alternate_languages":[],"data":{"body":[{"id":"1f885b57-8764-5c7e-a320-7390b7caaf25","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The Unicard Platform is the UK’s number-one choice for ITSO ticketing solutions for rail and bus.
We provide the industry-leading ITSO HOPS, Customer Management System, retail channels and supporting services for the most complex and demanding commercial and concessionary transport schemes. Our solutions help you deliver a better passenger experience whilst cutting administrative costs and simplifying workloads, backed by scalable and reliable cloud hosting and a seamless migration process.
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With over 30 ITSO migrations carried out successfully in the last two years, no other supplier can give you the same confidence that your migration will be as smooth and risk-free as possible.
We have established and tested processes, tools, expertise and know-how - based on past migrations from other ITSO suppliers - that standardise the procedures of data migration and infrastructure changes. This ensures minimal customer and supplier impact, no loss of data, and minimal downtime – sometimes as little as half a day.
The Unicard Platform is guaranteed to be certified for ITSO 2.1.5, ensuring continued compliance with ITSO rules now and into the future.
However, passengers increasingly prefer to travel with an existing bank card, and transport operators are increasing the use of barcode tickets. Our systems are multi-token and multi-modal, providing the ability to integrate your ITSO ticketing with other tokens such as cEMV bank cards, barcode tickets or in-app ticketing. This provides a more integrated transport network for your passengers, and future-proofs your scheme against changes in tokens in the future – whilst ensuring that passengers who receive concessionary discounts or do not have a bank account are not discriminated against.
With advanced reporting built in, our platform can also be fully integrated with data warehousing, business intelligence systems, and third-party applications, ensuring you can unlock the power of your data and take advantage of major trends such as Artificial Intelligence.
As the first provider to offer a cloud HOPS, our use of Amazon Web Services ensures your systems are scalable and reliable so they can deal with changes in demand whilst keeping costs low. What’s more, our AWS environment runs on 100% renewable energy, reducing your carbon footprint and helping with Net Zero goals.
It is not just the servers that are efficient: the slick user experience and dedicated time-saving administrative tools built into our platform, based on over 10 years of experience running smart ticketing schemes, ensure that your people can work faster and with fewer errors, maximising your investments in staffing and reducing the need for training – as well as boosting customer engagement with your portals.
The Unicard CMS, portals and mobile app offer a full solution for registration, ticket retail, and fulfilment, and can also cut down calls to your contact centre with built-in features for online self-service including document re-uploads and rejection handling, updating personal details, reporting lost and stolen cards, renewals, and payments, plus the option to integrate with Interactive Voice Response Systems.
As a founder-led UK SME of over 20 years, and the only independent provider of ITSO HOPS, we understand the importance of responsive, personalised customer service. Our solutions are backed with 24/7 technical support, utilising advanced monitoring and alerting tools to spot issues, and a responsive service desk for business-as-usual changes and information requests.
You will also receive a nominated account manager with a personalised development plan that understands and works with you to develop your future plans for smart ticketing. In addition to standard customer support, we offer a variety of managed service options, tailored specifically to your specific scheme, that can take over from your in-house teams and free them up to work in other areas.
All of our cloud products are under active development, and have been continuously improved and updated since their implementation – not left unloved for years. Our entire customer base can contribute feature ideas and user experience improvements to be included in our development roadmaps, meaning every customer benefits from the combined expertise and best practices developed by the UK’s smart ticketing community.
Each product is updated at least once per quarter with new features, enhancements, security patches and performance upgrades – the vast majority of which are included at no extra charge in your licence fee. And if you don’t want to wait, our in-house development team, consultants and business analysts can work with you to understand your bespoke development needs and build a customised solution.
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To discuss your migration plan and for a demonstration of how Unicard’s ITSO solutions can work for you, please contact sales@unicard-uk.com
"}}}],"author":null,"blog_introduction":null,"first_publish_date":"October 1st 2024","meta_description":"The Unicard Platform is the UK’s number-one choice for ITSO ticketing solutions for rail and bus","meta_keywords":"Unicard, Unicard Platform, ITSO, HOPS, CMS, rail, SDKs, migration","meta_title":"Unicard: the smart choice for ITSO | Unicard","title":"Unicard: the smart choice for ITSO"},"first_publication_date":"October 1st 2024","id":"afe22df9-215d-5592-a3b0-a7ba8995f958","last_publication_date":"October 1st 2024","prismicId":"Zvp7NREAAB8A4taB","tags":[],"type":"blog_post","uid":"unicards-platform-is-the-uks-number-one-choice-for","url":"/news/unicards-platform-is-the-uks-number-one-choice-for"}},{"node":{"_previewable":"ZtmPtRIAACEAxzSZ","alternate_languages":[],"data":{"body":[{"id":"7ad31913-c051-5b15-93df-43c679f57fb1","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"We are thrilled to have been nominated with our project partners as finalists in the CiTTi Awards 2024, celebrating innovation in the transport industry.
Transport for Wales (TfW), Unicard, iBlocks, Vix Technologies and Cybersource were collectively shortlisted for both the Ticketing and Payments Award and the Mobility-as-a-Service Award.
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The scheme went live at the start of this year and is being extended across South Wales throughout 2024, covering 95 stations.
The new fares will usually be cheaper than the previous fares, and they will be capped to offer the best value to customers.
Ticketing Hub has enabled TfW to become the first UK train operator outside of London to deploy contactless EMV (cEMV) services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey. Instead, they can use a payment card or mobile device to tap in and out on validators on rail platforms, or gates at ticket barriers, at the start and end of every train journey.
Ticketing Hub receives and processes these taps, sending them to iBlocks’ Account Based Ticketing Back Office - one of Unicard’s strategic partners - which calculates the value of each trip, taking into account customers’ travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on the overall journey.
Importantly, unlike other cEMV solutions, Ticketing Hub is agnostic to the card reader used. The Unicard solution is multi-modal and multi-operator, so scheme administrators can mix equipment within a single deployment.
Solent Transport has also been shortlisted in the CiTTi Awards 2024 in the Mobility-as-a-Service category for its Breeze app, which Unicard helped to implement.
Unicard’s Rail Suite platform, designed to support rail accreditation, has enabled Solent Transport to sell rail tickets through the app.
The Breeze app was developed for the Solent region and is the UK’s first multi-city Mobility-as-a-Service (MaaS) app. It’s a revolutionary new way to book and pay for journeys across all types of transport, including buses, trains, ferries and e-scooters/bikes. It also acts as a personal travel assistant: helping to find the quickest, cheapest and greenest route.
This year, 115 entries were submitted by nearly 100 organisations for the third annual CiTTi Awards.
CiTTi said: “We are thrilled to showcase the exceptional work of our finalists, who are at the forefront of transforming our cities, driving progress in transportation systems, and enhancing the way we move.”
The CiTTi Awards celebrates innovation demonstrated by UK public-sector organisations and their private-sector partners in enabling the safe, efficient and sustainable movement of people, goods and materials through urban environments.
The award winners will be announced at the Citti Awards event taking place on Tuesday, November 26, at the De Vere Grand Connaught Rooms in London.
Its organiser publishes City Transport & Traffic Innovation Magazine (CiTTi), the UK’s leading business publication for urban transport and traffic professionals.
Staff at Unicard’s offices in the UK and Bulgaria have chosen local charities that they will support with fundraising events throughout the year.
Everyone working at Unicard has the option to use two working days for volunteering, and each office organises events where staff can help to raise money for our selected charities – for example, we held office events based around the summer’s Euros football tournament that raised hundreds of pounds.
Our Ferndown office’s chosen charity this year is Diverse Abilities, Dorset’s disability charity.
Diverse Abilities has been supporting children and adults with profound physical and learning disabilities across the county since 1955. Its work includes running a school for young children and teenagers who have disabilities and complex medical needs. It also provides adult services ranging from 24/7 supported living to physio and other activities.
Plamen Atanassov, Will Howard and Julieann Jones from Unicard met with Nick Mahony, Corporate Fundraiser for Diverse Abilities, to tour their Treehouse venue in the village of Hurn, near Bournemouth - a specialised facility designed for children and adults with physical and learning disabilities.
They saw the amazing outdoor activities available there, including trampolines, mini golf and a bouncy castle. They also visited the indoor centre, which boasts a large soft play area, a learning kitchen, a sensory room, a cinema room and a games room.
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“At Unicard, we believe in giving back to the community. Our commitment to sustainability and social responsibility drives our support for charities that align with our values. By working together with these organisations, we can create a lasting positive impact.”
Unicard staff at our East Kilbride office in Scotland are supporting Beatson Cancer Charity.
A cancer diagnosis is a traumatic and life-changing event, not just for the patient, but also for their family. Beatson Cancer Charity provides a comprehensive range of wellbeing and specialist services including complementary therapies, specialist health and work support and specialist activities delivered by charity staff and volunteers.
Cameron MacDonald from our East Kilbride office recently took part in the charity’s annual Off the Beatson Track fundraising event, completing a 10-kilometre walk around Glasgow.
At Unicard’s office in Varna, Bulgaria, our staff are supporting the charity I Believe and Help.
It has been running in Varna since 2015 and campaigns to collect plastic bottle and container caps for recycling, benefitting the environment. The money raised is used to buy medical equipment to help premature babies.
To date, the charity has collected over 320,000kg of plastic caps for recycling and donated 22 pieces of equipment, including an ambulance for children and a mobile blood donation point.
Unicard's CEO Sean Dickinson said: “We believe that a commitment to the principles of corporate social responsibility not only makes good business sense, but also complements our core business strategy.
“The charities that we choose to support every year are suggested by the whole Unicard team, and are chosen because of their connection to our local community and alignment with our corporate values.
“We believe the combination of monetary donations and human support through our Employee Volunteering Policy enables us to make the most positive impact in the local areas in which we operate.”
Michael Philliben joined Unicard as the General Manager of our newly acquired East Kilbride office. His role is multi-faceted, including business development, compliance, project support and everything that involves people and working culture. He collaborates with the rest of our senior management team to drive the collective Unicard business forward.
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Michael describes himself as the stereotypical Uber dad: not as in super but as in a taxi driver. He is married and has two teenage boys and two dogs who all keep him entertained and busy, whether as a taxi dad or standing on the sidelines as a rugby dad.
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Against the picturesque backdrop of a setting sun and gentle waves, the beach party included delicious barbecue food and drinks, and activities such as beach volleyball and a sandcastle-building contest.
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The evening was a great opportunity to relax with colleagues and enjoy the summer warmth. Both the children and the adults enthusiastically took part in the beach games, with some even deciding to jump in the water for a swim.
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However, we can tackle the downsides of urban population growth such as rising congestion and pollution by modernizing public transport, and transport operators are increasingly using contactless payment (tap-to-pay) to improve the travel experience for passengers, making journeys easier and payment quicker.
A report by payment card services company Visa says that three-quarters of transport authorities have reported moderate to large rises in operating efficiency after introducing contactless payments, experiencing lower overheads and greater use of public transport.
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It has a “halo effect” on whole communities as those passengers tend to use contactless payments throughout their journeys — not just for fare payment but also for food, drinks, shopping and other products and services bought near transport routes.
Research by Visa shows that enabling contactless payments for transport can lead to a 15 per cent or greater lift in transactions for retailers in the surrounding area.
Visa says contactless payments on transport can also have benefits when it comes to financial inclusion. For example, digital payment systems can make it easier for authorities to subsidise fares, allowing lower-income groups to travel more easily, providing them with easier access to higher-paying jobs.
The benefits of contactless payments and the “halo effect” align with Unicard’s efforts to secure environmental, economic and social benefits with our products and services.
Increasing the efficiency of public transport ticketing provides direct value for passengers, but also generates significant second-order benefits to society worth an estimated £4.20 for every £1 spent, according to the UK’s Department for Transport (DfT).
Transport ticketing has a role in accelerating the shift from cars to low-carbon public transport in the UK’s clean growth strategy to meet clean air targets and climate goals. Increased public transport usage is proven to reduce traffic congestion, which contributes to 33,000 annual deaths from poor air quality and is predicted to cost the economy £300bn in lost productivity between 2014 and 2030.
Improved public transport services will also “strengthen communities, sustain town centres, and connect disabled and isolated people”, according to the DfT, by increasing social mobility options for work, education, retail, healthcare, and leisure. For example, simple access to a “hopper” fare between multiple buses doubles the distance that a bus commuter could job-hunt. Unicard’s unique heritage in delivering English National Concessionary Travel Schemes and no-bank-account ticketing enhances this inclusion.
Unicard are now supporting contactless payments with our Ticketing Hub service, bringing its benefits to both passengers and transport operators across the UK.
Ticketing Hub simplifies and accelerates the deployment of contactless EMV transit schemes, particularly in situations involving multiple operators, modes, validator suppliers or back-office partners.
Passengers can tap and go with a credit or debit card, giving them more choice in how they pay for travel: be it open loop, pre-paid EMV or existing closed loop ticketing like ITSO. This makes it easier to travel using different modes of transport and different operators.
Joe Hannam joined Unicard to work as part of our Support Team.
He acts as one of our customer champions, handling any issues that customers raise while using Unicard products. The support team investigates each issue, then collaborates with other teams within Unicard to ensure any required additional functionality is delivered and any problems are resolved.
Joe previously worked as a Telecommunication Engineer. Before that, he was a student at the University of Central Lancashire, where he was awarded a degree in Forensic Computing and Cyber Security.
Joe describes himself as a home automation enthusiast who is passionate about automating his home for convenience, efficiency and general amusement. He is also interested in archery and the precision involved. He’s a dog lover too, and recently adopted a Siberian Husky.
"}}}],"author":"Unicard","blog_introduction":"Application Support in our customer support team","first_publish_date":"July 11th 2024","meta_description":"Application Support in our customer support team","meta_keywords":"Unicard, Meet the team, Joe Hannam, support","meta_title":"Meet the team: Joe | Unicard","title":"Meet the team: Joe"},"first_publication_date":"July 11th 2024","id":"449db65e-7936-55d2-bbb9-3fec104d3d93","last_publication_date":"July 11th 2024","prismicId":"Zo-X7xIAAB4AcyNU","tags":[],"type":"blog_post","uid":"joe-hannam-joined-unicard-to-work-as-part-of-our-s","url":"/news/joe-hannam-joined-unicard-to-work-as-part-of-our-s"}},{"node":{"_previewable":"ZoZtOxAAACIAyLay","alternate_languages":[],"data":{"body":[{"id":"39783207-c582-5a44-b199-61b8e6fc6976","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport publications have been reporting the news that Strathclyde Partnership for Transport (SPT) has chosen Unicard to help it move from paper-based to digital ZoneCard ticketing.
This move brings smart ticketing to ZoneCard journeys on ScotRail, the Glasgow Subway and most bus routes in the west of Scotland.
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Unicard’s solution uses our industry-leading, mobility-as-a-service (MaaS)-ready ticketing platform, a central back-office solution encompassing a high-performance ITSO HOPS and flexible Smart Office Customer Management System, which securely processes all smart transactions. This combined solution is supported by a dedicated customer self-service web portal and a mobile app for iOS and Android devices.
The cloud-based solution can scale to support different modes of transport and mobility services as and when required. It can also be configured to support account-based ticketing (ABT) in line with fare capping and flexible travel schemes.
Online publications that covered the SPT announcement included:
The announcement also appeared on Unicard's website here: SPT deploys Unicard platform to digitalise ZoneCard ticketing
"}}}],"author":"Unicard","blog_introduction":"Business publications report on new smart ticketing platform in Scotland","first_publish_date":"July 4th 2024","meta_description":"Business publications report on new smart ticketing platform in Scotland","meta_keywords":"Unicard, SPT, Strathclyde Partnership for Transport, ZoneCard, ticketing platform, HOPS, Smart Office, portal, mobile app","meta_title":"News roundup: Coverage of Unicard solution for SPT ZoneCard ticketing | Unicard","title":"News roundup: Coverage of Unicard solution for SPT ZoneCard ticketing"},"first_publication_date":"July 4th 2024","id":"b978f12d-20ea-52b1-93bf-4ce509e5b45c","last_publication_date":"July 4th 2024","prismicId":"ZoZtOxAAACIAyLay","tags":[],"type":"blog_post","uid":"transport-publications-have-been-reporting-the-new","url":"/news/transport-publications-have-been-reporting-the-new"}},{"node":{"_previewable":"ZnmQZBEAACYAnVJV","alternate_languages":[],"data":{"body":[{"id":"042ee1b0-9bcf-5f7e-b6e3-b43ac101e941","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard, an established provider of smart ticketing and payment solutions to the public and commercial transport sector, today announced that its smart ticketing platform has been contracted by Strathclyde Partnership for Transport (SPT) on behalf of the ZoneCard Forum to digitalise paper-based ZoneCard ticketing on ScotRail, the Glasgow Subway and most bus routes in the west of Scotland.
The Unicard solution migrates all paper-based ZoneCard products onto a digital smart ticketing system. Following the recent launch, users can now purchase a new ZoneCard ticket via a website or dedicated mobile app or purchase a ZoneCard ticket from a shop. It has removed the need to buy paper tickets from the driver when boarding - instead passengers simply “tap in” whenever they travel. It is designed to improve the passenger experience and reduce the complexity involved with managing paper tickets.
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This means that users with an existing transport card such as Transport Scotland’s National Entitlement Card – also provided by Unicard – can add ZoneCard tickets to it without needing to purchase or carry a new card. As well as being more convenient for passengers, this improves sustainability by cutting down on the production of new plastic cards.
Unicard’s solution comprises its industry-leading, mobility-as-a-service (MaaS)-ready ticketing platform, a central back-office solution encompassing a high-performance ITSO HOPS and flexible Customer Management System, which securely processes all smart transactions. This combined solution is supported by a dedicated customer self-service web portal, and mobile app for iOS and Android devices. The cloud-based solution can scale to support different modes of transport and mobility services as, and when, required. It can also be configured to support account-based ticketing (ABT) in line with fare capping and flexible travel schemes.
Sean Dickinson, CEO of Unicard, explained: “We’re very pleased to be working closely with SPT to help modernise ticketing across different modes of Glasgow’s public transport. SPT chose to adopt the ITSO smart ticketing standard to support its ZoneCard service. This is in line with other transport authorities in Scotland and England that are already using our platform to support ITSO-based services”.
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"},"role":"CEO of Unicard"}},{"id":"166b41ef-c4ac-5900-b4f4-a5f305e95040","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Sean added: “A key benefit and differentiator of our platform is that it is token-agnostic, and therefore supports other technologies. This means that, while ITSO may be the best solution for now, the platform is futureproofed. With these new capabilities SPT can accommodate other token types and services like QR codes, contactless bank cards or account-based ticketing whenever they choose.”
ZoneCard Forum Chair Ryan Sorley said: “ZoneCard has been an essential ticket for many customers using bus, rail and Subway over the years. Working together with SPT, the ZoneCard operators are delighted to launch this modernised ZoneCard offer, making full use of smart ticketing technology to provide convenience and flexibility for customers.
“One ticket on one smartcard to travel on bus, rail and Subway – it couldn’t be easier.”
Unicard’s solutions have been adopted by over 80 Local and Regional Authorities in England, Scotland and Wales. This includes Transport for London (TfL), Transport for Wales (TfW), Transport for West Midlands (TfWM), Transport Scotland and Solent Transport. Unicard also provide smart ticketing back-office support and ticket retail services for Rail Delivery Group.
