{"componentChunkName":"component---src-templates-job-jsx","path":"/career/service-desk-analyst-ek-glasgow-october-2026","result":{"data":{"prismicNavigation":{"_previewable":"X1dpdRIAAAfSx_UO","alternate_languages":[{"lang":"bg"}],"data":{"alert":{"html":"

Find out how our Ticketing Hub contactless EMV solution helped Transport for Wales to deliver Account-Based Ticketing for their rail passengers: Case study: TfW

"},"body":[{"id":"6e4de523-8baa-5228-a80b-7aebde5d3ac2","items":[{"link_label":"Company Privacy Notice","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"privacy","url":"/privacy","id":"X1dqPxIAAAfSx_jw"}},{"link_label":"Terms","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"terms","url":"/terms","id":"X2s-OBAAACQAj8xQ"}},{"link_label":"Modern Slavery Statement","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"sean-dickinson-ceo---unicard-limited-october-2023","url":"/sean-dickinson-ceo---unicard-limited-october-2023","id":"ZTu_FxAAACQA4yVF"}},{"link_label":"Carbon Reduction Plan","link":{"isBroken":null,"link_type":"Media","tags":null,"target":null,"type":null,"uid":null,"url":"https://unicard.cdn.prismic.io/unicard/aLASVGGNHVfTOZOM_PPN-0621-Carbon-Reduction-Plan-Mar2025.pdf","id":"aLASVGGNHVfTOZOM"}},{"link_label":"Certifications","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"our-certifications","url":"/our-certifications","id":"aEBqSBIAACEA7VQq"}}],"primary":{"title":"Company"}},{"id":"c5316b23-74fa-5db3-b222-211febe92151","items":[{"link_label":"Support Portal","link":{"isBroken":null,"link_type":"Web","tags":null,"target":"_blank","type":null,"uid":null,"url":"https://servicedesk.unicard-uk.com/hc/en-gb/","id":null}},{"link_label":"News","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"news","url":"/news","id":"X1-VDRAAACUAW3Kr"}},{"link_label":"Sitemap","link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/sitemap","id":null}}],"primary":{"title":"Resources"}},{"id":"486e5884-4183-50d9-96b7-5a3d74fb759f","items":[{"link_label":"Contact Us","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"contact-us","url":"/contact-us","id":"X2C8DxAAACQAYKhq"}},{"link_label":"Careers","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"careers","url":"/careers","id":"X2CkrxAAACQAYDyR"}}],"primary":{"title":"Useful Links"}}],"body1":[{"id":"ffb11190-c319-5693-8c4a-5f9439b6ea96","primary":{"company_address":{"html":"

First Floor
Holes Bay House
Upton Road
Poole
Dorset BH17 7AG
United Kingdom

"}}}],"certification":[{"link":{"isBroken":null,"link_type":"Web","tags":null,"target":"_blank","type":null,"uid":null,"url":"https://www.itso.org.uk/","id":null},"logo":{"url":"https://images.prismic.io/unicard/e4279e8f-718a-44c7-8a29-8e5dce2a1537_ITSO.png?auto=compress%2Cformat&h=48"}}],"title":"Contact Address","company_display_name":"Unicard Limited","company_phone":"01202 850810","cookie_accept":"Accept","cookie_decline":"Decline","cookie_text":{"html":"

We use analytical cookies to help us understand how you use this site. Read our Privacy Policy to see how we use this information.