"}}}],"author":"Unicard","blog_introduction":"Unicard deliver ITSO-based and futureproofed smart ticketing solution for Glasgow and west of Scotland","first_publish_date":"June 26th 2024","meta_description":"Unicard deliver ITSO-based and futureproofed smart ticketing solution for Glasgow and west of Scotland","meta_keywords":"Unicard, ticketing platform, SPT, Strathclyde Partnership for Transport, ZoneCard, ScotRail, MaaS","meta_title":"SPT deploys Unicard platform to digitalise ZoneCard ticketing | Unicard","title":"SPT deploys Unicard platform to digitalise ZoneCard ticketing"},"first_publication_date":"June 26th 2024","id":"109dc380-b00f-53ba-82da-99fd2004fb4e","last_publication_date":"June 26th 2024","prismicId":"ZnmQZBEAACYAnVJV","tags":[],"type":"blog_post","uid":"unicard-an-established-provider-of-smart-ticketing","url":"/news/unicard-an-established-provider-of-smart-ticketing"}},{"node":{"_previewable":"ZhUMpRIAANBTtvF6","alternate_languages":[],"data":{"body":[{"id":"3ef50c6e-ef13-5f11-84ef-006f6052fbe8","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"When asked, most passengers would say their preferred choice when paying for public transport is contactless EMV - they can simply tap their bank card and ride, without any need to prepay or set up an app. For example, in 2023 65% of TfL’s journeys were made using cEMV, with around a third of these using Apple Pay or Google Pay. cEMV payments represent an incredible opportunity for streamlining ticketing, whilst safeguarding against fraud and presenting an opportunity to use real insights from the data collected. The convenience of tap and go payments is clearly the path to getting more people embracing public transport – ultimately leading to increased revenue for operators, and fewer cars on the road.
As urban transport becomes increasingly integrated and multi-modal, transport operators and regional authorities should be encouraged to use cEMV to overcome fragmented legacy ticketing infrastructures and meet changing passenger demands. In doing so, travel becomes more convenient, personalised, and efficient whilst offering transit operators the opportunity to increase revenue.
But whilst we are on the cusp of a once-in-a-decade opportunity to introduce the systems that deliver better passenger and operator outcomes, the UK currently lacks the standards and best practices needed for interoperable cEMV. This has already resulted in self-serving practices by suppliers attempting to capitalise on current opportunities without consideration for passengers or industry cooperation across providers.
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Both vendors and procuring bodies should be seeking a situation where suppliers are free to develop their own solutions and standards, but do so in co-operation with the wider industry, where ideally an independent body oversees the very best interests of everyone involved.
Of course, Project Coral is currently aiming to deliver a single cEMV back office for multi-operator travel for the whole UK. However, trials to date have been very limited in scope, lack broad vendor engagement, and it will doubtless take a very long time to deliver. Passengers deserve cEMV now, and should be able to travel without the complexity of current ticketing systems and fare structures. Plus, Coral is not necessarily designed with local needs in mind, and a large number of schemes want to deliver something more quickly and more in tune with their local requirements than the expected Coral solution will allow them to do. We run the risk of ending up with a de-facto monopoly on cEMV transactions - benefiting that provider financially, but not necessarily delivering a better transport network nationally.
This runs contrary to Unicard’s long experience working with ITSO, where a shared open standard and cooperation between suppliers led to increased interoperability, the delivery of new services such as MaaS, and a vibrant market amongst competitors working together.
Franchising also has the potential to have a major impact on the public transport industry, and may even remove the need for some multi-operator solutions, but this will take time to implement, and will not be evenly or quickly distributed throughout the UK.
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"},"role":null}},{"id":"d6d1bc1b-42b4-5896-87df-9124e159b448","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The proposed introduction of a large centralised multi-operator solution relying overwhelmingly on a transaction-based model risks eliminating the business case for cEMV; with every part of the solution maximising their slice of a restricted fare take, and single operator travel paying a “tax” for multi-operator infrastructure it gets no value from.
Collaboratively scaling cEMV operations allows us to better serve the changing customer expectations of convenience, ease of use and flexibility, plus more focus on supporting services like multi-modal trip planning, live timetabling, location information, and disruption reporting and alerting.
With Unicard’s Ticketing Hub product – currently live with Transport for Wales – we believe in delivering a modular solution where operators can choose from different suppliers for:
Scheme operators should be enabled to choose the best solution for their requirements, rather than being locked in to vendors only able to provide a “one-size-fits-all” solution.
We also believe that it should not matter what the customer uses to tap in or out, so we support a token-agnostic view of Account Based Ticketing, where the system is able to calculate a fare and charge it to the customer irrespective of whether they are travelling with cEMV, ITSO or barcode.
Data within the system must be owned by the scheme’s operator, the transport authority, and they should be free to access and use that data insight. The operator should oversee imports and exports and control who has access to that data and functionality; that should not be something that the technology provider holds on to and mandates the use of. However, many businesses make their money from being in charge of data, and once again it comes back to their ability to lock systems down and keep them proprietary.
Another type of monopoly exists when it comes to hardware estates in transport, where operators find themselves with hundreds of gates or readers from a single supplier which they are then unable to easily change, restricting the operator’s choices when it comes to pricing and bringing in new technology.
However, with Ticketing Hub we have been able to introduce mixed hardware estates. We provide the ability to keep your existing gates from provider A but also add new gates from provider B which can work alongside. Mixed hardware estates mean better pricing and promotes more collaboration and innovation, plus the option to take an incremental approach to delivery rather than trying to replace hundreds of gates in one go.
With Ticketing Hub, we are committed to:
Our commitment to these principles is evident in what we’ve delivered for TfW:
Without choice, we cannot encourage competition between suppliers, and monopolies ultimately harm customers. Transport authorities, technology vendors and the wider ecosystems have an incredible opportunity to drive much more integrated customer experiences. They should at all costs avoid being locked in to specific providers as it reduces their ability to innovate, and also the incentive to do so. The advent of open-loop systems has redefined how passengers want to travel, and we should be committed to delivering against these expectations in order to keep the UK at the forefront of delivering multimodal public transport.
For these reasons, we believe Unicard Ticketing Hub is currently the best solution for delivering cEMV ticketing right now, and we challenge the industry, and important stakeholders such as the DfT, to commit to these same principles for the future of ticketing.
"}}},{"id":"a28971a3-18d6-5a72-856c-d8f7247a917f","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Adeniyi (Ade) Sontan joined Unicard in 2023 as a Project Manager, having previously worked in companies involved in Software as a Service (SaaS) in the UK and Africa.
Ade now manages concessionary migration projects for our CMS customers, as well as HOPS migrations.
Always up for a challenge and exploring new places in his spare time, Ade tries to keep up with his young active family, visiting the remote landscapes of the UK, and also enjoys reading. He is motivated and loves new challenges.
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"An IDC Innovators report presents a set of vendors – under $100M in annual revenue at the time of selection – chosen by an IDC analyst within a specific market that offer a new technology, a groundbreaking solution to an existing issue, and/or an innovative business model. It is not an exhaustive evaluation or a comparative ranking of all companies, but rather a document that highlights innovative companies in a specific market segment. IDC INNOVATOR and IDC INNOVATORS are trademarks of International Data Group, Inc."
With more than 1,300 analysts worldwide, IDC offers global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. IDC's analysis and insight helps IT professionals, business executives, and the investment community to make fact-based technology decisions and to achieve their key business objectives.
The full report is available at the IDC website at the link below.
"}}}],"author":"Unicard","blog_introduction":"Analysts highlight market success and investment in new products","first_publish_date":"March 20th 2024","meta_description":"Analysts highlight market success and investment in new products","meta_keywords":"Unicard, innovation, IDC","meta_title":"Unicard named as IDC Innovator | Unicard","title":"Unicard named as IDC Innovator"},"first_publication_date":"March 20th 2024","id":"8b2bf643-ec4a-5cf9-b2bd-5f9d16bd7805","last_publication_date":"March 20th 2024","prismicId":"ZfqsChIAAF4BkTlK","tags":[],"type":"blog_post","uid":"unicard-named-as-idc-innovator","url":"/news/unicard-named-as-idc-innovator"}},{"node":{"_previewable":"ZfQ95xIAAAglq70L","alternate_languages":[],"data":{"body":[{"id":"d33f3e02-c80d-5b6f-b6f4-fc3a32f29233","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"It was great to meet everyone who came to see us at our stand at this year’s Transport Ticketing Global event.
The world’s largest transport forum event, where vendors discuss the future of smart ticketing and mobility, took place at Olympia London on the 5th and 6th March.
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The free popcorn proved popular with the many visitors to our stand over the two days of the event, as we met with existing and potential new customers.
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For the second year running, the Breeze app was Highly Commended in the category of Best MaaS Initiative at the awards, which were held as part of this year’s Transport Ticketing Global event at Olympia London.
The overall winner of the category was Kyiv City Council.
Pictured below at the awards ceremony are, from left: Charles Nichols (Solent Transport), Alex Sbardella (Unicard), Migle Beloviene (Trafi), Steve Longman (Solent Transport).
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It also acts as a personal travel assistant: helping to find the quickest, cheapest and greenest route.
Unicard’s Rail Suite platform, designed to support rail accreditation, has enabled Solent Transport to sell rail tickets through its Breeze app. You can read more about this here: Solent Transport accredited to sell rail tickets through Breeze app.
Unicard were also back exhibiting in person at Transport Ticketing Global on the 5th and 6th March, where we showcased the Unicard Ticketing Hub, a service designed to simplify and accelerate the deployment of contactless EMV transit schemes, along with our other smart ticketing solutions.
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| Unicard","title":"Second award win for Breeze travel app"},"first_publication_date":"March 12th 2024","id":"799177d0-adff-5d71-b873-58abf1182372","last_publication_date":"March 12th 2024","prismicId":"ZfBQZBMAAKogSgec","tags":[],"type":"blog_post","uid":"a-travel-app-on-which-unicard-worked-with-our-part","url":"/news/a-travel-app-on-which-unicard-worked-with-our-part"}},{"node":{"_previewable":"ZeXP1xEAAO0FjMrQ","alternate_languages":[],"data":{"body":[{"id":"a0b6d81e-b20e-5ca8-9a96-5f9ae677c4f8","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Rail Delivery Group (RDG) has completed its back-office migration to the Unicard HOPS (Host or Operator Processing System) solution that will support smart ticketing for all train operators in Britain. RDG back-office delivers smartcard services for the wider rail industry. The transition to digital ticketing is important for the rail industry, with more and more customers opting to use them over traditional paper tickets.
The innovative solution offered by Unicard, supported by the Ecebs Remote Ticket Download service developed by our team at our East Kilbride office, is a highly resilient system with transaction processing and reporting capabilities. It is a cloud-based platform that supports smart-ticketing solutions for multiple train operators rather than a traditionally hosted back office. It is more energy efficient with most of the power used being renewable and is the first of its kind in the rail sector.
The new system will allow operators to streamline the processing of smart tickets and transactions, and monitor passenger journeys and customer behaviour.
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https://images.prismic.io/unicard/65e5d449676dc480aae094a5_IFDS-Simon-Moorhead-005-Edit-2-lo-res.jpeg?auto=format%2Ccompress&rect=100%2C0%2C600%2C600&w=80&h=80&dpr=2 2x"}},"quote":{"html":"The rail industry is committed to driving innovation and improving customer experience. By providing more robust and reliable supporting systems, we’ll be able to ensure that the ongoing transition to digital ticketing is smooth and seamless for our customers.
Flexible smart ticketing infrastructure provided by Unicard not only enables us to meet present customer demands with agility but also has the potential to accommodate other forms of smart ticketing in the future.
"},"role":"Chief Information Officer"}},{"id":"99914694-6743-5130-8157-56472222e99d","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Sean Dickinson, CEO of Unicard, said: “The migration to a cloud-based HOPS marks a significant milestone in our ongoing relationship with RDG to modernise the GB rail sector’s smart ticketing infrastructure. We’re looking forward to working closely with RDG, train operators, and other ticketing providers to improve service delivery and the passenger experience. Unicard’s heritage in ITSO and working with transport operators and local authorities throughout the UK will allow us to support a more joined up approach to public transport across rail and multi-modal services. As well as the ability to make continuous improvements to the passenger experience of ITSO ticketing. Unicard supports RDG’s commitment to driving innovation, creating a set of common standards and making rail travel easier.”
The Unicard HOPS is a centralised system instead of a traditional on-premises data centre that had 16 individual back offices for each train operator. The multi-tenanted HOPS makes it quicker and easier to set-up new configurations, onboard new train operators, and track smart ticket data and transactions.
The new HOPS is designed to be more efficient and auto-scaleable, which means it can handle the increased workload during peak times and will deliver a more reliable smart ticketing infrastructure for customers travelling on the network. With scalability built in, train operators will be better equipped to accommodate future growth and customer shift to digital ticketing. It is also future proofed for third party retailing and mobile based ticketing.
The standardised solution makes it quicker and easier to set-up new configurations and, if required, onboard additional train operators. It is also a secure solution that tracks smart ticketing data and transactions, providing full visibility of all activities via a single user interface helping the industry tackle fraud on the rail network.
The HOPS migration is part of the wider RDG Smart Ticketing Hub (STH) programme, the focus of which is to support the rail industry with its shift towards digital ticketing. Other parts of the STH programme include projects to enable contactless bank card acceptance on rail, the Pay As You Go tap converter service and smartphone-based ticketing.
"}}}],"author":"Unicard","blog_introduction":"Industry-first cloud-based system will improve the smart ticketing infrastructure for rail","first_publish_date":"March 5th 2024","meta_description":"Industry-first cloud-based system will improve the smart ticketing infrastructure for rail","meta_keywords":"Unicard, ITSO, HOPS, RDG, rail tickets, smart tickets","meta_title":"Rail Delivery Group completes move to Unicard cloud HOPS | Unicard","title":"Rail Delivery Group completes move to Unicard cloud HOPS"},"first_publication_date":"March 5th 2024","id":"56b030bf-ef85-5843-a877-a51b974803e2","last_publication_date":"March 5th 2024","prismicId":"ZeXP1xEAAO0FjMrQ","tags":[],"type":"blog_post","uid":"rdg-completes-hops-move","url":"/news/rdg-completes-hops-move"}},{"node":{"_previewable":"ZeWamREAAPYAi-_r","alternate_languages":[],"data":{"body":[{"id":"85b60d4d-1977-5e0e-a09e-60a0acd75958","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard LTD, an established provider of smart ticketing and payment solutions to the public and commercial transport sector, today announced the nationwide launch of Ticketing Hub. A multi-modal, multi-operator integration platform, for simplifying the implementation of contactless ticketing, Ticketing Hub provides a “London-style” experience throughout the UK for passengers across a range of different modes of public transport, allowing them to tap in and tap out using debit or credit cards rather than buying multiple tickets.
Many operators today are held back from delivering a more connected and seamless travel experience by fragmented and complex ticketing infrastructures and a lack of customer payment options. Customer expectations around ticketing will only increase as urban transport becomes increasingly integrated and multi-modal, as travel options expand to include trains, buses, e-scooters, bikes and other modes.
Unicard Ticketing Hub is a universal, supplier-agnostic ticketing platform designed to simplify the implementation of contactless EMV card payments. This can be seamlessly delivered alongside operators’ legacy non-EMV ticketing systems.
Unlike other contactless EMV card solutions, Unicard Ticketing Hub offers published open APIs that provide a standard interface for account-based ticketing engines that accept taps from both EMV cards and other tokens (ITSO, app, barcode). It allows operators to consolidate schemes into a single back office and avoid vendor lock-in, by enabling them to mix card-reading hardware within a single deployment. It is also easily scalable for Mobility-as-a-Service (MaaS) deployments.
Speaking about the deployment, Alex Sbardella, Commercial and Products Director at Unicard, said: “Ticketing Hub reduces the complexity of multi-modal deployments, using APIs to ease integration with an operator’s existing systems and services. With both EMV and non-EMV in a single platform, without the need for additional hardware, it allows operators to offer a more comprehensive, joined-up customer experience. It makes it incredibly easy to travel across different modes of transport and different schemes across the country, without the need for separate tickets.”
Alex added: “With Ticketing Hub, Unicard has committed to open and transparent industry collaboration with competing suppliers. The solution fully complies with all integration standards and GDPR-compliant data ownership and sharing, whether for centralised systems or decentralised solutions tuned to local needs. Our experience with ITSO has proven the benefits of everyone working together to find the best solution for Regional Transport Authorities, Operators, and the travelling public. We look forward to expanding this innovation to more operators through the shared development of industry standards for contactless EMV.”
Ticketing Hub’s benefits extend across the urban mobility ecosystem beyond consumers and operators, reducing complexity for solution providers and acquirers, too. A single integration allows deployments to multiple operators and solution providers, while the platform’s centralised token services minimise the impact of PCI compliance. In addition, the use of published APIs speeds up transit deployments for acquirers and enables new opportunities despite the complexity of multi-partner integrations.
Unicard Ticketing Hub conforms to standards for aggregated Pay-As-You-Go transactions for transport from Visa and Mastercard. It also meets the objectives of Project Coral, a DfT initiative to deliver multi-operator capped ticketing nationally for bus travel.
The nationwide launch of Unicard Ticketing Hub follows its deployment by Transport for Wales (TfW) in September 2023. The platform allowed TfW to offer contactless EMV card payments on selected train routes and services in Wales, as well as enabling it to process payments and ensure passengers paid the best available fare.
To learn more about how Unicard Ticketing Hub can improve your operations, customers experience, or urban mobility solution, contact us.
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A multi-modal, multi-operator integration platform, for simplifying the implementation of contactless ticketing, Ticketing Hub provides a “London-style” experience throughout the UK for passengers across a range of different modes of public transport, allowing them to tap in and tap out using debit or credit cards rather than buying multiple tickets.","meta_keywords":"Unicard, Ticketing Hub, cEMV, ticketing, transport","meta_title":"Unicard deploys universal contactless ticketing platform across the UK | Unicard","title":"Unicard deploys universal contactless ticketing platform across the UK"},"first_publication_date":"March 5th 2024","id":"9ebcf38c-a1bf-56f5-902e-237085accf43","last_publication_date":"March 5th 2024","prismicId":"ZeWamREAAPYAi-_r","tags":[],"type":"blog_post","uid":"ticketing-hub-launch","url":"/news/ticketing-hub-launch"}},{"node":{"_previewable":"ZeCfIREAAL6odhE6","alternate_languages":[],"data":{"body":[{"id":"940fc419-bd69-5966-af3f-079e34fb7225","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard will be back exhibiting in person at this year’s Transport Ticketing Global event.
Taking place at Olympia London on the 5th and 6th March, it is the world’s largest transport forum event where vendors come together to showcase the future of smart ticketing and mobility. Attending the event is free for local authorities and transport operators.
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Ticketing Hub is the best and most open choice for anonymous and registered pay-as-you-go travel in the UK today. Passengers can simply tap and travel whilst being guaranteed the best fare.
The Ticketing Hub platform has enabled Transport for Wales to become the first UK train operator outside of London to deploy contactless EMV services. Learn more here.
Come and see us at Stand G20 where we will also be showcasing:
You can read more about Ticketing Hub on the Transport Ticketing Global website here.
"}}}],"author":"Unicard","blog_introduction":"Ticketing Hub and more to be showcased at world’s largest transport forum event","first_publish_date":"March 1st 2024","meta_description":"Ticketing Hub and more to be showcased at world’s largest transport forum event","meta_keywords":"Unicard, Transport Ticketing Global, Ticketing Hub, contactless EMV, cEMV","meta_title":"Meet us at Transport Ticketing Global | Unicard","title":"Meet us at Transport Ticketing Global"},"first_publication_date":"February 29th 2024","id":"a72a1ebd-cad9-55f5-aabb-3b9a0489a682","last_publication_date":"February 29th 2024","prismicId":"ZeCfIREAAL6odhE6","tags":[],"type":"blog_post","uid":"unicard-are-excited-to-be-back-exhibiting-in-perso","url":"/news/unicard-are-excited-to-be-back-exhibiting-in-perso"}},{"node":{"_previewable":"ZdX0sxIAAKw7uuXd","alternate_languages":[],"data":{"body":[{"id":"684df84b-0f11-5b38-b40d-8e695cdd0013","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport Ticketing Global is featuring Unicard Ticketing Hub as one of its Innovation Highlights as the annual event nears.
Ticketing Hub is featured as an Innovation Highlight here: https://www.transport-ticketing.com/TT-content-hub/unicard-ticketing-hub
Ticketing Hub simplifies and accelerates the deployment of contactless EMV transit schemes, particularly in more complex situations involving multiple operators, modes, validator suppliers or back-office partners.
It is an industry-first, patented solution – based on two decades of integrating enterprise-scale systems across the transport industry – that benefits passengers, operators and suppliers.
We will be exhibiting Ticketing Hub at Transport Ticketing Global 2024, the world’s largest transport forum event for vendors involved in the future of smart ticketing and mobility, which takes place on 5th-6th March at Olympia London. You can visit us at stand G20 to find out more about Ticketing Hub.
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We are also nominated in the Best MaaS Initiative category for the Breeze app, along with our partners Solent Transport and Trafi.
You can read more about these nominations here: Ticketing Hub and Breeze in running for awards
"}}}],"author":"Unicard","blog_introduction":"Transport Ticketing Global showcases Unicard’s contactless payments solution","first_publish_date":"February 22nd 2024","meta_description":"Transport Ticketing Global showcases Unicard’s contactless payments solution","meta_keywords":"Ticketing Hub, Unicard, contactless EMV, Transport Ticketing Global, TTG","meta_title":"Innovation Highlight on Ticketing Hub | Unicard","title":"Innovation Highlight on Ticketing Hub"},"first_publication_date":"February 22nd 2024","id":"5dd9bab0-1da8-5329-926c-84a95a09d463","last_publication_date":"February 22nd 2024","prismicId":"ZdX0sxIAAKw7uuXd","tags":[],"type":"blog_post","uid":"we-will-be-launching-our-unicard-ticketing-hub-ser","url":"/news/we-will-be-launching-our-unicard-ticketing-hub-ser"}},{"node":{"_previewable":"ZcOz-xIAAKofPrub","alternate_languages":[],"data":{"body":[{"id":"85fa54ea-15ab-57c2-b07e-4dd653769988","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport for Wales (TfW) has officially launched a new contactless tap in, tap out payment service – powered by Unicard Ticketing Hub – which offers cheaper rail fares to travellers.
The phased rollout of the scheme has now entered the “live pilot” stage on journeys between Cardiff Central, Newport and Pontyclun.
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The new fares will usually be cheaper than the previous fares, and they will be capped to offer the best value to customers.
You can watch the TfW video below to see the Pay As You Go system in action.
"}}},{"id":"c8509726-d8c8-52a2-a292-46dc34989806","slice_type":"video","primary":{"title":{"html":""},"video":{"thumbnail_url":"https://i.ytimg.com/vi/HdMFI8Krwms/hqdefault.jpg","type":"video","url":null,"height":113,"html":"","embed_url":"https://www.youtube.com/watch?v=HdMFI8Krwms","title":"Pay as you go [ENG]","width":200}}},{"id":"d953737d-d96e-5b7e-8ca9-51eb8d614c72","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard Ticketing Hub has enabled TfW to become the first UK train operator outside of London to deploy contactless EMV (cEMV) services, which means travellers do not have to pre-purchase a paper or digital ticket for their journey.
Ticketing Hub allows customers to instead use a payment card or mobile device to tap in and out on validators on rail platforms, or gates at ticket barriers, at the start and end of every train journey.
Ticketing Hub receives and processes these taps, sending them to iBlocks Account Based Ticketing Back Office - one of Unicard’s strategic partners - which calculates the value of each trip, taking into account customers’ travel patterns and behaviour. Unicard then ensure that an accurate and secure payment is made based on the overall journey.
Importantly, unlike other contactless EMV card solutions, Ticketing Hub is agnostic to the card reader used. The Unicard solution is multi-modal and multi-operator, and allows scheme administrators to mix equipment within a single deployment.
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"},"role":null}},{"id":"4810e1fe-1f2b-5293-be7c-01b8747389bd","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Alex Sbardella, Commercial and Product Director at Unicard, said: "It’s fantastic to see our project with Transport for Wales go live, delivering a significant improvement in passenger experience by giving rail passengers outside of London access to tap-in-tap-out with contactless cards for the first time. With it, TfW and Unicard have delivered a proven model for best-value travel which we hope will be an inspiration to other regions around the UK.
"Both the Unicard-Ecebs team in East Kilbride and the team at TfW have worked incredibly hard over the last few years to implement our Ticketing Hub solution, and it wouldn’t have happened without the strong working relationship we have built together. We are looking forward to where the partnership takes us in the future, and how the convenience and value of public transport will continue to improve for the people of Wales."
Nazia Hasin joined Unicard in 2023 to work as part of our QA team.
Before moving to Unicard, Nazia completed a Master’s degree in International Marketing, then joined a US IT company where she honed her skills and made significant contributions to quality assurance. She has a rich background in software testing, with more than three years of hands-on experience in both manual and automation testing.
In her leisure time, Nazia likes exploring new places, capturing moments through the lens of her camera, and indulging in a perpetual quest for knowledge. Nazia thrives on embracing new challenges and experiences both within and beyond the IT landscape.
"}}}],"author":"Unicard","blog_introduction":"Tester with our Quality Assurance team","first_publish_date":"February 6th 2024","meta_description":"Tester with our Quality Assurance team","meta_keywords":"Meet the team, Unicard, QA, Quality Assurance","meta_title":"Meet the team: Nazia | Unicard","title":"Meet the team: Nazia"},"first_publication_date":"February 6th 2024","id":"a9853832-d6a1-56b3-99d6-6f1df9028481","last_publication_date":"February 6th 2024","prismicId":"Zbz2bxAAAO4iS3y_","tags":[],"type":"blog_post","uid":"nazia-hasin-joined-unicard-in-2023-to-work-as-part","url":"/news/nazia-hasin-joined-unicard-in-2023-to-work-as-part"}},{"node":{"_previewable":"ZbOELBAAAK0wQl37","alternate_languages":[],"data":{"body":[{"id":"10080df2-bf8d-5109-af4c-171e37f3303f","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Staff at Unicard have returned to a newly modernised workspace after the completion of a major refurbishment of their office in Wimborne, Dorset.
The continued growth of Unicard meant that we had outgrown our existing space, so seven weeks of work took place to extend and combine offices, almost doubling the desk capacity.
A grand reopening took place on January 11 with a breakfast for staff in the new boardroom.
Unicard’s Executive Chairman Peter Verrept and CEO Sean Dickinson officially reopened the new workspace and gave a special mention to Business Coordinator Sophie Harris who oversaw the project.
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"}}]},{"id":"9f459773-265c-5a57-8495-6136fb2b9eda","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard Product Manager Will Howard won a competition to name the three new meeting rooms. They are now called Durdle, Corfe and Lulworth – after the nearby Dorset landmarks of Durdle Door, Corfe Castle and Lulworth Cove.
While the refurbishment work was taking place, the office staff were working remotely from a temporary office and their homes.
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"}}]}],"author":"Unicard","blog_introduction":"Unicard reopen expanded workspace","first_publish_date":"January 26th 2024","meta_description":"Unicard reopen expanded workspace","meta_keywords":"Unicard, office reopening, office refurbishment, Wimborne","meta_title":"Staff return to revamped office | Unicard","title":"Staff return to revamped office"},"first_publication_date":"January 26th 2024","id":"009913a3-891a-5651-b3d3-28676174a2e8","last_publication_date":"January 26th 2024","prismicId":"ZbOELBAAAK0wQl37","tags":[],"type":"blog_post","uid":"staff-at-unicard-have-returned-to-a-newly-modernis","url":"/news/staff-at-unicard-have-returned-to-a-newly-modernis"}},{"node":{"_previewable":"Zaj9hxIAAPppADmP","alternate_languages":[],"data":{"body":[{"id":"427721be-ae30-5445-926c-2794a6e339a6","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard are pleased to say we have been nominated for two awards at the upcoming 2024 Transport Ticketing Awards.
Unicard have been shortlisted as a finalist in the following two categories:
The awards "celebrate the incredible work done around the world to revolutionise passenger experience through ground-breaking ticketing projects" and the nominations recognise the hard work by Unicard and Ecebs colleagues across all three offices to deliver cutting-edge ticketing solutions. The event organisers say they received a record number of entries this year for the 13th annual awards, which celebrate the achievements of the smart ticketing and mobility industry.
This is the second year running that Unicard have been shortlisted at the Transport Ticketing Awards. The Breeze travel app was Highly Commended at the 2023 awards, also in the category of Best MaaS Initiative. Pictured below at the 2023 awards ceremony are (from left) Unicard’s Sean Dickinson and Peter Verrept, Trafi’s Damian Bown, and Solent Transport’s Steve Longman and Lauren Ward.
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Unicard recently deployed Ticketing Hub with Transport for Wales (TfW). This currently allows contactless EMV (cEMV) card payments on selected train routes and services in Wales, as well as processing payments and ensuring passengers pay the best available fare.
Ticketing Hub has enabled TfW to become the first UK train operator outside of London to deploy contactless EMV services. The rollout initially involves a pilot scheme running between Newport, Cardiff and Pontyclun before a phased expansion of the service to the South Wales Metro area.
Breeze is Solent Transport’s Mobility-as-a-Service (MaaS) app, developed by Trafi. The platform, the UK’s first regional MaaS solution, connects public transport and shared mobility services across the Solent Region on England’s south coast.
Last year Unicard helped Solent Transport become the first UK local transport authority with accreditation to retail rail tickets through a multi-modal app. Breeze uses our Rail Suite platform, which is designed to support rail accreditation.
The Transport Ticketing Awards ceremony takes place as part of Transport Ticketing Global, the world’s largest transport forum event for vendors involved in the future of smart ticketing and mobility. This year the event takes place on March 5-6 at the Olympia London venue.
The winners of the Transport Ticketing Awards will be announced at the Transport Ticketing Gala Dinner & Awards ceremony on March 5 at the nearby Royal Garden Hotel in London.
A scheme to provide free bus travel for under-22s in Scotland – using smart ticketing infrastructure delivered by Unicard – has passed the major milestone of 100 million completed journeys.
The landmark moment coincides with the publishing of the year-one evaluation of the Scottish Government’s Young Persons’ Free Bus Travel Scheme. The report says more than a third of the cardholders have been able to use it to access new social, education, employment and leisure opportunities.
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"}}]},{"id":"ed54735a-0bbd-52b0-ab0f-63df1ede3873","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport Scotland procured Unicard to replace their previous AMS-HOPS system with a more advanced one that could handle the expected major increase in the number of concessionary smartcards after the introduction of the free travel scheme in 2022. The new system also had to deal with commercial bus journeys and concessionary travel for 1.4 million older and disabled people.
Unicard’s HOPS is a transport data management system that supports all ITSO-accredited smart ticketing schemes. It is a fully automated, scalable and secure solution, capable of handling high volumes of ITSO messaging and data transactions. The new HOPS provides Transport Scotland with the ability to monitor live reporting data, track concessionary fares and facilitates smart reimbursements with transport operators.
Unicard also introduced a Part 11 / mobile app solution for Transport Scotland that enables customers to download smart products from their mobile devices, making it simple for passengers to load new entitlements onto their existing National Entitlement Card. This also opened up the potential for other retail channels and collection points, providing customers with a comprehensive network of retail sales and fulfilment.
Unicard successfully delivered the HOPS migration within a 12-week period, and this project faced additional pressures as it took place in the midst of the Covid pandemic. To meet this deadline, Unicard diverted extra people and resources to the Transport Scotland project, and our experience in delivering previous HOPS contributed to the successful completion of the project on time.
Unicard recently confirmed our commitment to the delivery of transport services in Scotland with our acquisition of smart ticketing specialists Ecebs from Visa, which added a new office in East Kilbride to our presence in Scotland.
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"},"role":null}},{"id":"cf8616c5-6364-5f6c-a652-2dc998414235","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport Scotland commissioned a Year One Evaluation of the Young Persons’ Free Bus Travel Scheme to consider the impacts and outcomes of the scheme.
The scheme aims to encourage more sustainable travel and tackle issues related to transport poverty by:
The latest evaluation of the scheme shows that progress has been made against each of these objectives, with increasing numbers of young people travelling by bus, and families reporting cost savings and reduced worry and anxiety relating to travel.
Overall, the scheme was considered highly successful and beneficial across its first year of operation. Early indications are very encouraging in relation to the extent to which the scheme is positively impacting on young people and their families.
Minister for Transport Fiona Hyslop MSP said: “I’m really pleased to see that over 100 million journeys have now been made by under-22s across Scotland – and that the scheme is making a positive difference to young people’s lives.
“This policy is truly transformative. It’s reducing travel costs for young people and their families; encouraging a shift towards public transport from private car use and improving access to social, leisure, education and employment opportunities.”
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"},"role":null}},{"id":"e52b1d0b-e781-53cd-9dcb-2313c34e630c","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Mary Docherty, Head of the Concessionary Travel and Integrated Ticketing Unit at Transport Scotland, said: “With over 100 million journeys now made through the Young Persons’ Free Bus Travel Scheme since its launch, we’re really seeing the positive impact it’s having in so many aspects of young Scots’ lives. It’s reducing travel costs for families, improving social mobility and helping young people connect more with friends, family, work and education.
“Getting the technology right to operate the scheme was critical, and Unicard have delivered important and effective HOPS and app solutions. They have been responsive to the needs of scheme delivery, and the Transport Scot Pass Collect App has helped enable over 32,000 young people to get quicker and easier access to the scheme using their existing card.”
Alex Sbardella, Commercial and Product Director at Unicard, said: “It’s fantastic to see our technology enabling the young people of Scotland to engage with free public transport and the benefits it brings to local communities. We’re committed to improving delivery of transport services in Scotland, and our new office in East Kilbride will be a centre of excellence in the region.”
Unicard have vast experience and a strong heritage in smart ticketing and payments for concessionary and smart travel schemes. Our solutions enable Local Authorities and transport operators to deliver commercial and concessionary travel schemes.
Unicard’s suite of smart ticketing solutions have been adopted by over 60 Local and Regional Authorities in England. The Transport Scotland project marked one of our largest deployments in Scotland, building on the work carried out in the region by our Ecebs subsidiary.
"}}}],"author":"Unicard","blog_introduction":"HOPS and mobile apps support scheme that is having ‘transformative’ impact on young people and their families","first_publish_date":"January 11th 2024","meta_description":"HOPS and mobile apps support scheme that is having ‘transformative’ impact on young people and their families","meta_keywords":"Unicard, Transport Scotland, free bus travel, under-22s, HOPS, Part 11, mobile app","meta_title":"Unicard help Transport Scotland deliver 100 million free bus journeys for under-22s | Unicard","title":"Unicard help Transport Scotland deliver 100 million free bus journeys for under-22s"},"first_publication_date":"January 11th 2024","id":"6d942dab-39f8-5089-90b3-b2f8cfb7c171","last_publication_date":"January 11th 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She previously worked extensively in customer service and administration roles within the public sector. However, after completing a BSc (Hons) Computing degree, Marilyn wanted to work in a more technical field and joined our Support Team, where she specialises in the AMS area of the business.
In her spare time, Marilyn likes to paint with acrylics, with a focus on water and landscapes. She also rides motorcycles and enjoys going out with family and friends on the bikes.
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With his drive for innovation and knack for optimising software development processes, he has become a valuable asset, contributing significantly to our company’s growth and success.
Before joining Unicard, he worked as a scientist researcher, and also a mobile and web developer.
In his spare time, Helder likes to play or watch football, watch movies, and enjoy good times with his family and friends.
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The ERS recognises commitment and support from UK employers for defence personnel. The scheme gives awards to employers who support those who serve or have served in the armed forces, and their families.
This means Unicard promote being armed forces-friendly and are open to employing reservists, veterans and others.
As part of our pledge of support, Unicard signed the Armed Forces Covenant: a promise from the nation that those who serve or have served in the armed forces, and their families, are treated fairly.
S&P Global Market Intelligence, a provider of information services and solutions to global markets, has published an analysis of Unicard as a highlighted provider of “fare payments as a service” (FPaaS) for public and private transport operators via its 451 Research team.
In the report, analysts Zoe Roth and McKayla Wooldridge said of Unicard: “The vendor is a long-standing player in the mobility/FPaaS space in the UK, and has evolved to become more digitally focused in line with trending consumer attitudes. It offers a flexible, user-friendly platform for its customers and end users.”
Outlining Unicard’s products and technology platform, business opportunities and competitive strengths, the full report is available to subscribers of S&P Global Market Intelligence’s business intelligence platforms.
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He has several years of experience working in the Product function of the software industry as both a Product Owner and Business Analyst, with additional prior experience in public sector management consultancy, and co-founded a digital business after graduating with a degree in Business Studies with Enterprise & Innovation.
In his spare time Jordan plays American football, watches motorsport and enjoys being in nature.
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Created by trusted investment partner LDC - part of Lloyds Banking Group, and supported by The Times, The LDC Top 50 champions the business leaders who are pushing for growth and building successful medium-sized businesses. Being featured in The LDC Top 50 recognises the positive changes and major advances Unicard have taken in the four years since Sean joined as CEO. These include:
We started The LDC Top 50 six years ago to champion the remarkable success stories of medium-sized businesses, the unsung heroes of the British economy. Since then, we’ve received more than 3,000 nominations and celebrated more than 500 business leaders through the programme, surpassing all our expectations. The stories behind this year’s Ones to Watch really captured our attention and I’d like to congratulate them on their achievements so far. We’ve no doubt that this is only the beginning for each and every one of them!
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"}}}],"author":"Unicard","blog_introduction":"Unicard’s CEO Sean Dickinson has been named One to Watch in The LDC Top 50 Most Ambitious Business Leaders 2023.","first_publish_date":"October 20th 2023","meta_description":"Unicard’s CEO Sean Dickinson has been named One to Watch in The LDC Top 50 Most Ambitious Business Leaders 2023.","meta_keywords":"Unicard, LDC, business leader, one to watch, top 50, ambitious","meta_title":"Unicard CEO named as one to watch","title":"Unicard CEO recognised as \"One to Watch\""},"first_publication_date":"October 20th 2023","id":"65b27db5-ccfa-5ce9-8cbb-70ac64d4280b","last_publication_date":"October 20th 2023","prismicId":"ZTJNxhEAACIAfnJo","tags":[],"type":"blog_post","uid":"unicard-ceo-recognised-as-one-to-watch-in-the-ldc-top","url":"/news/unicard-ceo-recognised-as-one-to-watch-in-the-ldc-top"}},{"node":{"_previewable":"ZSaycxAAAB8AZted","alternate_languages":[],"data":{"body":[{"id":"77a6d37b-e163-5ed4-8c6a-ed659cfcad1d","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard was in Liverpool to attend the Smartex TCF23 Conference & Exhibition on 26th and 27th September.
Unicard business development experts Gary Comolly and Jan-Erik Anderson are pictured below with some of the people they met during the two-day event.
The Smart Transport Forum (TCF) is an association open to those working with smartcards and other smart customer media for transport in the UK.
TCF23, which took place this year at the Liverpool Maritime Museum, brought together transport operators, suppliers, government bodies and other industry specialists to discuss the current challenges facing the smart transport landscape and the plans for its future.
A highlight of this year's conference was a presentation on the Unicard Ticketing Hub deployment with iBlocks for Transport for Wales.