"},"nav":[{"id":"f845aafd-f5d7-5dc5-9eee-2660c09ce730","primary":{"label":"Home","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"index","url":"/","id":"X1dlyRIAAJbSx-R2"}},"items":[]},{"id":"691d8d38-f45f-5245-af22-4276b81c32ce","primary":{"label":"About Us","link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null}},"items":[{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"about-us","url":"/about-us","id":"X2CjGxAAACYAYDVO"},"sub_nav_link_label":"About Unicard","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/about-us/#timeline","id":null},"sub_nav_link_label":"Our History","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/about-us/#h576856389","id":null},"sub_nav_link_label":"Our Location","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/about-us/#h-508070211","id":null},"sub_nav_link_label":"Our Values","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/about-us/#csr","id":null},"sub_nav_link_label":"Corporate Social Responsibility","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/about-us/#h-1036428112","id":null},"sub_nav_link_label":"Our People","sub_nav_intro":null}]},{"id":"bdb60fa5-fab1-5ad3-855c-5944a05bb5a1","primary":{"label":"Products","link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null}},"items":[{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"products","url":"/products","id":"X4bumBAAACMAzBBE"},"sub_nav_link_label":"Products","sub_nav_intro":null},{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"products","url":"/products","id":"X4bumBAAACMAzBBE"},"sub_nav_link_label":"Product Vision","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/products/#h-1004442437","id":null},"sub_nav_link_label":"Core Products","sub_nav_intro":null}]},{"id":"830c6a67-478c-56c7-992c-1833797e001a","primary":{"label":"Our Markets","link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null}},"items":[{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"our-markets","url":"/our-markets","id":"X-N1ThAAACIAZY8k"},"sub_nav_link_label":"Our Markets","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/our-markets/#local-authority","id":null},"sub_nav_link_label":"County and Unitary Authorities","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/our-markets/#large-scale","id":null},"sub_nav_link_label":"Large Cities and Transport Authorities","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/our-markets/#private-and-commercial","id":null},"sub_nav_link_label":"Transport Operators","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/our-markets/#partner-integration","id":null},"sub_nav_link_label":"Partners, Equipment Suppliers, System Integrators","sub_nav_intro":null},{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"case-studies","url":"/case-studies","id":"YupIABIAACMAxjqN"},"sub_nav_link_label":"Case Studies","sub_nav_intro":null}]},{"id":"b5e1fb96-69f0-5129-9cc5-522d2a35756c","primary":{"label":"Support","link":{"isBroken":null,"link_type":"Any","tags":null,"target":null,"type":null,"uid":null,"url":"","id":null}},"items":[{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"support","url":"/support","id":"X89vXhYAACoA1N7m"},"sub_nav_link_label":"Support","sub_nav_intro":null},{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"support","url":"/support","id":"X89vXhYAACoA1N7m"},"sub_nav_link_label":"Support Vision","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/support#h1248884937","id":null},"sub_nav_link_label":"What We Offer","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/support#h1481190231","id":null},"sub_nav_link_label":"Finding Support","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/support/#h-1665520731","id":null},"sub_nav_link_label":"Support Team","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/support#h2017723795","id":null},"sub_nav_link_label":"FAQs","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://servicedesk.unicard-uk.com/hc/en-gb/","id":null},"sub_nav_link_label":"Service Desk","sub_nav_intro":null}]},{"id":"b839df70-c1ee-5483-970f-8c79aa353672","primary":{"label":"News","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"news","url":"/news","id":"X1-VDRAAACUAW3Kr"}},"items":[]},{"id":"d4232156-7b85-50ae-b953-87c6b0752608","primary":{"label":"Careers","link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"careers","url":"/careers","id":"X2CkrxAAACQAYDyR"}},"items":[{"sub_nav_link":{"isBroken":false,"link_type":"Document","tags":[],"target":null,"type":"page","uid":"careers","url":"/careers","id":"X2CkrxAAACQAYDyR"},"sub_nav_link_label":"Careers","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/careers/#our-values","id":null},"sub_nav_link_label":"Our Values","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/careers/#h-445470375","id":null},"sub_nav_link_label":"What We Offer","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/careers/#h-1695075804","id":null},"sub_nav_link_label":"Apply","sub_nav_intro":null},{"sub_nav_link":{"isBroken":null,"link_type":"Web","tags":null,"target":null,"type":null,"uid":null,"url":"https://www.unicard-uk.com/careers/#equality,-diversity-and-inclusion","id":null},"sub_nav_link_label":"Equality/Diversity/Inclusion","sub_nav_intro":null}]}]},"id":"6c71455c-c9db-5d25-909b-74bb0a63882b","lang":"en-gb","prismicId":"X1dpdRIAAAfSx_UO"},"prismicJobPost":{"_previewable":"atYwCREAAC0AzeZl","alternate_languages":[],"data":{"body":[{"id":"78435787-4952-55da-b97e-86bb29f6dab7","slice_type":"text","primary":{"button_link":{"isBroken":null,"link_type":"Web","tags":null,"target":"_blank","type":null,"uid":null,"url":"https://unihr.peoplehr.net/Pages/JobBoard/Opening.aspx?v=db26d2bb-66e7-46b7-961d-41482c50a0b3","id":null},"button_text":"Apply now","text":{"html":"

This role requires strong analytical skills, attention to detail and a proactive approach to identifying and mitigating risks, ensuring a reliable and high-quality service experience across our bespoke solutions. Willingness to learn and deliver with quality is a key factor for this role.

The role will be based in East Kilbride / Glasgow. However, you will be required to travel to all Unicard office locations as and when required.

The candidate must be able to demonstrate a long-term right to work in the UK for this role.

"}}}],"contract_type":"Full time - closing date 31/10/2026","job_introduction":"As the Service Desk Analyst, you will play a key role in working with the Service Manager to ensure the customer service provision is managed with quality and effectiveness, while also taking ownership of key office operations.\nThe successful candidate will play a central role in ensuring smooth service operations and a well-functioning, efficient office environment. We anticipate that following the initial office move the role will be split 95% service, 5% facilities.","location":"East Kilbride / Glasgow","page_title":"Service Desk Analyst","meta_description":"As the Service Desk Analyst, you will play a key role in working with the Service Manager to ensure the customer service provision is managed with quality and effectiveness, while also taking ownership of key office operations.","meta_keywords":"Unicard, Service Desk Analyst, East Kilbride, Glasgow, jobs, careers","meta_title":"Service Desk Analyst, East Kilbride / Glasgow | Unicard"},"first_publication_date":"October 19th 2026","id":"eb9286d2-0767-54d5-9c59-6361fc84c253","last_publication_date":"October 19th 2026","prismicId":"atYwCREAAC0AzeZl","tags":[],"type":"job_post","uid":"service-desk-analyst-ek-glasgow-october-2026","url":"/career/service-desk-analyst-ek-glasgow-october-2026"},"prismicSocial":{"data":{"body":[{"items":[{"social_network":"LinkedIn","social_network_url":{"isBroken":null,"link_type":"Web","tags":null,"target":"_blank","type":null,"uid":null,"url":"https://www.linkedin.com/company/unicard-ltd","id":null}}]}],"opengraph_image":{"url":"https://images.prismic.io/unicard/f8ca65cb-a12e-41f6-b95d-a33b631caf7d_og-icon.png?auto=compress%2Cformat&rect=0%2C0%2C1200%2C630&w=1200&h=630"},"twitter_image":{"url":"https://images.prismic.io/unicard/061b1c19-68bf-485e-ab40-94564f30e0bf_twitter-icon.png?auto=compress%2Cformat&rect=0%2C0%2C1000%2C1000&w=1000&h=1000"}}}},"pageContext":{"id":"eb9286d2-0767-54d5-9c59-6361fc84c253","lang":"en-gb"}},"staticQueryHashes":["1876463478","2235578141","2535025567","3159585216","490864284"]}