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"}}]}],"author":"Unicard","blog_introduction":"Industry experts gather to talk about current challenges at Liverpool event","first_publish_date":"October 12th 2023","meta_description":"Industry experts gather to talk about current challenges at Liverpool event","meta_keywords":"Unicard, Ticketing Hub, Smartex, TCF, Smart Transport Forum, Nottinghamshire County Council, Systra, Ticketer, Transport for Wales, TfW","meta_title":"Unicard discuss future of smart transport at Smartex TCF23 Conference | Unicard","title":"Unicard discuss future of smart transport at Smartex TCF23 Conference"},"first_publication_date":"October 11th 2023","id":"6969606a-a77e-5fd3-914e-eb4f696c686f","last_publication_date":"October 12th 2023","prismicId":"ZSaycxAAAB8AZted","tags":[],"type":"blog_post","uid":"unicard-discusses-future-of-smart-transport-at-smartex","url":"/news/unicard-discusses-future-of-smart-transport-at-smartex"}},{"node":{"_previewable":"ZR6FRBQAACcA11pd","alternate_languages":[],"data":{"body":[{"id":"8de8da46-95c9-5203-98aa-663cf06779ab","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The announcement of Unicard’s Ticketing Hub platform for Transport for Wales (TfW) has been widely covered by transport and fintech publications.
The move will enable contactless EMV card payments on selected train routes and services in Wales, as well as processing payments and ensuring that passengers pay the best available fare.
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Unicard Ticketing Hub is an integration platform designed to orchestrate several third-party systems. It allows customers to use a payment card or mobile device to tap in and out on validators on rail platforms, or gates at ticket barriers, at the start and end of every train journey.
Online publications that covered the Unicard Ticketing Hub announcement included:
You can also read more about the Unicard Ticketing Hub announcement on our website: Unicard deploy contactless rail travel with Transport for Wales
"}}}],"author":"Unicard","blog_introduction":"Business publications report on innovative move enabling UK train operator to be first outside London to deploy contactless EMV services","first_publish_date":"October 6th 2023","meta_description":"Business publications report on innovative move enabling UK train operator to be first outside London to deploy contactless EMV services","meta_keywords":"Unicard, Ticketing Hub, Transport for Wales, TfW, contactless, EMV, rail, trains","meta_title":"News roundup: Coverage of Unicard Ticketing Hub platform at Transport for Wales | Unicard","title":"News roundup: Coverage of Unicard Ticketing Hub platform at Transport for Wales"},"first_publication_date":"October 6th 2023","id":"9d007192-1171-5574-afe9-911f8d28c1ce","last_publication_date":"October 6th 2023","prismicId":"ZR6FRBQAACcA11pd","tags":[],"type":"blog_post","uid":"news-roundup-coverage-of-deployment-of-unicard-ticketing","url":"/news/news-roundup-coverage-of-deployment-of-unicard-ticketing"}},{"node":{"_previewable":"ZRKqIhEAACIAUt1B","alternate_languages":[],"data":{"body":[{"id":"bc8d6831-6f2f-51ee-8c16-17d542a0b47b","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Wimborne, UK. September 27th, 2023: Unicard Ltd, an established provider of smart ticketing and payment solutions to the public and commercial transport sector, today announced the deployment of its Ticketing Hub platform with Transport for Wales (TfW). This enables contactless EMV card payments on selected train routes and services in Wales, as well as processing payments and ensuring passengers pay the best available fare.
The Unicard Ticketing Hub platform has enabled TfW to become the first UK train operator outside of London to deploy contactless EMV services. The contactless EMV rollout will begin with a pilot scheme running between Newport, Cardiff and Pontyclun. There are plans for a phased expansion of the service to the South Wales Metro area next year.
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Unicard Ticketing Hub receives and processes these taps, sending them to iBlocks Account Based Ticketing Back Office - one of Unicard’s strategic partners - which calculates the value of each trip, taking into account customers’ travel patterns and behaviour. Unicard then ensure accurate and secure payment based on the overall journey. Importantly, unlike other contactless EMV card solutions, Ticketing Hub is agnostic to the card reader used. The Unicard solution is multi-modal and multi-operator and means scheme administrators can mix equipment within a single deployment.
Speaking about the deployment, Sean Dickinson, CEO of Unicard, said: “The Unicard team in East Kilbride worked very closely with TfW to implement this service. A significant amount of hard work went into this project, culminating in a solution that enables contactless payments for rail passengers while guaranteeing the best fare. Passengers no longer need to queue for tickets, apply for a travel card or change their ticket if their plans change. They can simply use their bank card or payment app on their mobile device to catch a train and enjoy the convenience of contactless travel.”
Sean added: “At launch, the Ticketing Hub solution will initially be available to passengers using selected train services out of Newport, Cardiff and Pontyclun. It’s a scalable solution that can be extended to support contactless payments across other modes of transport, like trams and buses. TfW has delivered a proven model for other UK regions looking to roll out a best-value travel experience for their passengers. Unicard are very proud to be part of the first deployment of contactless card payment tap in and tap out functionality on rail outside of London. We’re looking forward to helping other customers achieve their transport objectives at a faster pace than was previously thought possible”.
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"},"role":"CEO"}},{"id":"aee20b2b-f1f9-5c19-962d-7704dc33a8d7","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard acquired smart transport ticketing and payment solutions specialists Ecebs from Visa in August 2023. Prior to this, Ecebs had been working with TfW on implementing the Ticketing Hub solution, but activities were paused as a result of the pandemic. Post-COVID, work has resumed on the platform’s development and third-party integration. The service has now reached the testing phase, and a live pilot scheme has recently been launched to test its capability and functionality before it is rolled out across Wales.
Unicard’s solutions have been adopted by over 80 Local and Regional Authorities in England, Scotland and now Wales. Following the Ecebs acquisition it has added Transport for London (TfL) and Transport for Wales (TfW) to a list that includes Transport for West Midlands (TfWM), Transport Scotland and Solent Transport, as well as smart ticketing back office and ticket retail services for Rail Delivery Group (RDG).
More details about the solution are being shared at the Smartex TCF23 event in Liverpool on the 26th and 27th of September 2023.
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Nacho is a Forensic Computing and Security graduate with in-depth knowledge in the cybersecurity field and provides detailed security guidance to everyone in Unicard making him key to ensuring Unicard's customers products are kept safe. Nacho attends yearly events such as the International Cyber-Expo to keep himself up to date with the ever-changing field of cyber security.
In his spare time Nacho enjoys MMA, football and is an aspiring golfer.
"}}}],"author":"Unicard","blog_introduction":"A big welcome to Nacho who joined the Unicard team as a Cyber Security Engineer","first_publish_date":"September 14th 2023","meta_description":"Unicard | Nacho Ortiz","meta_keywords":"Unicard","meta_title":"New Starter | Nacho Ortiz","title":"Welcome to Unicard Nacho"},"first_publication_date":"September 14th 2023","id":"bdb096b8-0176-5377-9b77-75806eca4f4a","last_publication_date":"September 14th 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With a foundation as a Linux engineer, she made a career shift into DevOps in 2017 and has since thrived in the field.
During her tenure with a consulting company, she specialized in AWS cloud services and worked as an AWS Subject Matter Expert, providing valuable guidance and expertise for successful cloud adoption and migration. With a profound understanding of scalable and secure cloud architectures, she excels in implementing CI/CD pipelines and automating infrastructure deployment using cutting-edge technologies.
Her problem-solving skills, adaptability, and relentless pursuit of improvement have consistently resulted in enhanced operational efficiency and accelerated software delivery. Onyeka is a dedicated contributor to the growth and success of Unicard by driving innovation and optimizing software development processes.
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The transaction will enable Unicard to offer a more comprehensive range of solutions in the UK and abroad.
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Contactless EMV, which allows passengers to tap in and out using a payment card, will increase Unicard’s ability to respond to the smart mobility needs of local authorities and transport operators, helping to deploy services across trains, buses, e-Scooters and other forms of transport.
The online publications that covered the acquisition by Unicard included:
You can also read more about the deal on our website: https://www.unicard-uk.com/news/unicard-assumes-market-leadership-position-following
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https://images.prismic.io/unicard/ae936796-2a64-4113-bfaf-67017febd03b_Proven-Expertise.jpg?auto=compress%2Cformat&w=1232&h=821 1232w, https://images.prismic.io/unicard/ae936796-2a64-4113-bfaf-67017febd03b_Proven-Expertise.jpg?auto=compress%2Cformat&w=1848&h=1232 1848w, https://images.prismic.io/unicard/ae936796-2a64-4113-bfaf-67017febd03b_Proven-Expertise.jpg?auto=compress%2Cformat&w=2464&h=1642 2464w","sizes":""},"url":"https://images.prismic.io/unicard/ae936796-2a64-4113-bfaf-67017febd03b_Proven-Expertise.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"4ec29ce4-4711-567c-98f7-0f901c30c909","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Wimborne, UK. August 10th, 2023: Unicard Ltd, an established provider of Smart Ticketing and payment solutions to the public and commercial transport sector, today announced its acquisition of Smart Ticketing specialists Ecebs from Visa, in a market transaction that will enable Unicard to offer a more comprehensive range of solutions in the UK, and abroad. The move sees Unicard add contactless EMV to its extensive solutions portfolio, comprised of an industry leading Smart Ticketing platform, supporting both commercial and concessionary fare schemes, alongside its suite of ITSO, ABT (Account Based Ticketing), MaaS (Mobility-as-a-Service), and rail ticketing solutions.
The contactless EMV solution, which allows passengers to tap in and out using a payment card, will be substantially accretive to Unicard’s capabilities. It enables the business to directly respond to needs of Local Authorities and transport operators, and puts it at the centre of the rapidly growing smart mobility sector. The comprehensive range of solutions caters directly to the deployment of multi-operator, multi-token, multi-modal services across trains, buses, e-Scooters and other forms of transport.
The expansion will cement Unicard’s significant leadership position in the UK market for smartcard ticketing and concessionary travel. Unicard’s solutions have been adopted by over 70 Local and Regional Authorities in England and Scotland, including Transport for West Midlands (TfWM), Transport Scotland, Mersey Travel and Solent Transport, as well as the provision of central back office for Rail Delivery Group. Unicard can now add Transport for Wales and, significantly, Transport for London (TfL) to the list.
Unicard aims to work with new customer Nottingham City Council to help support its Future Transport Zone (FTZ) ambitions, where the city council could benefit from Unicard’s experience with the rollout of MaaS for TfWM’s Swift travel scheme, and the MaaS and rail accreditation elements of Solent Transport’s Breeze travel App, in line with the respective FTZ programme aspirations.
Sean Dickinson, CEO of Unicard, explained: “Acquiring Ecebs has strengthened Unicard’s position in the smart travel market, and significantly extends our capabilities and footprint. We’re committed to delivering accessible, inclusive and integrated ticketing solutions for both our new and existing customers, while also helping them deliver new, innovative smart travel schemes.”
Sean added: “Our three guiding principles in approaching the acquisition were about selecting the right partner, ensuring continuity of business for ours, and their customers, whilst maintaining our reputation as a partner renowned for its market innovation, close working relationships and importantly, customer care. Unicard has a strong heritage in the industry, but it’s important for us to retain Ecebs’ expert knowledge and market insight to continue providing high quality products and services to all our customers and their passengers.”
Russell Mccullagh, General Manager of Ecebs, commented: “Unicard is a well-respected business with shared interests and a similar culture. We’re confident that both companies’ customers can expect to see continuous innovation and the ongoing delivery of high-quality services, offering real flexibility and a superior experience for the travelling public.”
Unicard has also signed a commercial agreement with Visa to use Cybersource, its global payments platform. This gives the company an opportunity to offer its services across international borders. However, its immediate focus remains expanding its footprint in the UK.
Moving forward, customers will benefit from Unicard’s industry-leading secure ticketing, identity, payments and data management capabilities to both companies’ customers. These include its MaaS-ready ITSO HOPS suite, Smart Office cardholder and customer management solution, mobile apps, ITSO integration tools, and accredited Rail Suite middleware platform for retailing UK rail tickets. In addition, as a cloud-first provider, Unicard plans to migrate all of Ecebs’ on-premise infrastructure to the cloud to provide more scalable and, ultimately, more cost-effective services to its customers.
"}}}],"author":"Unicard","blog_introduction":"Announcing our acquisition of Smart Ticketing specialists Ecebs from Visa, in a market transaction that will enable Unicard to offer a more comprehensive range of solutions in the UK, and abroad.","first_publish_date":"August 10th 2023","meta_description":"Announcing our acquisition of Smart Ticketing specialists Ecebs from Visa, in a market transaction that will enable Unicard to offer a more comprehensive range of solutions in the UK, and abroad. The move sees Unicard add contactless EMV to its extensive solutions portfolio, comprised of an industry leading Smart Ticketing platform, supporting both commercial and concessionary fare schemes, alongside its suite of ITSO, ABT (Account Based Ticketing), MaaS (Mobility-as-a-Service), and rail ticketing solutions.","meta_keywords":"Unicard, Ecebs, EMV, ticketing, Visa, MaaS, ABT","meta_title":"Unicard Ecebs Acquisition | Unicard","title":"Unicard assumes market leadership position following acquisition of Ecebs from Visa"},"first_publication_date":"August 10th 2023","id":"92972b13-51fe-59e3-9a2e-11f4ac71ad29","last_publication_date":"August 10th 2023","prismicId":"ZM0AMhEAANyzYM00","tags":[],"type":"blog_post","uid":"unicard-assumes-market-leadership-position-following","url":"/news/unicard-assumes-market-leadership-position-following"}},{"node":{"_previewable":"ZMp8yhEAACEAVqom","alternate_languages":[],"data":{"body":[{"id":"8af03935-82bf-505f-a929-0aefe6af4889","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The UK Government’s Williams-Shapps Plan for Rail white paper has recommended that local authorities become more involved in RDG-accredited rail ticketing, and this provides opportunities for creating revenue for local authorities through commissions and for improving connectivity for travellers. Unicard’s software offers a unique solution that can add rail tickets to their existing portals and apps, or create a new Rail TIS (Ticket Issuing System) from scratch.
Our rail ticketing modules allow local authorities to easily add the retailing of RDG-certified rail ticketing into their smart ticketing and Mobility-as-a-Service schemes. Uniquely, our solution allows the local authority to hold the retail licence with RDG and gain the commissions on each ticket sold, which can be a key element of generating revenue. The system also supports the use of Schedule 26 licensing from Train Operating Companies.
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Using our pre-built modules dramatically reduces the time to market for rail ticketing projects. Unicard will also assist with the RDG accreditation process, providing access to our library of certified test evidence to reduce the risk of non-compliance.
Existing customers using our rail modules include Solent Transport (Future Transport Zone) for the Breeze Mobility-as-a-Service app, and Transport for West Midlands for the Swift scheme.
Unicard's heritage in rail ticketing has been established since Rail Delivery Group (RDG) chose Unicard’s fully managed HOPS to support the smart ticketing requirements of Train Operating Companies (TOCs) across the UK back in 2021.
The Unicard HOPS solution – a cloud-hosted, multi-tenanted platform – was the first of its kind in the rail sector. Secure, scalable and supporting multi-modal ticketing across rail and other forms of public transport, our HOPS allows RDG and TOCs to streamline the processing of smart rail tickets, monitor travel patterns and reduce costs.
For 20 years Unicard have been helping local authorities and their partners to unlock the true value of their data estates and ITSO interoperability, and today we are extremely proud to be playing a leading role in the transport data revolution with Account Based Ticketing (ABT).
Unicard’s ABT offering is built on our industry-leading Smart Office Cardholder Management System. Smart Office is the industry-leading tool for managing smart ticketing travel schemes using both ITSO and non-ITSO (e.g. barcode, cEMV) media. It enables scheme operators to manage all aspects of concessionary and commercial travel schemes, including customer records, products, payments, media, and third-party integrations.
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The Swift Go scheme simplifies and streamlines the travel experience for passengers by offering multi-modal ABT and travel across trams, buses and trains, as well as parking (using Automatic Number Plate Recognition) and bikeshare.
This single account, single payment, single fare capability is a vital step towards Mobility-as-a-Service (MaaS) type offerings, as it means that a single smartcard, app, or other token can be used to validate and transact across a range of travel and payment options.
The solution we delivered to TfWM included several other industry firsts. We launched a Software Development Kit (SDK) and accompanying service called Pay with Swift designed for retail, leisure, or MaaS providers to embed into their own apps. This solution allows retailers to charge the existing payment options or stored value held on a customer’s Swift account, process top-ups, and access identity and entitlements validation. This enables Swift to expand the ABT scheme’s acceptance and opens up the possibility of non-travel use cases in the future.
In July 2021, Swift Go was the first smartcard ABT scheme to launch three-day capping (in addition to the existing one and seven-day caps) to support flexible workers returning to the office after Covid-19 lockdowns. The Swift system supports a wide range of caps over a period of anywhere from one hour (aka Hopper fares) to one month, with multiple caps operating at the same time to provide the best value for passengers.
Usage of the Swift Go system continues to increase (it was most recently used to support Birmingham hosting the Commonwealth Games) and the ABT system is an integral part of the TfWM Future Transport Zone MaaS strategy.
Our staff in the UK and Bulgaria have been celebrating the 20th anniversary of Unicard as a pioneering smart ticketing software company.
From our beginnings with a single-city smartcard, we have grown into the leading provider of software solutions for public and private sector transport management and smart ticketing. Our products are trusted by millions of passengers.
Our UK office staff marked the anniversary with a celebration at the spectacular Italian Villa within the beautiful gardens at Compton Acres in Poole, Dorset.
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Meanwhile, our colleagues from our office in Varna, Bulgaria, marked the 20th anniversary with a party at the Eco Complex Zdravec, south of the city, where everyone enjoyed a meal, a birthday cake, and a quiz about Unicard’s history.
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We began with a single city smartcard and have grown into the leading provider of software solutions for public and private sector transport management and smart ticketing. Our products are trusted by millions of passengers to get them where they need to be.
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Peter Verrept and Konstantin Chterev acquired the Smart Cities products from Schlumberger and created Unicard, with the company officially incorporated on July 2, 2003.
Konstantin established our software development team in Varna, Bulgaria, while Peter handled sales and support in the UK for the existing customers in Southampton. Together, they set out to expand the Smart Cities concept to other UK local authorities.
However, they quickly realised that the most successful part of the business was providing services to the transport sector. So Unicard decided to focus on Card Management System (CMS) provision, printing ITSO cards, and expanding into ITSO transaction management systems.
In the following years, Unicard implemented ITSO standards for our smartcard issuing scheme, and we secured our first ITSO contract, with Transport for West Midlands.
Unicard have continued to innovate since then, with notable achievements including:
Throughout the two decades of Unicard’s existence, a constant has been the company’s founder, Peter Verrept (above).
Peter is well respected in the worlds of smart ticketing and public transport. He’s calm and quietly spoken, and renowned for being trustworthy and level-headed. As such, Unicard enjoys a reputation for innovation, collaboration and always putting customers first.
The company he founded 20 years ago now has a customer base that spans more than 60 national, regional and local authorities including Solent Transport, Transport Scotland, Merseytravel and Transport for West Midlands, and our products serve more than 4 million smartcard holders across the UK. We remain focused on how ticketing can promote social inclusion, and provide the systems behind most free elderly and disabled bus passes across the country.
"}}}],"author":"Unicard","blog_introduction":"Milestone marks our journey to becoming leading provider of software solutions for transport and smart ticketing","first_publish_date":"July 3rd 2023","meta_description":"Milestone marks our journey to becoming leading provider of software solutions for transport and smart ticketing","meta_keywords":"Unicard, anniversary, smart ticketing, ITSO","meta_title":"Unicard celebrate 20 years | Unicard","title":"Unicard celebrate 20 years of smart thinking about travel"},"first_publication_date":"July 4th 2023","id":"d7f4b564-7c60-5944-89ce-1e00f6b08272","last_publication_date":"July 4th 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With a background in support roles and customer care, Justin has proven to be a valuable addition to the team.
Justin started his career in IT with a managed services provider where he gained valuable experience with a wide range of software systems, VOIP technologies and an understanding of what customers require from a support helpdesk. He is also studying part time to complete a degree in Cyber Security.
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If you are a local authority wanting to offer this functionality in your region, the Unicard app platform is the ideal solution, with a host of industry-tested standard features combined with opportunities for customisation for, and integration with, your specific local needs.
The Unicard app platform is highly flexible and scalable. If you already have our Smart Office Customer Management System and/or ITSO HOPS, it is deeply integrated; if you don’t, it can be delivered standalone. We also have a network of pre-approved mobility suppliers already integrated, so the platform works with the data and transport that you have today, and is ready for any new services you want to add tomorrow.
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Our travel apps and portals can offer 24/7 ticket purchases, account management, travel information and self-service registration:
For more information on how our mobile apps can help you, email sales@unicard-uk.com.
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With a varied background in IT installations, Server management and a Degree in Network Management, Steven has proven to be a valuable addition to the team.
Steven started his IT career in a SME IT solutions provider where he gained valuable experience configuring, installing IT equipment and meeting a wide variety of customers all over the UK. He then joined a ticketing solutions company as a Projects Engineer, where he managed customers Microsoft servers and SQL databases containing sensitive data. He also provided 3rd line support for completed projects and bespoke company applications locally and in a cloud environment.
"}}}],"author":"Unicard","blog_introduction":"A big welcome to Steve who joined the Unicard team in August as an IT Administrator","first_publish_date":null,"meta_description":"Unicard | Steve Hardware","meta_keywords":"Unicard","meta_title":"New Starter | Steve Hardware","title":"Welcome to Unicard Steve"},"first_publication_date":"June 9th 2023","id":"4b1a38ed-e1f4-5670-8645-de2d011e2820","last_publication_date":"June 9th 2023","prismicId":"ZIL7QREAACcAncw4","tags":[],"type":"blog_post","uid":"steven-joined-the-team-in-august-as-an-it-administrator","url":"/news/steven-joined-the-team-in-august-as-an-it-administrator"}},{"node":{"_previewable":"ZHoCmxEAACUAdq26","alternate_languages":[],"data":{"body":[{"id":"80f7cf41-c03d-573d-815b-6fa6f847a703","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"The Unicard AMS-HOPS is recognised as industry-leading. It was chosen to deliver the Rail Delivery Group (RDG) Central Back Office service for ITSO ticketing, and their service is considered to have the widest-ranging and most technically demanding requirements in existence for a HOPS.
Our system also supports both the largest single concessionary travel scheme (Transport Scotland) and the largest ITSO-based commercial scheme (Transport for West Midlands’ Swift) in the UK.
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Working closely with ITSO, RDG and Amazon Web Services (AWS), we delivered an industry first, becoming the first and only HOPS supplier to offer a HOPS system running in a public cloud environment (AWS). As well as offering cost, scalability, efficiency and security benefits, this development has confirmed our commitment to innovation within the ITSO standard and has futureproofed our hosting environments for years to come.
Using AWS means:
The HOPS can be set up as a multi-tenanted solution and has full OID-based portioning options for data access. Each user, whether shell owner, retailer or product owner, can be given their own rules-based access to functions and data. Each HOPS can support multiple OIDs at setup or added over time. OIDS can also be transferred away from the HOPS during the lifespan of the system with minimal disruption.
The Unicard HOPS GUI has been developed to be as easy to use as possible, based on extensive user testing and feedback from real scheme administrators over many years. It is designed to allow access to rich technical information, without being overwhelming for the less technically capable user. The HOPS manages the processing and collation of Hotlists and Actionlists originating internally and from third-party sources. It has a complete Asset Management Tool for managing HSAMs and ISAMs.
As with our Smart Office CMS, our HOPS has a powerful suite of APIs that allow near real-time data exchange with a wide variety of third-party systems – unlike traditional/legacy integration, which is based on daily batch data dumps. Integrations include HOPS-to-HOPS communications, CMS, Retail Portals and Apps, Part 11 Remote POSTs, Perso POSTs, POSTs, TVMs, Ferry, Tram and Rail Gates and Validators, Handhelds, IVRs and other retail/inspection/validation. It is also RSPS3002-certified for seamless integration with the UK rail network.
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Real-time access eliminates the need to replicate HOPS data in other systems such as the CMS, as it can be queried directly from the source. This also means other systems, e.g. web portals, can integrate directly with the HOPS, rather than going via the CMS – giving you more flexibility with your system architecture and technical solutions.
Based on our wealth of experience, Unicard ensure that handling data remains core to our system design ethos, which aims to deliver a completely secure, unified and integrated platform. We work hard to ensure that privacy is integral to our model, and the proper controls are in place to ensure that our systems are secure, with users only allowed to access data when they have permission to do so.
As members of the ITSO technical committee and an ITSO supplier since 2008, Unicard are fully conversant with the ITSO environment and meet all requirements and obligations of ITSO. Indeed, when ITSO (as Yotra) required a HOPS of their own for the ITSO on Mobile initiative, Unicard were the preferred supplier after a competitive tender process.
An open and interoperable solution for public transport built on the ITSO standard remains central to our vision as it is a key enabler for an inclusive, safe and accessible transport system. As an active voice in the ITSO supplier community, we push for new standards/specifications to be guided towards futureproofing customer systems, and we ensure the customer and passenger benefits we already deliver are shared throughout the transport community.
We believe that ITSO has a role for more than just smartcards, so we continue to explore opportunities outside of smartcard travel, such as securing and verifying machine-to-machine communications.
Our “ITSO Plus” team develops extensions to the ITSO format for our systems whilst remaining ITSO-compliant, continuing to improve the standard and address any shortcomings that could impede the delivery of the best customer solution.
Unicard’s methodologies and partnership approach have delivered vast benefits for our extensive HOPS customer base. Collaboration is the cornerstone of our investment and development roadmap, and whilst we promote the benefits of a single, unified Unicard platform, we recognise the value of choice and flexibility.
Unicard’s Smart Office customer management system is the industry-leading tool for managing smart ticketing travel schemes using both ITSO and non-ITSO (for example, barcode or cEMV) media.
It enables scheme operators to manage all aspects of concessionary and commercial travel schemes, including customer records, products, payments, media, and third-party integrations.
It also features a comprehensive suite of APIs, and an integrated self-service portal for customers to manage their own accounts (or this can be delivered by third-party systems).
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Smart Office supports full configuration of ITSO products from validity through to encoding. It comes with standard patterns and workflows for managing ENCTS schemes as well as single and multi-operator commercial tickets.
Customers can be registered through the administration interface (with both simple workflows and “power user” tools), self-service portal, data import or third-party API. All documentation and photos are captured during the registration process and securely stored. Multiple travel tokens can be stored against each customer record, including commercial and concessionary ITSO cards, digital ITSO media, non-ITSO smartcards, barcodes, bank cards, and future technology including biometrics and wireless beacons.
Smart Office has class-leading CRM tools, allowing you to manage both automated and manual customer communications across post, email, SMS and app notifications with flexible templates; and supporting case file notes and tasks, and task assignment and deadline tracking for managers.
Smart Office is integrated with the Unicard HOPS (together forming our Ticketing Platform) and offers an easy-to-use interface for contact centre staff to carry out common tasks relating to ITSO cards such as Hotlist and Actionlist requests, automated or manual card production (both bureau and our own Unicard local print service), and proof-document approval. It also has tools to speed up common helpdesk tasks relating to cards, such as encoding management and changing card designs.
For both Smart Office and HOPS, scheme administrators have access to a comprehensive suite of easy-to-use reports. The underlying data inside both systems is also available to be extracted for use in external business intelligence systems, or to facilitate migration to another system.
Unicard employees Sheena Harris and Ben Hepworth have become certified Mental Health First Aiders to provide support across our business.
As the UK marks Mental Health Awareness Week, both are on hand to help any colleagues who are experiencing issues.
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Sheena said: “Being a mental health first aider within Unicard means that our colleagues know that they can speak to us, in confidence, about anything concerning them, whether this is work-related or otherwise.”
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"},"role":"Service Lead"}},{"id":"3c1e6485-6802-5c58-867d-bf2e2bd28d04","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard also continue to support our chosen charity Dorset Mind UK, and all proceeds raised from social events across the year are donated to the organisation.
Dorset Mind seeks to educate and challenge mental health stigma and inequality, and encourages recovery by empowering individuals to develop resilience.
Its 1-2-1 and group support includes counselling, mentoring, support groups, active monitoring and a befriending service. These help people regain social skills and develop confidence.
The charity also delivers educational wellbeing programmes for schools and workplaces and provides volunteer opportunities.
For more details, see dorsetmind.uk.
"}}}],"author":"Unicard","blog_introduction":"Training provides practical skills in deciding how to intervene and reassure a person in distress","first_publish_date":"May 18th 2023","meta_description":"Training provides practical skills in deciding how to intervene and reassure a person in distress","meta_keywords":"Unicard, mental health, first aid, Dorset Mind","meta_title":"Unicard | Employees provide mental health first aid support","title":"Employees provide mental health first aid support"},"first_publication_date":"May 18th 2023","id":"338691b9-2168-5862-9dbb-a9695ed7e7e4","last_publication_date":"May 18th 2023","prismicId":"ZGYDOhAAACMA51pD","tags":[],"type":"blog_post","uid":"unicard-employees-provide-mental-health-first-aid-support","url":"/news/unicard-employees-provide-mental-health-first-aid-support"}},{"node":{"_previewable":"ZCawJBEAACAAwCTZ","alternate_languages":[],"data":{"body":[{"id":"74fdd7d1-cefb-5be2-90b6-3d2101f70018","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard have taken further action to address our impact on the climate by signing up to a Carbon Reduction Plan that states our commitment to achieving net zero carbon emissions by 2040.
Reaching net zero means that any carbon emission (greenhouse gas) created is balanced by the same amount of carbon emission being removed.
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As part of our own efforts to achieve net zero, we have targeted to reduce our carbon emissions over the next five years alone by more than 20%.
In the future we hope to implement further emission-reducing measures such as:
Unicard take our sustainability responsibilities seriously, and our approach to business is governed in line with our company-wide environmental policy, modern slavery statement, bribery statement, corporate social responsibility (CSR) initiatives, equal opportunities policy, and corporate values.
We’re pleased to say that the Breeze travel app – on which Unicard worked with our partners Solent Transport and Trafi – was Highly Commended at the 2023 Transport Ticketing Awards.
The app received the commendation in the category of Best MaaS Initiative at the awards, which were held as part of this year’s Transport Ticketing Global event at Olympia London.
Pictured below at the awards are (from left) Unicard’s Sean Dickinson and Peter Verrept, Trafi’s Damian Bown, and Solent Transport’s Steve Longman and Lauren Ward.
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It also acts as a personal travel assistant: helping to find the quickest, cheapest and greenest route.
Solent Transport recently announced that it has become the first UK local transport authority with accreditation to retail rail tickets through its multi-modal MaaS offering.
Unicard’s Rail Suite platform, designed to support rail accreditation, has enabled Solent Transport to sell rail tickets through its Breeze app. You can read more about this here: Unicard | Rail Suite platform powers first in rail ticketing (unicard-uk.com).
Our Unicard team were at our Transport Ticketing Global stand (pictured below) over the two days of the event, where we showcased exciting new products, including:
Transport Ticketing Global is the world’s largest transport forum event for vendors involved in the future of smart ticketing and mobility.
You can find out more about Transport Ticketing Global here: https://www.transport-ticketing.com
"}}}],"author":"Unicard","blog_introduction":"App which Unicard helped develop for Solent Transport receives commendation in Best MaaS Initiative category","first_publish_date":"March 9th 2023","meta_description":"App which Unicard helped develop receives commendation in Best MaaS Initiative","meta_keywords":"Unicard, Transport Ticketing Global, TTG, Transport Ticketing Awards, Breeze, Solent Transport, Trafi, MaaS, smart ticketing","meta_title":"Unicard | Breeze app Highly Commended at awards","title":"Breeze travel app Highly Commended at Transport Ticketing Awards"},"first_publication_date":"March 9th 2023","id":"328e9198-92ec-50bb-9438-12e4100bd6ee","last_publication_date":"March 9th 2023","prismicId":"ZAnYRRAAAE67C6eF","tags":[],"type":"blog_post","uid":"breeze-travel-app-is-highly-commended-at-transport","url":"/news/breeze-travel-app-is-highly-commended-at-transport"}},{"node":{"_previewable":"ZAHJZxAAAE677KhK","alternate_languages":[],"data":{"body":[{"id":"8348d503-bc0b-5437-bbc2-01615eb895aa","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Today, Solent Transport, a partnership of four local transport authorities covering the Isle of Wight, Hampshire County, Portsmouth and Southampton, announced that it has become the first UK local transport authority with accreditation to retail rail tickets through its multi-modal Mobility-as-a-Service (MaaS) offering. This is thanks to its partnership with Unicard Ltd, an established provider of smart ticketing and payment solutions to the public and commercial transport sector. Unicard’s Rail Suite platform, designed to support rail accreditation, has enabled Solent Transport to sell rail tickets through its Breeze travel app.
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Today, with the additional capabilities provided by Unicard’s Rail Suite platform, Solent Transport can retail rail tickets through the Breeze app. Unicard’s Rail Suite effectively manages the complex data integrations and certifications required for the app to interface with the back-office systems of the Rail Delivery Group (RDG), the body responsible for selling and issuing tickets for travel. In addition, Unicard provides the support necessary to ensure Solent Transport meets all the standards required for accreditation by RDG to sell rail tickets, including customer care, aftersales and financial reconciliation.
Sean Dickinson, CEO of Unicard, explained: “The addition of rail accreditation to the Breeze app marks a significant milestone in our long-standing relationship with Solent Transport. Unicard work with local authorities throughout the UK to deliver smart ticketing solutions that meet with their changing transport requirements. On this occasion we were able to draw on our considerable experience and expertise in the rail sector.
“Rail accreditation is yet another component that local authorities can add to their transport offerings. It’s in line with the UK Government’s Williams-Shapps Plan for Rail that encourages transport authorities to sell rail tickets directly in their respective regions. Our rail products are designed to remove the barriers to entry for local authorities looking to offer those types of services. We’re able to speed up the process so that new rail accreditation services can be rolled out much faster.”
Conrad Haigh, Solent Transport Manager, added: “Solent is one of the UK’s designated FTZs. We have plans to transform access to public transport services in the region with the help of our new Breeze app, developed as a central part of the FTZ programme.
“We are now taking that vision a step further, having achieved rail accreditation as an agent. Solent Transport is proud to deliver rail ticketing for a UK MaaS product, and there is still more to come with new products being introduced to the app regularly, as we look to support customers in accessing all forms of transport and travel within our region. Unicard have played a key role in helping us to provide ticketing services that meet the needs of transport providers across the region.”
"}}},{"id":"3b4aa9b9-8933-5e10-aec1-71bee5e2c940","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"About Solent Transport
Solent Transport is changing the way the public travels in the Solent area, making it greener, healthier and economically stronger than it’s ever been before. Through the delivery of transport solutions, Solent Transport provides leadership, strategy and direction to support sustainable economic growth in the Solent area. Originally established in 2007, Solent Transport is a partnership between the councils of the Isle of Wight, Hampshire County, Portsmouth and Southampton. In collaboration with the local community, business, government and transport operators, Solent Transport undertakes research; develops transport policy and strategy; submits and supports funding bids; and lobbies for transport improvements that will benefit everyone.
About the Solent Future Transport Zone
Solent Transport won £29m from the Department for Transport (DfT) to implement innovative future transport solutions around personal mobility and freight movements. The funding means the Solent area will benefit from several innovative transport solutions including: smartphone apps for planning and paying for sustainable journeys demand, e-bike share scheme, and new approaches to freight distribution, including drone freight trials for NHS deliveries across the Solent to the Isle of Wight. Funding will be allocated to different projects across the region. The Solent Future Transport Zone programme proposes to address local challenges such as high levels of car usage and the environmental impacts of freight movement within Solent’s urban areas. It will do this by delivering a series of complementary projects within two key themes: Personal Mobility and Sustainable Urban Logistics.
About Unicard
As the leading provider of software solutions for public and private sector transport management and smart ticketing, for nearly 20 years Unicard have been trusted by millions of passengers to get them where they need to be. Today, our solutions can be found throughout the UK, processing over four billion transactions a year.
"}}}],"author":"Unicard","blog_introduction":"Solent Future Transport Zone becomes the first to offer rail ticketing powered by Unicard’s Rail Suite platform","first_publish_date":"March 7th 2023","meta_description":"Solent Transport becomes first UK local transport authority accredited to sell rail tickets through Breeze app","meta_keywords":"Unicard, Rail Suite, Solent Transport, Breeze, MaaS, Mobility as a Service, smart ticketing","meta_title":"Unicard | Rail Suite platform powers first in rail ticketing","title":"Solent Transport accredited to sell rail tickets through its Breeze app by Unicard"},"first_publication_date":"March 7th 2023","id":"65a7edf0-bf3c-5b53-83af-679a9a815b76","last_publication_date":"March 7th 2023","prismicId":"ZAHJZxAAAE677KhK","tags":[],"type":"blog_post","uid":"solent-transport-accredited-to-sell-rail-tickets-through","url":"/news/solent-transport-accredited-to-sell-rail-tickets-through"}},{"node":{"_previewable":"ZACfzRAAACAA6DkR","alternate_languages":[],"data":{"body":[{"id":"60fc01c7-dbdd-5f3a-a639-0aabaa5ea0d2","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"We’re making final preparations for our appearance at Transport Ticketing Global 2023 on 7-8 March – and we hope to see you there!
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We will also be hosting giveaways on both days.
Transport Ticketing Global is the world’s largest transport forum event for vendors involved in the future of smart ticketing and mobility.
Attending the event is free for Local Authorities and Transport Operators.
Find out more about Transport Ticketing Global here: https://www.transport-ticketing.com
"}}}],"author":"Unicard","blog_introduction":"Unicard are putting the last touches to our showcase for the event on 7-8 March","first_publish_date":"March 3rd 2023","meta_description":"Unicard are preparing for Transport Ticketing Global 2023","meta_keywords":"Unicard, Transport Ticketing Global, TTG","meta_title":"Unicard | Transport Ticketing Global 2023","title":"Getting ready for Transport Ticketing Global 2023"},"first_publication_date":"March 3rd 2023","id":"0ecba0a1-041f-53d3-b684-4952910ff1bf","last_publication_date":"March 3rd 2023","prismicId":"ZACfzRAAACAA6DkR","tags":[],"type":"blog_post","uid":"getting-ready-for-transport-ticketing-global-2023","url":"/news/getting-ready-for-transport-ticketing-global-2023"}},{"node":{"_previewable":"Y-I9KxEAACIAp9FU","alternate_languages":[],"data":{"body":[{"id":"1fbbefd5-38fe-520a-baa0-e4259f779983","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard are delighted to announce that we will be at the Transport Ticketing Global 2023 event to showcase exciting new products and where two projects involving Unicard are award finalists.
Transport Ticketing Global, at Olympia London on 7-8 March, is the world’s largest transport forum event for vendors involved in the future of smart ticketing and mobility.
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Visitors to our stand can also join giveaways and competitions that we will be hosting on both days.
The 2023 Transport Ticketing Awards will take place as part of the Transport Ticketing Global event, and two ambitious projects involving Unicard have been announced as finalists – a great recognition of the strength of our product lineup in meeting transport industry needs.
Breeze (Solent Transport, Unicard, Trafi) has been selected as a finalist for the Best MaaS Initiative award, while Transport Scotland’s National Bus Concession Scheme for Young Persons, for which Unicard provided a HOPS, has been chosen as a finalist for Best Smart Ticketing Programme (<200k Daily Journeys).
Unicard, together with Mobility as a Service (MaaS) experts Trafi, are developing the Breeze “travel super app” for Solent Transport.
This MaaS solution enables travel around the Solent region using a single app, allowing its users to rent e-scooters, buy and scan tickets for trains, buses, and ferries, rent cars, and more.
Breeze is a key part of Solent Transport’s major Future Transport Zone (FTZ) programme for the Solent region, which includes Portsmouth, Southampton, South Hampshire, and the Isle of Wight. Work on the FTZ is backed by £28 million of funding from the Department for Transport.
For Transport Scotland, Unicard have handled the development, migration, and ongoing management of an ITSO HOPS, Part 11, and mobile app solution that underpins the Scottish Government’s national travel concession schemes.
Our HOPS supports Transport Scotland’s national bus travel concessionary scheme for young people – in line with the Scottish Government’s objectives to deliver a more sustainable, inclusive, and accessible public transport system.
Unicard CEO Sean Dickinson said: “Unicard are delighted to be shortlisted as a finalist for these two awards in what are very competitive categories for smart ticketing and mobility projects.
“Our work for Solent Transport (with Trafi) and Transport Scotland is very important to us, and it’s great to see our hard work recognised.”
Attendance at Transport Ticketing Global is free for local authorities, and we'd love to chat about the future of ticketing with you:
Sign up for a ticket and let us know you're coming.
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See their insights below:
"}}},{"id":"c5479241-d29b-5beb-b94c-9e36dc75daef","slice_type":"video","primary":{"title":{"html":"Ian joined Unicard's Project Management team in May and has an extensive background in project management over multiple industries. Starting his career in the British Army he gained the building blocks to become the hard working and dedicated team member we see every day.
Ian has gained extensive project management knowledge through his experience working for a multitude of different companies and is a big character within the world of Unicard. Ian believes that a happy team makes a happy place to work and is never short of a joke to brighten everyone's day.
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They made a 12-mile round trip along the Castleman’s Trailway route near Unicard’s Dorset office to raise money for Dorset Mind UK, which is Unicard’s chosen charity for 2022/23.
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One of Unicard’s project managers used his time off in September to volunteer to lead the first-ever VR event at a Hindu temple in the UK.
The Hindu temple, the oldest and largest one in Wales, was celebrating its 40th anniversary.
As part of the week-long celebrations at the Shree Swaminarayan Temple in Cardiff – which attracted more than 3,000 visitors – Khushal Hirani from Unicard (pictured below) led the media team, coordinating the live-streaming of the event, as well as photography and other filming.
He also led the Virtual Reality team, allowing visitors to experience Darshanam (a term in Hinduism meaning “a vision of a deity”) by viewing idols in the city of Ahmedabad in India using a VR headset.
This was the first-ever VR event hosted at a UK temple.
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The ABT platform powered by Unicard’s ABT system and Amdocs’ scalable, automated payment platform running on Amazon Web Services (AWS) enables “tap-in, tap-out” ticketing and smart, frictionless mobility for passengers.
Transport for London has just revealed that it plans to introduce concessionary fares with open-loop payments after the introduction of its new ABT system in 2025.
Enabling concessionary fares on an open-loop payments system has previously proven to be challenging: open-loop systems often do not require users to register, but customers who want to apply for discounted fares are generally required to pass a registration process, and it is not practical to add passenger photographs to their bank credit or debit cards.
However, this is something that can already be enabled with Unicard and Amdocs’ ABT platform. Unicard have been able to leverage their extensive heritage as the number one provider of English National Concessionary Travel schemes to develop a brand new solution that offers passengers the flexibility to travel with a range of different tickets and tokens – including smartcards, mobile apps, digital wallets, or bank cards – whilst still benefitting from discounted fares. This can be delivered standalone, or as a fully-managed service.
The scalable, automated, and API-based nature of Amdocs’ cloud-based payment platform – running on AWS and part of Amdocs’ Digital Brands Suite as a Service – allows for the quick and easy addition and integration of new mobility and transport service providers.
The aim of the ABT system is to encourage passengers to use sustainable forms of transport by removing the payment friction of switching from one mode of travel to another and providing real-time payment and charging updates. Maintaining concessionary discounting ensures that Local Authorities can deliver new, cutting-edge ticketing schemes without excluding elderly, disabled and other less-advantaged groups.
"}}}],"author":"Unicard","blog_introduction":"New technology solves longstanding problem of tying travel concessions to pay-as-you-go ticketing","first_publish_date":"August 12th 2022","meta_description":"Unicard | ABT platform from Unicard and Amdocs","meta_keywords":"Unicard","meta_title":"Unicard | ABT platform from Unicard and Amdocs","title":"ABT platform from Unicard and Amdocs supports concessionary fares for open-loop payments"},"first_publication_date":"August 12th 2022","id":"2e42d2ad-d4ca-52d0-9291-e7a416a36059","last_publication_date":"August 12th 2022","prismicId":"YvTM7RIAACMA9Bku","tags":[],"type":"blog_post","uid":"abt-platform-from-unicard-and-amdocs-supports-concessionary","url":"/news/abt-platform-from-unicard-and-amdocs-supports-concessionary"}},{"node":{"_previewable":"YvN0jRIAACAA7kW2","alternate_languages":[],"data":{"body":[{"id":"108dd72d-4f73-5cf4-9807-5accd6e6cc03","slice_type":"image","primary":{"gallery_name":{"html":""}},"items":[{"image":{"alt":"Mobile 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Watch the video below:
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"}}},{"id":"4164661e-e1c9-5e4c-b572-8a03b82c7057","slice_type":"video","primary":{"title":{"html":"Rachel grew up with computers even before computers became part of the average home. About 15 years ago she made the career switch from Nursing to IT and has embraced each new challenge with gusto. As events have unfolded over the years Rachel has moved between different industries and worked for various companies spanning from small businesses to multi-national organisations.
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https://images.prismic.io/unicard/2d77eea3-cbfc-4274-a2f6-d44aa23d7bfd_woman_bus.jpg?auto=compress%2Cformat&w=1232&h=821 1232w, https://images.prismic.io/unicard/2d77eea3-cbfc-4274-a2f6-d44aa23d7bfd_woman_bus.jpg?auto=compress%2Cformat&w=1848&h=1232 1848w, https://images.prismic.io/unicard/2d77eea3-cbfc-4274-a2f6-d44aa23d7bfd_woman_bus.jpg?auto=compress%2Cformat&w=2464&h=1643 2464w","sizes":""},"url":"https://images.prismic.io/unicard/2d77eea3-cbfc-4274-a2f6-d44aa23d7bfd_woman_bus.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"39a0f00e-59cb-5d33-a0c0-1335cef193b6","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Wimborne, Dorset, UK – 26 July 2022: Unicard, the UK’s preferred provider of smart ticketing and payment solutions to both public and commercial transport sectors, has been awarded funding from Innovate UK, the UK’s innovation agency, for the second time. The £280,000 grant will support the development of the UK’s first Smart Ticketing Broker for public transport, enabling seamless travel and payments, at the best price, for an estimated 1.5 million UK bus passengers daily.
Unicard’s Smart Ticketing Broker will link up multiple systems run by competing bus operators and will enable Local Authorities and Regional Transport Authorities (LARTAs) to help manage their travel schemes, whilst improving the ease and convenience for travelling passengers. The Smart Grant funding is only awarded to companies that can demonstrate ‘game-changing and commercially viable R&D innovation that can significantly impact the UK economy’, further validating Unicard’s approach to R&D; only approximately one in twenty businesses who apply for this funding are successful.
The Smart Ticketing Broker solution can link customer records and journey histories without the need to centralise the data. This enables competing operators to securely process payments for their own and each other’s services. It also aggregates existing multi-operator fare caps into a single ‘post-pay’ ticket - billing passengers on a weekly basis - removing the need to pre-purchase a ticket before boarding.
It will also enable the creation of new, more affordable, multi-operator ticketing products and schemes aligned with Bus Service Improvement Plans. It also gives passengers the flexibility to use different forms of ticketing, such as smartcards, barcodes, and ‘tapping on’ to buses with bank cards. The Smart Ticketing Broker can bring the benefits of seamless, multi-operator travel that exists in London, to the rest of the UK, without the level of control and investment that Transport for London requires.
Sean Dickinson, CEO of Unicard, says “Across the UK, a lack of integration between bus companies means passengers currently have to contend with disjointed, inefficient, and needlessly expensive bus journeys. The Government has requested that Local Authorities solve this problem through the use of technology.
“Unicard is well placed to deliver on this. One in four passengers in the UK currently use a Unicard system. We’ve already built many of the necessary foundational technologies, we’re well regarded within the ticketing industry, and we have strong working relationships with over 60 percent of the UK’s LARTAs, several transport operators, Future Transport Zones and ticketing solution providers.
“Not only will the solution provide an easier, cheaper, and more consistent travel experience for millions of bus passengers, but it will also generate significant second-order benefits to society, estimated by the DfT at £4.20 for every £1 spent.”
The Innovate UK Smart Grant is the UK government’s flagship grant programme, awarding £125 million to British businesses every year. Grants are available for tech-based projects that offer ‘commercially viable innovative or disruptive ideas’. This is the second grant that Unicard has received from Innovate UK. In April 2022, it was awarded funding to develop its Smart Mobility open transport data collection and visualisation platform.
Part of UK Research and Innovation, Innovate UK drives productivity and economic growth by supporting businesses to develop and realise the potential of new ideas. It connects business to the partners, customers, and investors that can help them turn ideas into commercially successful products and services and business growth.
"}}}],"author":"Unicard","blog_introduction":"Innovation Agency’s Smart Grant to support seamless bus travel for an estimated 1.5 million passengers daily","first_publish_date":"July 26th 2022","meta_description":"Unicard, the UK’s preferred provider of smart ticketing and payment solutions to both public and commercial transport sectors, has been awarded funding from Innovate UK, the UK’s innovation agency, for the second time. The £280,000 grant will support the development of the UK’s first Smart Ticketing Broker for public transport, enabling seamless travel and payments, at the best price, for an estimated 1.5 million UK bus passengers daily.","meta_keywords":"Unicard, innovate uk, funding, r&d, ticketing, broker","meta_title":"Unicard secures Innovate UK funding | Unicard","title":"Unicard secures Innovate UK funding to develop Smart Ticketing Broker"},"first_publication_date":"July 26th 2022","id":"7dd86d3b-5b7a-5430-b5cd-b373be4213f7","last_publication_date":"July 26th 2022","prismicId":"Yt-nmxAAAB4ACDzl","tags":[],"type":"blog_post","uid":"unicard-secures-innovate-uk-funding-to-develop-smart1","url":"/news/unicard-secures-innovate-uk-funding-to-develop-smart1"}},{"node":{"_previewable":"Ys_DORAAACgA6l7t","alternate_languages":[],"data":{"body":[{"id":"a5976876-dcaa-58d2-8941-8de52f525a77","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Sheena has worked with software for over 25 years, starting with the configuration and management of a cross-channel ferry operator’s reservations systems, and more recently within the UC&C data environment where she started as a helpdesk analyst and ultimately managed the Support team, for a company which provides data analytics software to a global customer-base. In March 2022, Sheena joined Unicard as a new challenge, and hasn’t looked back!
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"}}}],"author":null,"blog_introduction":"A big welcome to Sheena who joined the Unicard team in March as a Service Lead.","first_publish_date":"July 19th 2022","meta_description":"Unicard | New Starter","meta_keywords":"Unicard","meta_title":"New Starter | Sheena Harris","title":"Welcome to Unicard Sheena"},"first_publication_date":"July 14th 2022","id":"cd451fd1-3da4-5c48-a356-0e927763bf19","last_publication_date":"July 26th 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commercial transport sectors, to create a seamless, integrated ticketing and travel experience for passengers using public transport services.
The new solution, powered by Unicard’s account-based ticketing (ABT) system and Amdocs’ cloud-based payment platform, will see passengers enjoying a simple, unified “tap-in, tap-out” customer experience for ticketing and payments across various modes of transport spanning bus, rail, tram and micromobility services such as dockless bikes and e-scooters. The multi-modal solution can also be configured to enable multi-operator ticketing.
The aim is to encourage passengers to use sustainable forms of transport by removing the payment friction of switching from one mode of travel to another and providing real-time payment and charging updates.
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"},"role":"Group President of Technology and Head of Strategy"}},{"id":"838e4888-2d84-5a07-842e-e9a5604b0996","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard’s ABT system supports contactless travel, facilitated by tokens in the form of smart tickets, smart cards, mobile apps or digital wallets, while the scalable, automated and API-based nature of Amdocs’ cloud-based payment platform – running on Amazon Web Services (AWS) and part of Amdocs’ Digital Brands Suite as a Service – allows for the quick and easy addition and integration of new mobility and transport service providers.
“Public transport is changing rapidly and Unicard is well placed to support the rollout of more diverse and sustainable integrated networks, particularly with the uptake of new modes of transport including dockless bikes and electric vehicles,” said Unicard CEO Sean Dickinson. “Amdocs, with its global expertise in automation and customer experience, was the ideal partner to help us build this type of solution. This is the latest innovation from our portfolio of solutions designed to make public transport much more affordable and accessible.”
“We’re pleased to partner with Unicard to deliver this important initiative, which promotes sustainable and flexible travel options alongside a frictionless customer experience,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs.
The Unicard-Amdocs solution is set to be rolled out to passengers in the UK initially, through partnerships with city regions, local authorities and other public administration bodies. It will be showcased by Unicard and Amdocs at Transport Ticketing Global 2022, which takes place on 28-29 June 2022 at Olympia London.
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"},"role":"CEO"}},{"id":"b3766b88-7e6a-58fe-98d2-3816c641e891","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"About Amdocs
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit www.amdocs.com
Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business markets that it serves, Amdocs’ ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in Amdocs’ filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2021 filed on December 10, 2021, and our Form 6-K furnished for the first quarter of fiscal 2022 on February 14, 2022 and for the second quarter of fiscal 2022 on May 24, 2022.
"}}}],"author":"Unicard","blog_introduction":"The new solution, powered by Unicard’s account-based ticketing (ABT) system and Amdocs’ scalable, automated payment platform running on Amazon Web Services (AWS), will enable “tap-in, tap-out” ticketing and smart, frictionless mobility for passengers","first_publish_date":"June 29th 2022","meta_description":"Unicard and Amdocs Collaborate to Deliver Integrated Multi-Modal Ticketing for Public Transport Users","meta_keywords":"Unicard Amdocs Multi-model Ticketing","meta_title":"Unicard | Unicard and Amdocs Collaborate","title":"Unicard and Amdocs Collaborate to Deliver Integrated Multi-Modal Ticketing for Public Transport Users"},"first_publication_date":"June 29th 2022","id":"c4a86f83-2efe-5bcd-97bb-a13acb020d67","last_publication_date":"June 29th 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Home-to-School is an extension for Unicard’s market-leading HOPS and Customer Management System (CMS).
The new product is designed to improve both the tracking and auditability of home-to-school travel via smart ticketing, and to provide in-depth data on the usage of such services and their capacity.
Home-to-school travel can be particularly complex, and costly, for local authorities to implement when compared with other types of travel due to several factors:
Unicard’s solution offers the ability to easily blend transport that is delivered via tendered services (such as coaches, minibuses, or taxis) with existing public transport provision in a single ticketing and reporting platform.
It integrates seamlessly with an existing Unicard HOPS and CMS smart ticketing solution, providing a real-time view of actual home-to-school transport usage, making it easier for local authorities to see where efficiencies can be made in procurement. This means Unicard can also offer the public transport expertise that other home-to-school transport solutions do not have.
If you're part of a Local Authority looking to find out more about optimising home-to-school travel with our new product, or simply interested in what we have to offer, get in touch at the link below. We will also be demonstrating the new product at our stand at the Transport Ticketing Global event at Olympia London on June 28-29, 2022.
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advantage of free or discounted public transport.
The Refugee Add-On is an extension for Unicard’s market-leading HOPS and Customer Management System (CMS). The first customer will be Nottinghamshire County Council, who intend to use it on local bus services.
Unicard already provide the smart ticketing infrastructure which manages all aspects of the council’s English National Concessionary Travel Scheme (ENCTS) for elderly and disabled residents across the region.
The Refugee Add-On will extend that scheme to Ukrainian nationals (families and individuals) who have been welcomed to the UK as guests since the start of the war in Ukraine.
Our new product integrates easily with existing ENCTS workflows to simplify the validation and issuance of travel cards and ensure there is no technological barriers to getting the scheme up and running.
Thanks to the flexibility of the Unicard platform, the Refugee Add-On can be up and running in just weeks for our existing customers – a major benefit when considering the urgency of the need to address the arrival of refugees from Ukraine.
Unicard can also provide this solution to new customers who don't already have a Unicard HOPS and CMS, using our cloud-native managed service.
Although other local authorities have schemes which offer free or discounted travel to refugees, these schemes often require passengers to show their passport as proof of identity when they board a bus, which some find embarrassing. However, the Unicard solution avoids this by enabling refugee scheme passengers to use a travel smartcard, just like any other passenger.
Unicard’s solution also offers the flexibility to widen the concessionary scheme further to, for example, war veterans, jobseeksers, and those with hybrid working arrangements where they might only need to travel to an office on certain days of the week.
Unicard already support a Veterans Concessionary Travel Scheme in Scotland, as part of our work with Transport Scotland.
If you're part of a Local Authority looking to find out more about extending your concessionary service with our new product to help our Ukrainian friends, or simply interested in what we have to offer, get in touch at the link below. We will also be demonstrating the new product at our stand at the Transport Ticketing Global event at Olympia London on June 28-29, 2022.
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Together they raised almost 5000 Leva (£2200) for our local selected charity, Karin Dom. With four running disciplines - 400m, 2km, 5km and 10 km - and a wide variety of workshops and activities, 3000 people in total took part in the event.
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Taking place at London’s Olympia on the 28th / 29th June, it is the world's largest transport forum event that shapes the future of smart ticketing and mobility. There are 80 exhibitors and a fantastic range of speakers from the smart ticketing and mobility community.
Come and see us at stand G20 where we will be launching a range of exciting new products at the show, and will have live demonstrations of our complete range of smart ticketing and transport management solutions, including the new version 4 release of our industry-leading HOPS and Customer Management System. Check back over the next few weeks as we announce more details in the run up to the show.
Attending the event is free for Local Authorities and Transport Operators - you can sign up here. If you're attending, please get in touch and let us know.
We are looking forward to seeing you at Transport Ticketing Global 2022.
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In the UK, each year we select a local charity to support, and we have selected Dorset Mind as our pick for 2022. Mental health issues affect 1 in 4 people in the UK every year, including our Unicard team, so we are pleased to help out for a great cause. We will be arranging a variety of fundraising activities and social events in aid of Dorset Mind throughout 2022.
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https://images.prismic.io/unicard/88545175-bf6a-4651-8afc-ccb4034a1cc1_%D1%85%D1%80%D0%B0%D0%BD%D0%B8%D1%82%D0%B5%D0%BB%D0%BD%D0%B8+%D0%BF%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%82%D0%B8+%283%29.jpg?auto=compress%2Cformat&w=1848&h=2464 1848w, https://images.prismic.io/unicard/88545175-bf6a-4651-8afc-ccb4034a1cc1_%D1%85%D1%80%D0%B0%D0%BD%D0%B8%D1%82%D0%B5%D0%BB%D0%BD%D0%B8+%D0%BF%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%82%D0%B8+%283%29.jpg?auto=compress%2Cformat&w=2464&h=3285 2464w","sizes":""},"url":"https://images.prismic.io/unicard/88545175-bf6a-4651-8afc-ccb4034a1cc1_%D1%85%D1%80%D0%B0%D0%BD%D0%B8%D1%82%D0%B5%D0%BB%D0%BD%D0%B8+%D0%BF%D1%80%D0%BE%D0%B4%D1%83%D0%BA%D1%82%D0%B8+%283%29.jpg?auto=compress%2Cformat"},"text":{"html":"Unicard employees donating food and medical supplies to the Ukraine refugee centre in Varna
"}}]},{"id":"4bb94abe-7e2a-5d1a-8b1a-fb4c9ddad49e","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"In Bulgaria, following the recent events in Ukraine, our Varna office personally came together to help with donations to support refugees who had arrived in Bulgaria. Thanks to their joint efforts, almost лв5,000 BGN (approx. £2,100 GBP) was raised responding to calls from the Ukrainian Cultural Centre, and the Coordination Centre for Refugees from Ukraine, for medical supplies, food, hygiene products and other basic necessities. The donations were delivered on the 22nd and 28th of March. We are so happy to support this important activity, and would like to thank everyone in our Bulgarian team for their kind-heartedness and the solidarity they showed with the refugees.
"}}}],"author":"Unicard","blog_introduction":"Dorset Mind is our company charity for 2022, and our Bulgarian office raises nearly лв5,000 BGN (approx. £2,100 GBP) to support humanitarian efforts in Ukraine.","first_publish_date":"April 5th 2022","meta_description":"Dorset Mind is our company charity for 2022, and our Bulgarian office raises nearly лв5,000 BGN (approx. £2,100 GBP) to support humanitarian efforts in Ukraine.","meta_keywords":"Unicard Charity","meta_title":"Update on our Charitable Activities for 2022 | Unicard","title":"Update On Our Charitable Causes"},"first_publication_date":"April 5th 2022","id":"f69c2f0b-ec42-5b66-9f7a-66080be95320","last_publication_date":"April 5th 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November 24th, 2021: Unicard LTD, an established provider of smart ticketing and payment solutions to the public and commercial transport sectors, today announced that the Rail Delivery Group (RDG) will deploy its fully managed HOPS (Host or Operator Processing System) to support the smart ticketing requirements of Train Operating Companies (TOCs) across the UK. The Unicard HOPS solution as a cloud-hosted, multi-tenanted platform is the first of its kind in the rail sector. When used by multiple TOCs, it is secure, scalable and supports multi-modal ticketing across rail and other forms of public transport.
The multi-tenanted HOPS will allow RDG and the TOCs to streamline the processing of smart rail tickets, monitor travel patterns and reduce costs. At the time of launch, Unicard’s solution will consolidate the HOPS of 17 different TOCs onto a centralised system, with scalability built in to accommodate future growth as the changes with the transition to Great British Railways (GBR) come online. The interoperable system provides RDG and the TOCs with a flexible, scalable cloud infrastructure, to manage and process all ITSO accredited smart ticket products, transactions and passenger journeys.
"}}},{"id":"d5445765-2259-590d-9c62-970ba7d18bf0","slice_type":"quote","primary":{"author":"Simon Moorhead","company":"RDG","image":{"alt":null,"copyright":null,"fixed":null},"quote":{"html":"We needed a flexible smart ticketing infrastructure that could support multiple train companies across the UK and Unicard’s hosted solution met with our specifications. It provides us with the ability to centralise and streamline processing capabilities, onboard new train operators and track smart card data and transactions. It also has the potential to support other forms of smart ticketing in the future
"},"role":"CIO"}},{"id":"ad626b08-c705-5148-b5ef-998aa3fd86e1","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard’s HOPS is a highly resilient solution with transaction processing and reporting capabilities. It allows TOCs to migrate from a hardware and on-premise system to a fully hosted and multi-tenanted solution. The HOPS facilitates a more efficient and effective way to process smart card transactions, monitor passenger journeys and customer behaviour. Capacity can be scaled up and down to manage peak activity. The standardised solution makes it quicker and easier to set-up new configurations and onboard additional TOCs. It’s also a secure solution that provides full visibility of all smart ticketing activity via a single user interface.
Unicard has a strong heritage in the smart ticketing space. Its solutions enable Local Authorities and commercial operators to deliver standard and concessionary travel schemes across transport networks and meet with new FTZ requirements. Unicard systems are deployed by 60 national, regional and local authorities throughout the UK to support bus travel and other modes of transport, supporting millions of smart cardholders.
Sean Dickinson, CEO of Unicard, explained: “We have collaborated very closely with RDG to optimise the provision of our HOPS managed service, to support the evolving needs of RDG and the train operating companies in line with the Williams Rail Review. We’re delighted to be part of this exciting new partnership, delivering our solution which is designed to improve service delivery, the customer experience and how tickets are retailed. We share RDG’s commitment to driving innovation, creating a set of common standards and making travel easier”.
Sean added: “This win also contributes to Unicard’s wider rail strategy, where we are providing a capability that removes the barriers to entry for third-party providers, and extends the opportunity to Local Authorities looking to offer smart ticketing for rail”.
Simon Moorhead, Chief Information Officer at the Rail Delivery Group, said: “The rail industry is committed to driving innovation and improving the customer experience for rail passengers. We needed a flexible smart ticketing infrastructure that could support multiple train companies across the UK and Unicard’s hosted solution met with our specifications. It provides us with the ability to centralise and streamline processing capabilities, onboard new train operators and track smart card data and transactions. It also has the potential to support other forms of smart ticketing in the future”.
"}}}],"author":"Unicard","blog_introduction":"Unicard Signals Expansion into Rail Sector with Industry First Cloud-Based, Multi-Tenanted HOPS Configured to Support 17 Train Operators at Launch","first_publish_date":"November 24th 2021","meta_description":"Rail Delivery Group (RDG) will deploy Unicard's fully managed HOPS (Host or Operator Processing System) to support the smart ticketing requirements of Train Operating Companies (TOCs) across the UK. The Unicard HOPS solution as a cloud-hosted, multi-tenanted platform is the first of its kind in the rail sector. When used by multiple TOCs, it is secure, scalable and supports multi-modal ticketing across rail and other forms of public transport.","meta_keywords":"ITSO, HOPS, RDG, Unicard, Smart Ticketing","meta_title":"RDG Selects Unicard HOPS for Smart Ticketing","title":"Rail Delivery Group Selects Unicard to Deliver Smart Rail Ticketing for Multiple UK Train Operators"},"first_publication_date":"November 24th 2021","id":"2d055b7e-e410-52bf-b77b-e50f901e6cc2","last_publication_date":"November 24th 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https://images.prismic.io/unicard/a84ea7c0-a6c8-40d5-befb-a00205744a09_71835-l.webp?auto=compress%2Cformat&w=1232&h=1232 1232w, https://images.prismic.io/unicard/a84ea7c0-a6c8-40d5-befb-a00205744a09_71835-l.webp?auto=compress%2Cformat&w=1848&h=1848 1848w, https://images.prismic.io/unicard/a84ea7c0-a6c8-40d5-befb-a00205744a09_71835-l.webp?auto=compress%2Cformat&w=2464&h=2464 2464w","sizes":""},"url":"https://images.prismic.io/unicard/a84ea7c0-a6c8-40d5-befb-a00205744a09_71835-l.webp?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"d8524cd9-fb52-53e6-b82b-29996e3e798d","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Solent Transport continues to make rapid progress with its Future Transport Zone (FTZ) programme for the Solent region, most recently awarding a £2.4m contract for the development of a Mobility-as-a-Service (MaaS) solution. The new MaaS product will make it easier to access transport services in the Solent region, (pop.1.3M) which includes Portsmouth, Southampton, South Hampshire and the Isle of Wight. The successful consortium, led by Trafi in partnership with Unicard and the Behavioural Insights Team, has already started work on developing the app which will make travel in the Solent region easier, more accessible, more efficient and more customer focused. The first version of the product will be launched before the end of the year.
MaaS provides journey planning and payment across every mode of transport in a convenient and compelling way. By integrating the various modes of transport in the region into the app, as well as the systems behind them, Solent Transport hopes to maximise the positive impact of more sustainable travel choices on outcomes such as car dependency, access to employment opportunities and emissions.
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"},"role":"Transport Minister"}},{"id":"a9d73134-5a87-5674-bdc2-d4159eb95d93","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Solent MaaS sets new template for FTZ
The MaaS project is part of the £28.8m of funding allocated to Solent Transport from the Department for Transport’s FTZ programme. The regional MaaS app will be the first multi-city product in the UK and will set a new standard for how to provide future transport services. Building on recent DfT projects, including the Bus Open Data Service, it will align with the vision for all rail and bus services outlined this year in the recent Bus Back Better and Great British Railway strategies.
The app, powered by Trafi, will consist of a journey planner, smart ticketing, payment system and will experiment with incentives to encourage travellers to use more sustainable modes. It will also include a carbon footprint calculation to help people make choices that benefit their environment. Rail, Ferry and Bus connections, as well as bikes, e-scooters and car rental services will all be available from the MaaS app.
The Solent Go smart travel system, provided by Unicard, will be essential to ensure that the new scheme successfully integrates with existing travel and ticketing options and regional transport operators. The easy use of smart card ticketing within MaaS that Unicard enables, will help to promote Solent Transport’s mission of transport equality, by providing viable options for users without smartphones.
Measuring the impact of MaaS
Solent Transport and the winning consortium will work with the Universities of Portsmouth and Southampton to carry out research into how MaaS changes travellers’ behaviour. Unicard are assisting with the research goals of the project by providing data on existing travel patterns in the region. This will enable the positive impacts of the new MaaS scheme to be quantified and potentially applied to other regions of the UK.
The Behavioural Insights Team’s role will be testing how the MaaS product changes travel behaviour relative to a ‘control’ group of non-users and assist in developing the product to make it easier and more helpful for customers to use.
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"},"role":"CEO"}},{"id":"d41885d8-e6f7-5673-af46-a90cd3c60238","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Transport Minister Trudy Harrison said, “From making it easier for local residents to access transport to easing congestion and improving air quality, innovation in transport is vital, which is why Solent Transport’s Future Transport Zone has the backing of this Government. I’m excited to see how this app could change the way people in the local area travel, making our journeys easier, cleaner and more efficient.”
Cllr Lynne Stagg, the Acting Chair of the Joint Committee, Solent Transport, said: “With the innovative development of a MaaS product, Solent Transport and its partner authorities are pioneering technology that will improve the Solent region as a place to live, work and visit. Convenient and comprehensive, the MaaS mobile app will not only be a useful tool for people on the move, but will also give us important insights for improving existing services and offering new ones to make travel easier, smarter and greener.”
Damian Bown, Commercial Director, Trafi, explained: "We're delighted to be powering the UK's first multi-city Mobility-as-a-Service scheme with Trafi technology. This comes only a few months after Trafi launched a MaaS service for Munich and builds upon experience providing regional MaaS in Switzerland and the original Jelbi service in Berlin. Everybody who lives or travels through the Solent region will benefit from the variety of transport services being integrated. The Solent Transport MaaS project is unique for its focus on researching how to encourage behaviour change, and ushers in a new era for mobility in the UK; one that is fully aligned with the DfT’s goal of creating convenient and sustainable transport alternatives to the private car."
Sean Dickinson, CEO of Unicard, said: “Unicard is a long-term partner of Solent Transport going back to 2003 and we are extremely proud to be playing an integral role in this ground-breaking transport initiative. Solent will act as the blueprint for other regions looking to roll out their own mobility services. Through our partnership we are able to deliver a sustainable, inclusive, accessible and integrated transport solution where Unicard will bring key capabilities that suits the needs and aspirations of communities, businesses and visitors in the Solent region.”
Sean added: “Our expertise informed over two decades developing smart ticketing and payment solutions means that Unicard can now provide the innovative infrastructure and capability, to help operators to deliver integrated transport services efficiently and cost effectively.”
David Halpern, CEO of BIT, said: “We are really excited to be part of this truly innovative and groundbreaking project, a first for the UK. To achieve the government’s environmental targets it's imperative that transport systems are built around a deep understanding of the behaviours and needs of their customers – making it easy and attractive to travel in more sustainable ways. MaaS platforms put this centre stage, and so hats off to Solent Transport for blazing this trail, and for committing to rigorous research, evaluation and improvement as they go, which will ultimately benefit everyone."
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https://images.prismic.io/unicard/f3cf8dad-b414-4ec6-af54-60ab152d207e_Nottingham.jpg?auto=compress%2Cformat&w=1232&h=943 1232w, https://images.prismic.io/unicard/f3cf8dad-b414-4ec6-af54-60ab152d207e_Nottingham.jpg?auto=compress%2Cformat&w=1848&h=1415 1848w, https://images.prismic.io/unicard/f3cf8dad-b414-4ec6-af54-60ab152d207e_Nottingham.jpg?auto=compress%2Cformat&w=2464&h=1887 2464w","sizes":""},"url":"https://images.prismic.io/unicard/f3cf8dad-b414-4ec6-af54-60ab152d207e_Nottingham.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"9e0253f8-2cdb-56d5-a552-d9355e70c1bf","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard is pleased to announce that it has been selected by Nottinghamshire County Council to provide the smart ticketing infrastructure that will support the County Council’s concessionary travel scheme. Nottinghamshire has adopted a suite of Unicard’s fully hosted and managed solutions that cover transport data management, integration and payments.
The integrated solutions allow Nottinghamshire County Council to manage all aspects of its ENCTS concessionary travel card scheme for elderly and disabled residents across the region. This includes Unicard’s Host Operator or Processing System (HOPS), Unicard’s Customer/Card Management System (CMS) and Unicard’s Concessionary Portal (CCRS).
The Unicard HOPS supports the full range of ITSO smart ticketing schemes, processing and validating concessionary fares and customer journeys. Nottinghamshire County council can use the HOPS to access transaction and travel data in real time to support the passenger or to reconcile fares with local bus operators, in line with ENCTS.
Unicard’s CMS is a web-based solution that enables the council to manage all aspects of their concessionary travel cards from cardholder registration to production. Once a smart card application has been processed, the new requests are sent automatically via the CMS to a local printing bureau for final production. Smart cards are then fulfilled and delivered to the cardholder’s address. And the CMS allows the ongoing management of the concession entitlement and associated cards.
The CMS will be fully integrated with the Nottinghamshire customer-facing website (CCRS), which is tailored for concessionary travel schemes and configured to meet end-user requirements. It is simple and intuitive to navigate, ensuring elderly and disabled residents can complete their applications online for travel smart cards in a few easy steps, with assistance as required.
Both the CMS and CCRS systems can also be used internally by council staff if required, to process smart card applications on a resident’s behalf in a matter of minutes. This process ensures that all eligible residents who qualify for concessionary travel can access the services to which they are entitled.
The contract agreement was made following a Framework procurement process set-up by Nottinghamshire County Council. The Nottinghamshire Framework is also available to other Local Authorities to procure the Unicard solution for up to 5 years with extensions available up to further 5 years as well as a complementary card bureau service from Euclid.
Dave Bennett, Ticketing & Client Engagement Officer at Nottinghamshire County Council said: “Concessionary travel plays an important role in the community. We’re committed to maintaining a reliable and accessible service for elderly and disabled residents. It was important that we were able to work with a partner that could deliver a service that can be easily accessed online and through traditional channels. Unicard provided the County Council with a set of integrated solutions that manage passenger data and transactions, and also deliver a consistent and high-quality user experience”.
Sean Dickinson, CEO of Unicard, explained: “Unicard has an excellent track record of working with Local Authorities throughout the United Kingdom. We are delighted and proud to be providing Nottinghamshire with a fully hosted and managed infrastructure that supports all of their ENCTS requirements. We’ve always worked closely with our customers to help them innovate and address new challenges and we look forward to developing our new relationship with Nottinghamshire”.
He added: “We deliver the capabilities to manage both concessionary and commercial travel schemes. Our smart ticketing and mobility solutions allow our customers to improve existing services and introduce new schemes that incorporate bus and rail, with bikes, e-scooters and other flexible travel options”.
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https://images.prismic.io/unicard/9f898c23-8d06-4923-a5c0-64340e277a9b_Edinburgh-Bus+2.jpg?auto=compress%2Cformat&w=1232&h=693 1232w, https://images.prismic.io/unicard/9f898c23-8d06-4923-a5c0-64340e277a9b_Edinburgh-Bus+2.jpg?auto=compress%2Cformat&w=1848&h=1040 1848w, https://images.prismic.io/unicard/9f898c23-8d06-4923-a5c0-64340e277a9b_Edinburgh-Bus+2.jpg?auto=compress%2Cformat&w=2464&h=1386 2464w","sizes":""},"url":"https://images.prismic.io/unicard/9f898c23-8d06-4923-a5c0-64340e277a9b_Edinburgh-Bus+2.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"69db1409-d7a7-5758-8346-5ebc9ce8f315","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Euclid, suppliers of customised smart travel management solutions, and Unicard, providers of smart ticketing and payment solutions to the public transport sector, today announced a joint initiative supporting concessionary bus travel throughout Scotland for disabled children under the age of five with a companion. Euclid and Unicard regularly engage in joint implementations and each company is independently contracted for the provision of services into Transport Scotland. A back-office solution comprising Euclid’s Fareshare platform and Unicard’s ITSO HOPS supports the extension of Transport Scotland’s National Concessionary Travel Scheme (NCTS) to accommodate eligible disabled under-fives and accompanying adult.
Children in Scotland under the age of five are eligible for free bus travel. However, the new legislation passed by the Scottish Parliament entitles eligible disabled children under the age of five to travel with a companion at no extra cost. To take advantage of the new scheme, disabled under 5s will be able to apply for a National Entitlement Card which provides eligibility to be accompanied by an adult companion travelling free of charge. The NEC is ITSO enabled, so every journey will be processed by Unicard’s HOPS as standard practice. Those transactions are then reconciled by Euclid’s Fareshare platform, which validates the concession, processes the usage data and calculates the correct reimbursement to the relevant bus operator.
Gareth Neal, Project Manager at Euclid: “Delivering the companion concession scheme provides a vital service that helps the community and we’re delighted to be making such a valuable contribution. Our solution classifies journeys and manages settlements with commercial operators, supporting all NEC travel schemes. By holding in excess of one billion transactions, Fareshare is used to generate reports, study passenger trends, analyse payments to operators and even identify fraudulent behaviour. Euclid will continue to support Transport Scotland as they adapt their travel schemes to provide more new passenger services”.
Sean Dickinson, CEO of Unicard, added: “We’re very proud to be playing an important role in delivering this concessionary travel scheme. The deployment marks another milestone in the long-term relationship between Euclid and Unicard. We’ve worked jointly on a number of major deployments across the UK, where our combined back-office solution has enabled customers to deliver concessionary and commercial services at scale. We’re committed to ensuring that all eligible passengers have access to concessionary travel, and our products and services enable the addition of new capabilities to meet the ever-changing requirements of the smart ticketing marketplace”.
Ends
"}}},{"id":"847e31e9-ca51-5524-8c25-400c30dbd600","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"About Euclid
Based in Hampshire, Euclid is the largest ITSO smartcard provider, issuing concessionary cards from its secure bureau to 90% of English councils on a same day service. The company has over 30 years’ experience in smart / ID schemes, including software and hardware development. Euclid’s transport ticketing portfolio includes the Faredeal Concessions Management System which hosts almost 3 million concessionaires, also the Fareshare re-imbursement system. This latter is installed across numerous clients; it includes a reports module which utilises the world’s most powerful, associative indexing engine at its core, with data being compressed and optimised in-memory for maximum performance.
Customer service and on time / on budget delivery are critical for Euclid, with a demonstrable record of always achieving this aim.
About Unicard
Unicard is a provider of transport management solutions enabling Local Authorities and commercial transport operators alike to launch and manage their own smart ticketing schemes. The portfolio of fully hosted and managed solutions supports travel scheme expansion from single usage or concession, to multi-modal and multi-operator configurations.
Unicard’s solutions are built around a complete suite of software products using open and distributed architectures. We have direct relationships with organisations, but we also partner with third party service suppliers to ensure that our customers benefit from comprehensive travel solutions. This partnership culture also enables us to provide OEM software components to ITSO certified terminals and systems from transport equipment suppliers and system integrators.
About the National Concessionary Travel Scheme (NCTS)
The NCTS is managed by Transport Scotland on behalf of the Scottish Government and provide free bus travel for eligible residents of Scotland using the National Entitlement Card (NEC). The NEC also allows for free companion travel for eligible disabled people, which has been extended to include eligible disabled children under 5 from 1 April 2021.
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February 11th, Unicard LTD, a provider of smart ticketing and payment solutions to the public transport sector, today announced that its Host Operator or Processing System (HOPS) central back office solution, which securely processes all smart transactions, has been selected by Transport Scotland to manage both commercial journeys and the Scottish National Concessionary Travel Scheme. The scheme entitles 1.4 million older and disabled people to free bus transport, and discounted travel concessions for young people (Young Scot Cardholders), throughout Scotland.
Unicard’s HOPS is a transport data management system that supports all ITSO accredited smart ticketing schemes. It is a fully automated, scalable, and secure solution, capable of handling high volumes of ITSO messaging and data transactions. The HOPS provides Transport Scotland with the ability to monitor live reporting data, track concessionary fares and manage smart reimbursements with transport operators.
The HOPS can be configured to support the Scottish Government’s plans to introduce a national concessionary bus travel scheme for the under 19s age group and disabled children under 5 with free transport for their companion. It can also be configured to support commercial ticketing for other modes of public transport across Scotland.
Unicard has vast experience, and a strong heritage in smart ticketing and payments for concessionary and smart travel schemes. Its solutions enable Local Authorities and transport operators to deliver commercial and concessionary travel schemes. Unicard’s suite of smart ticketing solutions have been adopted by over 60 Local and Regional Authorities in England. This agreement marks the company’s first major deployment in Scotland as it continues to expand its footprint across the UK.
Debbie Walker, Business and Operations Manager, Transport Scotland, explained: “Public transport services in Scotland have had to adapt to the COVID-19 situation. The Unicard platform will help us to ensure that concessionary ticketing services are provided to the highest standard and with continuity, allowing us to use the data produced by the platform to monitor journeys and passenger numbers. This deployment reflects our ongoing investment in digital services to deliver a sustainable transport network that allows all journeys in Scotland to made using smart ticketing or payment”.
Sean Dickinson, CEO of Unicard, said: “We’re extremely pleased to be working with Transport Scotland. The Unicard HOPS is a comprehensive back office system that supports smart ticketing and payment services. It will play an integral role in supporting concessionary travel across Scotland. We continue to expand our solutions and services to other parts of the UK, whilst continuing to work closely with some of the largest Local Authorities in England. Our solutions portfolio helps customers to capitalise on new opportunities presented by Future Transport Zones, and the renewed investment in public transport. Our fully integrated and hosted solutions enable Local Authorities to incorporate bikes, e-scooters and electric vehicles to their existing bus and rail travel schemes”.
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616w, https://images.prismic.io/unicard/483a22f0-7b64-4f0f-b473-5c89784eba38_e-scooter-4496668_1280.jpg?auto=compress%2Cformat&w=1232&h=924 1232w, https://images.prismic.io/unicard/483a22f0-7b64-4f0f-b473-5c89784eba38_e-scooter-4496668_1280.jpg?auto=compress%2Cformat&w=1848&h=1386 1848w, https://images.prismic.io/unicard/483a22f0-7b64-4f0f-b473-5c89784eba38_e-scooter-4496668_1280.jpg?auto=compress%2Cformat&w=2464&h=1848 2464w","sizes":""},"url":"https://images.prismic.io/unicard/483a22f0-7b64-4f0f-b473-5c89784eba38_e-scooter-4496668_1280.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"1eb4b280-9133-536c-bc55-301fa6add936","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard is pleased to announce that it has received funding from Innovate UK to accelerate the development of Unicard Smart Mobility, an open transport data collection and visualisation platform. The next generation platform will enable UK Local Authorities to adopt micromobility services, in the form of dockless bikes, e-scooters, and electric vehicle rentals, and provide real-time data to support transport policy and urban planning, service integration, and inventory management.
This initiative is part of the UK Innovation Agency’s Sustainable Innovation Fund to develop more sustainable transport options, contribute to a cleaner growth strategy and help to minimise the impact of COVID-19.
Unicard’s existing transport data management, integration and payments technology platform is designed to support smart card-based travel schemes for Local Authorities and commercial transport operators. Unicard’s software and solutions are used by 40% of local and regional authorities across the UK.
Unicard Smart Mobility allows Local Authorities to extend their capabilities, and launch new mobility schemes, bridging the technical gap between traditional rail and bus operators and new micromobility service providers. It offers Local Authorities the opportunity to address the challenges associated with introducing new forms of transport into metropolitan areas.
Unicard Smart Mobility simplifies the process of collecting mobility data based on a new, open data sharing standard developed in conjunction with Local Authorities and commercial operators. It acts as a centralised hub that aggregates real-time data from multiple sources across transport networks. The data is easily accessible and provides customers with live and historical information that can be used for business intelligence, monitoring and reporting purposes. The data can also be used to develop customer-facing applications and services that show available transport options.
Besides contributing to developing more sustainable and greener travel options, the aggregated data from the Unicard Smart Mobility platform can be used to inform policy and decision making. It also provides Local Authorities with the ability to manage fixed assets and locations, in the form of bus stops and train stations, and floating assets such as dockless bikes and e-Scooters. The data that is generated by the platform can be leveraged to ease traffic congestion, improve pedestrian safety and minimise street clutter created by floating assets.
Unicard Smart Mobility integrates directly with traditional ticketing and data sources such as ITSO smart card transactions. It’s a scalable and flexible platform applicable to all mobility assets, including buses, drones, private vehicles, dockless bikes and e-Scooters, and smart parking spaces.
Sean Dickinson, CEO of Unicard, explained: “The collaboration with Innovate UK has been very productive and we’re delighted to be driving this initiative. Unicard Smart Mobility is optimised to support Future Transport Zones, Local Authorities and commercial operators, as they expand their travel schemes. The platform will help to define a new, open UK industry standard for sharing micromobility data. This data has applications for end-users, but crucially it can be used by national government, regional and local authorities for information gathering, policy and planning purposes. It will help to facilitate the introduction of new modes of transport, measure their social, economic and environmental impact, and inform new legislation”.
Dr Ian Campbell, Innovate UK Executive Chair, said: “In these difficult times we have seen the best of British business innovation. The pandemic is not just a health emergency but one that impacts society and the economy”.
He added: “Unicard Smart Mobility, along with every initiative Innovate UK has supported through this fund, is an important step forward in driving sustainable economic development. Each one is also helping to realise the ambitions of hard-working people”.
Innovate UK drives productivity and economic growth by supporting businesses to develop and realise the potential of new ideas. It connects businesses to the partners, customers and investors that can help them turn ideas into commercially successful products and services and business growth.
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Unicard HOPS is a transport data management system that supports all ITSO smart ticketing schemes. It will allow Staffordshire County Council to process and validate concessionary fares and passenger journeys for elderly and disabled residents across the region. Staffordshire County Council can also use the HOPS to access live transaction and travel data to support the passenger and reconcile fares with local bus operators, in line with ENCTS.
Unicard HOPS is a fully automated, scalable and secure solution that handles all ITSO messaging and transaction history. It can be integrated with existing systems and infrastructure, but it can also be incorporated with a full range of back-office functions to deliver more comprehensive smart ticketing and payments programmes.
Unicard has a strong heritage in the smart ticketing space. It’s software and solutions have been deployed by 40% of local and regional authorities throughout the UK. Its solutions enable Local Authorities and commercial operators to deliver commercial and concessionary travel schemes across transport networks.
David Williams, Cabinet Member for Highways and Transport at Staffordshire County Council, explained: “We needed a system that enabled us to manage all aspects of the concessionary travel scheme for elderly and disabled residents across the region. Budgeting and finance are key to the management of services. It’s important to have visibility of the data and activity generated by the concessionary scheme. With the Unicard HOPS platform we can monitor the latest reporting data, track concessionary fares and eventually manage smart reimbursements to the bus operators”.
Sean Dickinson, CEO of Unicard, said: “The Unicard HOPS is integral to smart ticketing infrastructures and travel schemes up and down the country. This has allowed us to develop good working relationships with our customers. We are very excited by this new deployment and the opportunity to be working with Staffordshire County Council. Our fully integrated and hosted solutions support all ENCTS requirements. Although, Local Authorities can also leverage our solutions to augment their existing bus and rail travel schemes with new modes of transport, including bikes, e-scooters and electric vehicles”.
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Alex will be responsible for the development and execution of a product solutions-led strategy that will bring new products to market and allow Unicard to expand into new areas. Mobility is intrinsic to the new market landscape and Alex will build on Unicard’s existing ABT and MaaS solutions to develop a broader and more integrated offering.
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An expert in product design and development, Alex’s expertise also includes the delivery of dynamic front end solutions. He has a keen understanding of the needs of consumers and how organisations can address those needs with compelling new propositions.
Alex joins the senior management team during a period of rapid expansion for the business. He will report directly to Unicard’s CEO, Sean Dickinson.
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A seasoned industry veteran with over 16 years’ experience at senior management level, Kenny will oversee the company’s software development process and is charged with building an operational resilience that will enable Unicard to continue to innovate, and deliver new products and services for its customers.
Kenny’s duties will include strategic technology planning, and the delivery of new policies and procedures that will enrich Unicard’s solutions portfolio. The technology development strategy will focus heavily on the delivery optimisation of Unicard’s ABT and MaaS propositions. Kenny will work closely with the product management team to ensure that resources are in place to support the company’s product roadmap.
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"},"role":"CEO"}},{"id":"6ba01574-c104-55e6-9f5c-0e6ba377b6d5","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Kenny has a strong track record of developing high-impact technological solutions for major enterprises to public sector organisations. He is passionate about delivering world-class products, solutions and customer service and has experience of managing large offshore teams. The software engineering team will benefit from his leadership, while his blend of commercial and technical expertise will help to cement customer relationships.
Kenny’s CTO appointment follows hot on the heels of Sean Dickinson’s recent CEO appointment. This reflects Unicard’s decision to strengthen its senior management team to drive business growth and capitalise on new market opportunities. Kenny will report directly to Sean and together they will outline the company’s strategic technology vision.
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"},"role":"CEO"}}],"author":null,"blog_introduction":"Unicard is pleased to announce it has appointed Kenny Sendel to the post of Chief Technology Officer (CTO). 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This marks another key development in Unicard’s ongoing partnership with Oxfordshire County Council.
Unicard provides a portfolio of fully hosted and managed solutions that allow local authorities to deliver smart ticketing. The Unicard Hot-Listing solution provides local authorities with the means to identify and catalogue lost or stolen concessionary travel cards. That information is then shared with local travel operators to prevent fraudulent journeys from taking place. The solution is ITSO compliant and allows local authorities to better manage their ENCTS schemes and reduce the risk of fraud.
Oxfordshire is operating Unicard systems procured through the Transport for the West Midlands (TfWM) Framework Agreement.
Unicard’s relationship with Oxfordshire began in 2012 with the adoption of Unicard’s Host Operator Processing System (HOPS). Since then Oxfordshire has upgraded its smart ticketing capabilities to meet requirements. It has adopted Unicard’s Card Management System (CMS), to manage, process and produce its concessionary travel cards. This was followed by the deployment of Unicard’s Concessionary Portal (CCRS), a customer-facing portal. It has now added Unicard’s Hot-Listing to the solutions stack.
Unicard installed the solution and provided additional training and support. Since going live, Oxfordshire has realised significant time and cost savings. The solution has already proven to block the use of a large number of fraudulent cards.
"}}},{"id":"57cbed7a-530c-554c-a28c-dbff13366b6e","slice_type":"quote","primary":{"author":"Shirley McAneny","company":"Oxfordshire County Council","image":{"alt":null,"copyright":null,"fixed":null},"quote":{"html":"Unicard worked in partnership with the Project Manager to support the County Council’s ‘Hot-Listing’ Project to prevent the fraudulent use of buses passes in Oxfordshire
Unicard provided professional technical support and advice to ensure the project facilitated a comprehensive solution to any problems that were encountered and ensured the ‘Hot-Listing’ project was delivered to schedule and timescale
We have long and trusted relationships with our Local Authority customers and we have always been responsive to their needs. So, we’re very proud to be working closely with Oxfordshire County Council to help them address fraudulent activity Many Local Authorities experience the mis-use of their concessionary travel schemes.
Unicard provides them with robust Hot-Listing capabilities that mitigate the fraudulent use of travel cards, which in turn reduces costs and drives operational efficiencies
Unicard LTD, a provider of smart ticketing and payment solutions to the public transport sector, today announced that it has appointed Sean Dickinson to the post of Chief Executive Officer (CEO). Dickinson, who previously held senior roles at Ericsson and Synchronoss Technologies, will oversee the expansion of the business as Unicard establishes its position in new markets.
The UK public and commercial transport market is entering a new phase of development. This is being driven by services that incorporate multiple modes of transport, including rail, bus, cycle hire and e-scooter rentals. These travel schemes are powered by Mobility-as-a-Service (MaaS) solutions that are enabled by smart ticketing.
Unicard is well placed to help customers take advantage of new trends and initiatives in public transport. Unicard has already delivered Account-Based Ticketing (ABT), and its MaaS product suite provides Local Authorities and commercial operators with the ability to respond to these new dynamics.
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"},"role":"CEO"}},{"id":"fdbd8d58-64ce-58bc-8478-479740a2cd8f","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Sean added: “Unicard is a well-respected brand, renowned for the quality of its products and delivery of its services, along with its willingness to collaborate with customers and partners. I intend to build on these values as we move into the next phase of the company’s development”.
Peter Verrept, Chairman of Unicard, explained: “Unicard has a strong heritage in the smart ticketing space. We have long-standing relationships with customers because of our commitment to delivering an excellent service”.
“We have evolved to meet the needs of the market. Subsequently, our ABT and MaaS products are helping to reshape the environment as our customers demand more intelligent and flexible travel solutions”, Peter added.
He concluded: “We decided to strengthen the management team and I’m delighted to be introducing Sean to the company during this exciting period of growth and transition”.
Unicard’s fully hosted and managed smart ticketing and payment solutions have been deployed by Local Authorities across the UK to support ENCTS / concessionary travel, and a wide range of public transport and commercial travel schemes. Its ABT and MaaS product lines spearhead a diverse portfolio that offers customers a comprehensive suite of managed solutions. The company operates across multiple transport segments including bus, rail, e-scooters, and bicycles, working with providers to deliver smart ticketing programmes.
"}}}],"author":null,"blog_introduction":"Unicard LTD, a provider of smart ticketing and payment solutions to the public transport sector, today announced that it has appointed Sean Dickinson to the post of Chief Executive Officer (CEO).","first_publish_date":"September 3rd 2020","meta_description":"Unicard LTD, a provider of smart ticketing and payment solutions to the public transport sector, today announced that it has appointed Sean Dickinson to the post of Chief Executive Officer (CEO).","meta_keywords":null,"meta_title":"Unicard Appoints Sean Dickinson as CEO to Drive Business Growth","title":"Unicard Appoints Sean Dickinson as CEO to Drive Business Growth"},"first_publication_date":"November 17th 2020","id":"3dadf517-cb8e-577c-b922-1d4f7e46baff","last_publication_date":"January 29th 2021","prismicId":"X7PV_BEAACQA_rIH","tags":[],"type":"blog_post","uid":"unicard-appoints-sean-dickinson-as-ceo-to-drive-business-growth","url":"/news/unicard-appoints-sean-dickinson-as-ceo-to-drive-business-growth"}},{"node":{"_previewable":"X7PU2xEAACQA_q2-","alternate_languages":[],"data":{"body":[{"id":"14ca012e-eb2e-5edb-aaf0-2a233d50a7a0","slice_type":"image","primary":{"gallery_name":{"html":""}},"items":[{"image":{"alt":"Top deck of 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308w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=616&h=373 616w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=1232&h=746 1232w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=1848&h=1119 1848w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=2464&h=1492 2464w","srcWebp":"https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=1232","srcSetWebp":"https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=308&h=186 308w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=616&h=373 616w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=1232&h=746 1232w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=1848&h=1119 1848w, https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat&w=2464&h=1492 2464w","sizes":""},"url":"https://images.prismic.io/unicard/3ada4eda-deb9-4625-ad00-29d5555dfeff_northamptonshire.jpg?auto=compress%2Cformat"},"text":{"html":""}}]},{"id":"4dba53b4-b2ce-505e-8acd-d26f8479b6a8","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard is pleased to announce that its fully hosted and managed smart ticketing solution has been implemented by Northamptonshire County Council to provide an online service that allows elderly and disabled residents to apply for, renew and replace concessionary travel cards.
The fully hosted and managed solution allows Northamptonshire County Council to manage its ENCTS concessionary travel card programme. Northamptonshire has deployed the Unicard Concessionary Portal (CCRS), a customer-facing portal, and Unicard’s Card Management System (CMS), which manages all cardholder information and requests. The CMS also enables council staff to quickly process applications manually on behalf of residents that do not wish to use the portal.
The CCRS is a fully customisable website that is optimised for PCs and all mobile devices. It is intuitive and simple to navigate, allowing elderly and disabled residents to fill out their details and complete their travel card application in a few easy steps. Residents can access the CCRS-powered website from the comfort of their own home, or they can visit a local library where council staff equipped with tablets can help them with the application process.
Unicard’s CMS is a web-based solution that allows Northamptonshire to coordinate all aspects of registration, production and management of concessionary travel cards. The CMS is a flexible solution and like the CCRS it can be adapted for internal use, enabling council staff to process applications on behalf of residents. Council staff can take a resident’s details and create a request for a travel card within two minutes. This feature ensures that all eligible residents are able to qualify for concessionary travel. Once an application has been created the new requests are sent automatically via the CMS to a local printing bureau for final production.
The CMS is fully integrated with Unicard’s Host Operator Processing System (HOPS). Using the HOPS, Northamptonshire can access transaction data generated by concessionary journeys with local bus operators and reconcile fares in line with ENCTS. It has a clean and simple user interface and allows Northamptonshire to access card information or travel data and use the built-in reporting tools.
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"},"role":"Chairman"}},{"id":"148534d9-f35a-5034-b576-ed8a32f53f02","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"He added: “We’re absolutely delighted to be helping Northamptonshire County Council deliver a service that meets its ENTCS requirements”.
“Unicard strives to be the preferred provider to all Local Authorities, delivering the resources they need to rollout comprehensive smart ticketing programmes”.
“Unicard’s fully integrated and hosted solution is capable of supporting a full range of public transport schemes, including everything from local bus and rail travel, to public cycle hire and the renting of electric scooters”, Verrept concluded.
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"}}]},{"id":"b22c5ab0-9617-5aa9-992b-42e13a57c7f8","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"Unicard are the engine behind ITSO on mobile, enabling ITSO tickets on Android.
In 2018, ITSO Ltd, along with Idemia and Unicard delivered the ability to use the ITSO national smartcard on mobile devices. As smartphones become our wallet, ITSO on Mobile promises to make ticketing better and smarter for the travelling public.
The solution was launched working together with Google and the implementation makes the ITSO card emulation available on Google Pay.
For further information, please check ITSO.
Unicard strives to be the preferred provider to all Local Authorities, delivering the resources they need to rollout comprehensive smart ticketing programmes.
"},"role":"Chairman"}},{"id":"d5bcd383-353f-55a3-bf52-cdf213f59368","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null},"button_text":null,"text":{"html":"“Unicard’s fully integrated and hosted solution is capable of supporting a full range of public transport schemes, including everything from local bus and rail travel, to public cycle hire and the renting of electric scooters”, Verrept concluded.
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